Private review
For restaurants and hotels
Hear the complaint before it becomes a review.
Guests leave private feedback from a QR code or a link after checkout. Your team gets an alert on low ratings, with the guest's name when they consent. Reviato reads your Google, Tripadvisor, Booking.com, and Airbnb reviews together, so you can see which complaints keep coming back.
Location view
Overview
Private inbox
Low rating
Four sources, four ratings
LocationA name on every row
PrivateEmail the manager first
RecoveryThese are real screens. One hotel with four sources connected, each carrying its own rating. The private inbox shows a guest name on every row, and a low score offers the manager instead of a review link.
What Reviato is for
Catch it early, then find the pattern
One side reaches the guest while you can still fix it. The other shows you what keeps going wrong.
Hear it before it goes public
You keep the rating, the comment, and the contact details when the guest consents. That is enough for a manager to call the guest back the same week, which a public review never gives you.
See private feedback
See what repeats across sites
Google, Tripadvisor, Booking.com, and Airbnb in one view. Reviato groups the comments by topic and keeps the original review text beside each theme, so you can tell a one-off from a pattern.
See review analysis
The gap
Why review platforms are not enough
Review sites are built for the next guest, not for you. They show a score, they keep the guest anonymous, and each one only shows its own reviews.
| What you need | Review platforms | Reviato |
|---|---|---|
| Guest contact details | Usually anonymous to you | Yes, when the guest consents |
| A list you can write to | Their audience, their rules | Consented contacts for follow-up and offers |
| Every site in one view | One dashboard per site | Google, Tripadvisor, Booking.com, and Airbnb together |
| Why the average moved | Stars and snippets | Topics and sentiment, with the review text behind each one |
| A chance to fix it | You find out after it is public | Private feedback first, and the guest posts only if they choose |
Reviato is not a listings manager, mass-reply inbox, or auto-poster. Guests still post publicly themselves.
How it works
Private first, then public
Happy guests can still post on the site they choose. Unhappy ones can tell you first, with consent. Public reviews stay in view so you can see what repeats.
Private review
Route the issue before it goes public
Team view
Triage feedback with the team
Public review
Help happy guests share publicly
Public reviews
Read every source in one feed
Frequently asked questions
Direct answers for restaurant and hotel teams
Start with one location
Run it on one location for two weeks. Collect private feedback, read your public reviews, and decide with your own guest data.
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