Public reviews and private feedback in one operating workflow.

Product flow

Two review paths, one manager workflow

The public path helps happy guests share on the platform they choose. The private path gives your team context, consent, and a queue for low-rating follow-up before a bad experience turns into a public review.

1. 1 Private review Capture the guest context The guest leaves feedback first, including contact details only when they choose to share them.
2. 2 Private review Route the issue before it goes public Low ratings move into a manager recovery path while the visit is still fresh.
3. 3 Team workflow Triage feedback with the team The appraisals queue keeps private feedback, guest consent, rating, status, and sharing state in one place.
4. 4 Public review Help happy guests share publicly Positive guests keep control of what they post and where they post it.
5. 5 Public + private See both sides by location The location review overview keeps public sources and private feedback close to the same manager routine.