Our Mission
Help hospitality and service SMBs turn customer feedback into clear operational actions every week.
About
Why we built Reviato
We built Reviato for operators who need practical feedback workflows, not another messaging inbox to babysit.
Reviato helps hospitality teams collect private feedback early, recover poor experiences faster, and use analytics to run weekly operational fixes.
Mission-Driven
Direct Customer Focus
Veteran Builder
Meet the Team
Paulo Fidalgo
Founder and Builder
Paulo builds Reviato with direct feedback from operators and focuses on clear, testable product decisions.
Mission-Driven
Direct Customer Focus
Veteran Builder
Solo Founder Advantage
Why Reviato exists
Software for hospitality review operations
For operators who need clearer signals, faster action, and less guesswork.
Our Vision
A world where local operators can improve service quality using customer feedback they actually trust.
What we do not build
Reviato is not a listings manager, mass-reply inbox, or generic messaging platform. We focus on feedback capture, recovery workflows, and operational clarity.
What we focus on
What we focus on
What we optimize for in restaurant and hospitality operations
Clarity
Consistency
Fast triage
Operating proof
Built around real team routines
The product is designed around concrete operating workflows, not vanity dashboards.
Review analytics
Explore weekly summaries for sentiment, trends, and recurring complaint patterns.
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Aspect analysis
See how we group feedback into service, food, value, and cleanliness themes.
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Google Maps benchmarks
Review what we monitor from Google Maps and how benchmark comparisons are built.
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Customer feedback forms
See how private appraisals and consented follow-up capture work in practice.
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Low-rating alerts
Review low-rating recovery workflows for fast team response.
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Insights library
Compare locations, categories, and platforms with public methodology notes.
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Practical pages to open next
Practical pages to open next
Use these resources to move from feedback capture and recovery to weekly execution.
Google Reviews Calculator
Estimate how rating improvements could affect monthly revenue using transparent assumptions.
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TripAdvisor statistics
Use current TripAdvisor benchmark data for planning and stakeholder updates.
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Insights library
Compare locations, categories, and platforms with public methodology notes.
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Capture. Interpret. Act.
Start your free trial and validate the full collect, recover, and analyze workflow on your own feedback data.
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14-day free trial
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