Features
See what guests keep repeating, without reading every review
Collect private feedback with consent and follow-up. Read public reviews by source, theme, and trend. Open the page for the work you have this week.
Private notes and public reviews stay on separate screens
Some pages are for private guest notes, contact details, and the sharing step after a strong rating. The rest are for public reviews: search, highlights, sentiment, themes, and trends. Each page shows the screen for that work.
Follow up on private notes
Inbox, sharing, and export for feedback guests left with you.
Private feedback inbox
Review private feedback, guest details, ratings, consent, status, and public sharing state in one manager queue for recovery work.
Review sharing
Collect private feedback first, then give satisfied customers a clear next step to share their own words on Google or Tripadvisor.
CSV export
Export private feedback records with rating, message, reference, contact fields, consent timestamps, status, sharing clicks, and received dates.
Read public reviews
Search, highlights, sentiment, themes, and trends from connected listings.
Review search
Review connected public reviews in one feed, narrow the list by platform or date range, and inspect the customer language behind each rating.
Review highlights
Summarize the public reviews and private feedback records that matter, while keeping the evidence close enough for managers to verify.
Sentiment
Review sentiment analysis reads the tone of guest writing on public reviews and private feedback, separate from the star rating, so managers can inspect colder language before the average score moves.
Aspect analysis
Separate feedback about service, cleanliness, food, rooms, value, speed, and staff so managers can choose the next review point with evidence.
Trend tracking
Compare feedback over time across public reviews and private feedback so teams can see whether fixes are working.
Named clues
Extract useful names, places, teams, items, and experience details from public reviews and private feedback while keeping the source visible.
See what your guests keep telling you
Turn guest feedback into clear next steps for your team.
- 14-day free trial
- No charges during trial
- Guided setup