What the reviews show
Positive wifi mentions appeared in 1.53 percent of analyzed Google Maps reviews and 1.7 percent of analyzed TripAdvisor reviews. The absolute gap is 0.17 percentage points. These are unmatched review samples, so the gap does not rank the platforms or establish a cause.
The practical question: Does this wifi pattern appear in recent local reviews?
- Wifi praise: 141 reviews across 66 businesses.
- Wifi complaints: 93 reviews across 55 businesses.
- One review described the experience this way: “Rooms were comfortable — beds slept great, clean, decent size for Manhattan (not tiny), flat-screen TV, good Wi-Fi/AC, and everything in working order.”
- One review described the experience this way: “The wifi was as awful as the staffs cleaning skills.And I can assure you that it is worse than horrible.”
Evidence
Wi-Fi evidence
Google Maps reviews show how this topic splits between complaints and praise.
- Complaint share
- 1.07%
- 9,456 reviews across 89 locations · 95% interval 0.9–1.3%
- Praise share
- 1.55%
- 9,456 reviews across 89 locations · 95% interval 1.3–1.8%
- Service
- 45.05%
- Location
- 41.38%
- Room
- 40.4%
- Cleanliness
- 23.3%
- Wi-Fi
- 1.55%
- Complaint share
- 1.1%
- Praise share
- 1.6%
- Reviews analyzed
- 9,456
- Locations
- 89
77 Alley the restaurant connected to the hotel was top notch.
Google Maps
$40 per night for Internet that I didn’t even use.
Google Maps
Why this matters to an operator
The market figures are a benchmark, not a diagnosis. Compare recent wifi mentions by location and period; a local cluster is more useful than the market percentage when deciding where to investigate.
What to compare in your reviews
Start with recent wifi mentions in your own reviews. Compare positive and negative experiences by business and period before changing procedures.
- Filter recent reviews for wifi references.
- Compare positive and negative examples by business and period.
- Use local operating records before changing operations.
Confidence and limits
These figures describe unmatched platform samples, not every business in the market. Use them as context, then confirm any local concern with recent reviews and operating records.
- Google Maps and TripAdvisor may attract different reviewers and cover different sets of hotels.
- Reviews describe guest experiences; they do not establish what caused them.
- The pattern will not apply to every hotel in New York.
- Positive and negative examples both appear, so compare both with your own reviews.
Coverage and recency
The broader coverage contains 344 hotels and 785,908 reviews in New York, United States. The topic comparison uses 30,141 distinct reviews from October 15, 2015 through July 31, 2026: 9,192 from Google Maps and 20,949 from TripAdvisor.
Evidence
Evidence snapshot
The article uses this Google Maps dataset scope before interpreting review themes.
- 5-star
- 53.33%
- 5,043 reviews
- 4-star
- 14.52%
- 1,373 reviews
- 3-star
- 8.5%
- 804 reviews
- 2-star
- 6.44%
- 609 reviews
- 1-star
- 17.21%
- 1,627 reviews
- New York
- 4.08
- New York
- 4.08
- United States
- 4.04
- Locations
- 120
- Published reviews
- 154,933
- Reviews analyzed
- 9,456
- Reviews with ratings
- 9,456
- Average rating
- 4.08
- Review period
- March 11, 2008 to August 12, 2026