Platforms
Review sites Reviato reads
See how Reviato reads Google Maps, Tripadvisor, Booking.com, and Airbnb, then compare those public reviews with the private feedback you collect.
Product screenshots and operating decisions from the live app.
Compare public reputation with private feedback
Public review sites show the reputation customers already see. Private feedback shows the details, consent, and recovery needs those sites usually miss. Reviato keeps those signals separate enough to respect their source, then lets you compare them.
Public review sources
Start with the platforms guests already use when they compare places, book stays, or decide whether a business feels trustworthy.
Google Maps
Analyze public Google reviews alongside private feedback, consented customer follow-up, manager recovery, and customer-controlled sharing on Google.
Connect Tripadvisor review analysis with private feedback
Analyze Tripadvisor review themes, compare them with private feedback, and guide satisfied customers toward Tripadvisor sharing when they choose.
Lodging and stay platforms
Hotels and rentals often need a separate read on post-stay feedback because guest expectations differ from walk-in restaurant or local service reviews.
Analyze Booking reviews with private feedback
Use Booking.com review analysis to understand public guest feedback, then use a separate Reviato feedback path for recoverable guest issues.
Analyze Airbnb reviews with private feedback
Use Airbnb review analysis to find public guest themes, then collect separate private feedback when a stay issue needs more context.
All public sites together
Cross-platform aggregation helps teams separate a platform-specific complaint from a pattern that appears across the whole guest experience.
See what your guests keep telling you
Turn guest feedback into clear next steps for your team.
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