1
Collect private feedback early
Capture appraisals while service context is still fresh.
From guest comments to team priorities
Public reviews. Private recovery.
Analyze public reviews, collect private appraisals with customer details and consent, route unhappy customers to the manager, and help positive customers share their own words online.
Designed for weekly manager action, not passive dashboard watching.
Private feedback + public reviews
Designed for hospitality teams
Clear next steps, not dashboard noise
Capture. Interpret. Act.
The workflow is simple: capture guest feedback early, interpret the patterns, and act on the next priority with your team.
Operating loop
How Reviato turns feedback into action
One workflow from public reputation to private recovery
2
Capture consented follow-up context
Keep contact details only when guests choose to share them.
3
Interpret recurring patterns
Turn reviews and appraisals into patterns, trends, and operational priorities.
4
Act on low ratings quickly
Alert teams fast so they can investigate and respond while context is still fresh.
5
Confirm the fix worked
Use trends and recurring themes to see whether changes actually improved the guest experience.
Why operators trust this workflow
Designed for weekly operating use, not dashboard theater
The workflow is easy to trust when consent, review routing, and team ownership stay visible from the start.
Consent-first data handling
Appraisals can capture contact details, follow-up consent, and marketing consent only when the customer opts in.
Customer-controlled public sharing
Positive customers can receive copy and a supported platform link, but Reviato never posts for them.
Direct manager recovery
Low private ratings can route customers to the manager while the issue is still recoverable.
Capture
Private + public inputs
Collect private guest feedback while context is still fresh
Interpret
Clear operational signal
Turn reviews and appraisals into patterns, trends, and priorities
Act
Next steps for the team
Focus the team on the next fix and verify whether it worked
Solutions
Next pages to evaluate
Explore the main solution pages and workflow routes buyers use first.
Comparisons
Planning a tool decision?
Before choosing software, compare workflow fit, compliance language, and practical buying criteria in one place.
Frequently asked questions
Answer-first details for teams evaluating feedback workflows
Capture. Interpret. Act.
Start with one location, run the workflow for two weeks, and decide with evidence.
✓
14-day free trial
✓
No charges during trial
✓
Cancel anytime