What does Reviato do?

Two things. It collects private guest feedback through a QR code or link, and it reads your public reviews from Google Maps, Tripadvisor, Booking.com, and Airbnb.

Why not just use the review platforms?

Each site only shows its own reviews, and the guest stays anonymous to you. Reviato lets you hear the problem privately first, then compare every site in one view.

Can we collect guest contact details?

Yes, when guests consent to follow-up or marketing. Public reviews usually do not give you that.

What happens when someone leaves a low private rating?

Your team gets an alert while the visit is still fresh, so a manager can follow up before it turns into a public review.

Does Reviato post reviews for us?

No. Guests always post on the public sites themselves.

Listen to your guests. See what needs attention.

Collect private feedback, follow up with guests, and keep unresolved concerns visible. Analyze public reviews across sources to understand what guests value and what needs attention.

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Location view

Overview Private inbox Low rating

Four sources, four ratings

Location

Private feedback and follow-up

Private

Give guests a way to reach you

Recovery

See public review ratings by source and private feedback with the context your team needs to follow up.

What Reviato is for

Catch it early, then find the pattern

One side reaches the guest while you can still fix it. The other shows you what keeps going wrong.

Hear it before it goes public

You keep the rating, the comment, and the contact details when the guest consents. That is enough for a manager to call the guest back the same week, which a public review never gives you.

See private feedback

See what repeats across sites

Read public reviews across sources. Explore topics and sentiment, then check the original comments to understand what guests mean.

See review analysis

The gap

Why review platforms are not enough

Review sites are built for the next guest, not for you. They show a score, they keep the guest anonymous, and each one only shows its own reviews.

Why review platforms are not enough
What you need	Review platforms	Reviato
Guest contact details	Usually anonymous to you	Yes, when the guest consents
A list you can write to	Their audience, their rules	Consented contacts for follow-up and offers
Every site in one view	One dashboard per site	Google, Tripadvisor, Booking.com, and Airbnb together
Why the average moved	Stars and snippets	Topics and sentiment, with the review text behind each one
A chance to fix it	You find out after it is public	Private feedback first, and the guest posts only if they choose

Reviato is not a listings manager, mass-reply inbox, or auto-poster. Guests still post publicly themselves.

How it works

Private first, then public

Happy guests can still post on the site they choose. Unhappy ones can tell you first, with consent. Public reviews stay in view so you can see what repeats.

Private review

Capture the guest context

Private input

Private review

Route the issue before it goes public

Recovery path

Team view

Triage feedback with the team

Private inbox

Public review

Help happy guests share publicly

Public path

Public reviews

Read every source in one feed

Review feed

Frequently asked questions

Direct answers for restaurant and hotel teams

Start with one location

Turn guest feedback into clear next steps for your team.

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