Features

Features for public reviews, private feedback, and recovery

Explore Reviato features for public review analysis, private feedback capture, manager recovery, consented customer data, and customer-controlled review sharing.

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Features

Features grouped by the manager job they support

Reviato features are organized around one operating loop: analyze public reviews, collect private feedback with consent, route recovery work, and help positive customers share reviews when they choose.

Features

Guide public sharing

Start here when you need a lighter-weight review-request path that still keeps guest control and policy-safe wording.

Share private feedback to Google or Tripadvisor

Collect private feedback first, then give satisfied customers a clear next step to share their own words on Google or Tripadvisor.

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Features

Investigate individual feedback

Open these tools when a manager needs evidence, examples, or exports behind one complaint pattern.

Filter public reviews by platform and date

Review connected public reviews in one feed, narrow the list by platform or date range, and inspect the customer language behind each rating.

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Turn repeated feedback into manager-ready highlights

Summarize the public reviews and private feedback records that matter, while keeping the evidence close enough for managers to verify.

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Triage private feedback before it becomes public

Review private appraisals, guest details, ratings, consent, status, and public sharing state in one manager queue built for recovery work.

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Pull named clues out of customer feedback

Extract useful names, places, teams, items, and experience details from public reviews and private feedback while keeping the source visible.

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Export private feedback with context and consent

Export private feedback records with rating, message, reference, contact fields, consent timestamps, status, sharing clicks, and received dates.

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Features

Confirm recurring patterns

Use trend and theme tools when the goal is weekly prioritization across locations or platforms.

See sentiment before star ratings move

Track the tone of public reviews and private feedback so teams can spot reputation drift before the average rating changes.

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Group feedback by the parts of the experience

Separate feedback about service, cleanliness, food, rooms, value, speed, and staff so managers can choose the next review point with evidence.

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Track whether customer feedback is improving

Compare feedback over time across public reviews and private feedback so teams can see whether fixes are working.

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Capture. Interpret. Act.

Turn guest feedback into clear next steps for your team.

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