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Help and support
Find answers about setup, private feedback, public review analysis, consent, and supported review sources.
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Frequently asked questions
Can I try Reviato for free?
You can explore a limited sample of your reviews for free. A subscription adds ongoing collection and the review history included in your plan.
Do guests have to post a public review?
No. Private feedback is saved first. Guests can then choose whether to share a public review; that choice does not depend on their rating.
How do you collect review data?
Reviato analyzes supported public platforms and collects private feedback through links or QR codes. Private feedback can capture customer details, follow-up consent, marketing consent, and recovery needs.
Do you offer phone support?
Email support is the primary channel so we can review screenshots and account details.