Platforms

Platforms for public feedback and private feedback context

Explore how Reviato analyzes supported public platforms and connects them with private feedback, manager recovery, consented follow-up, and customer-controlled sharing.

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Platforms

Compare public reputation with private feedback data

Public platforms show the reputation customers already see. Private feedback show the customer details, consent, recovery needs, and sharing intent public reviews usually miss. Reviato keeps those signals separate enough to respect their source, then compares them in one feedback workflow.

Platforms

Public review sources

Start with the platforms guests already use when they compare places, book stays, or decide whether a business feels trustworthy.

Google reviews, feedback, recovery, and sharing

Analyze public Google reviews alongside private feedback, consented customer follow-up, manager recovery, and customer-controlled sharing on Google.

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Connect Tripadvisor review analysis with private feedback

Analyze Tripadvisor review themes, compare them with private feedback, and guide satisfied customers toward Tripadvisor sharing when they choose.

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Platforms

Lodging and stay platforms

Hotels and rentals often need a separate read on post-stay feedback because guest expectations differ from walk-in restaurant or local service reviews.

Analyze Booking reviews with private feedback

Use Booking.com review analysis to understand public guest feedback, then use a separate Reviato feedback path for recoverable guest issues.

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Analyze Airbnb reviews with private feedback

Use Airbnb review analysis to find public guest themes, then collect separate private feedback when a stay issue needs more context.

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Platforms

Combined operating view

Cross-platform aggregation helps teams separate a platform-specific complaint from a pattern that appears across the whole guest experience.

Compare public platforms with private feedback

Bring supported public review sources into one analysis view, then use private feedback context when the team needs recovery details.

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Capture. Interpret. Act.

Turn guest feedback into clear next steps for your team.

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