What does Reviato do?

Reviato helps hospitality teams collect private guest feedback and understand recurring themes in public reviews. Guests submit through a link or QR code. Your team reads Google Maps, Tripadvisor, Booking.com, and Airbnb reviews with the themes and source text behind them.

Why not just use the review platforms?

Each site only shows its own reviews, and the guest usually stays anonymous to you. Reviato lets you collect private feedback you can follow up on, then compare supported public sources in one view.

Can we collect guest contact details?

Yes, when guests consent to follow-up or marketing. Public reviews usually do not give you that.

What happens when someone leaves a low private rating?

Your team can get an alert, and the guest can choose to contact a manager. A low rating does not block public posting. Guests decide whether to post a public review for any rating.

Does Reviato post reviews for us?

No. Guests always post on the public sites themselves.

Hear from guests privately. See what public reviews repeat.

Collect private guest feedback with a link or QR code, then read recurring themes across your public review sources.

Start your 14-day trial View plans

Location view

Overview Private inbox Low rating

Four sources, four ratings

Location

Private feedback and follow-up

Private

Give guests a way to reach you

Recovery

See public review ratings by source and private feedback with the context your team needs to follow up.

What Reviato is for

Private feedback and public review themes

Private feedback for follow-up. Public review themes with the source text behind them.

Hear from guests privately

Guests submit through a link or QR code. You keep the rating, the comment, and contact details when they consent, so a manager can follow up while the visit is still fresh.

See private feedback

See what public reviews repeat

Read public reviews across supported sources. Explore recurring themes and sentiment, then open the original comments to see what guests wrote.

See review analysis

The gap

Why review platforms are not enough

Public review sites help people choose where to go. They are less useful when your team needs contact details, a private conversation, or one view across several sources.

Why review platforms are not enough
What you need	Review platforms	Reviato
Guest contact details	Often unavailable to the business	Yes, when the guest consents
A list you can write to	Their audience, their rules	Contacts who separately consented to follow-up or updates
Every site in one view	One dashboard per site	Google, Tripadvisor, Booking.com, and Airbnb together
Why the average moved	Stars and snippets	Topics and sentiment, with the review text behind each one
A chance to fix it	You find out after it is public	Private feedback first, and the guest posts only if they choose

Reviato is not a listings manager, mass-reply inbox, or auto-poster. Guests still post publicly themselves.

How it works

Private first, then public choice

Guests can leave private feedback first. Low ratings can alert the team or open a path to the manager. Public posting stays the guest's choice for any rating. Public reviews stay in view so you can see what repeats.

Private review

Capture the guest context

Private input

Private review

Alert the team when ratings are low

Recovery path

Team view

Triage feedback with the team

Private inbox

Public review

Guests choose whether to post publicly

Public path

Public reviews

Read every source in one feed

Review feed

Frequently asked questions

Direct answers for restaurant and hotel teams

Start with one location

Collect private feedback and understand recurring themes in public reviews.