Platform Features
Review Analytics
Aggregation from Google Maps, TripAdvisor, Booking.com, Airbnb, and Facebook with aspect-based sentiment analysis.
Customer Appraisals
Direct feedback collection via public forms and QR codes, with incomplete draft saving and low-rating alerts.
AI Insights
Automated data-driven articles, trend tracking, and conversational AI interface for deep querying.
Detailed Capabilities
Core Analysis
- Multi-Platform Aggregation: Unified view of reviews from all major networks.
- Sentiment Classification: Automatic tagging of positive/negative sentiment.
- Aspect Scoring: Granular scores for Service, Location, Value, and Cleanliness.
- Keyword Extraction: Word maps and entity recognition to spot trends.
Management Tools
- Multi-Location Support: specific dashboards and links for every property.
- Team Collaboration: Role-based access and team invitations.
- Gastro ROI Calculator: Visualize potential returns on improvements.
- Secure Vault: Shared resource management with token access.
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