Features
Aspect-based review analysis for teams who need specifics
Turn messy review text into clear buckets like service, cleanliness, and value. See aspect scores, sentiment highlights, and verify with search.
Review Analytics Features for Hospitality Teams | Reviato
Explore review analytics features for hospitality teams, including sentiment, aspect trends, and cross-platform comparisons.
Features
CSV export for appraisals (customer feedback)
Export appraisals to CSV for reporting and deeper analysis. Filter first, then download a clean dataset for appraisals only.
Features
Entity extraction from reviews (people, places, products)
Identify named entities mentioned in reviews, people, places, and products or amenities, so you can spot repeated mentions and investigate faster.
Features
Review highlights that show the exact phrases behind sentiment
Highlight sentiment-bearing phrases inside reviews so you can triage faster and use evidence, not gut feel, when deciding what to fix.
Features
Redirect customers to external review sites (copy their feedback)
After submitting feedback, customers can choose to post it publicly on a platform. Reviato does not post it automatically.
Features
Review search & filtering across platforms and locations
Find proof fast. Search reviews by text and filter by rating range, date range, platform, and location, including property or unit when relevant.
Features
Track positive vs negative review sentiment
Classify each review as positive or negative, then track sentiment over time. Spot early dips, compare platforms, and see the reviews behind the shift.
Features
Review trend tracking that answers "better or worse?"
Interactive charts for rating movement, topic shifts, and sentiment changes over time. Verify trends by reading the reviews behind the line.