Our mission
Help hospitality and service businesses hear from customers privately and make sense of what public reviews keep repeating.
Why a star rating is not enough to run on
A star rating tells you something went wrong. It does not tell you what, or who to call. Reviato collects private guest feedback you can act on, and reads your public reviews for the pattern behind the score.
Meet the team
Paulo Fidalgo
Founder and builder
Paulo builds Reviato and speaks directly with the people using it. Their feedback shapes what gets fixed and built next.
01
Why Reviato exists
Software for hospitality review operations
For operators who need clearer signals, faster action, and less guesswork.
Our vision
A world where local operators can improve service quality using customer feedback they actually trust.
What we do not build
Reviato does not manage listings, run a public-reply inbox, or post reviews for customers. It collects private feedback, keeps consent choices with the record, sends low-rating alerts, and analyzes public reviews.
02
Our principles
What we focus on
What we optimize for in restaurant and hospitality operations
Clarity
Consistency
Fast triage
03
Operating proof
Built around real team routines
The product is designed around collecting private feedback and reading public reviews, not vanity dashboards.
Review highlights
Explore weekly summaries for sentiment, trends, and recurring complaint patterns.
Open page
Aspect analysis
See how we group feedback into service, food, value, and cleanliness themes.
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Google Maps benchmarks
Review what we monitor from Google Maps and how benchmark comparisons are built.
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Private feedback demo
See how private feedback and consented follow-up capture work in practice.
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Follow-up in the private inbox
See how low-rating alerts and consented follow-up work.
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Insights library
Compare locations, categories, and platforms with public methodology notes.
Open page
Your next step
Start with one location
Start with a free sample of your public reviews. Compare subscription plans when you need ongoing collection and private guest feedback.
Free review preview, No payment details needed, and Cancel anytime