Our Mission
Help hospitality and service SMBs connect public reviews and private feedback with consented customer follow-up, manager recovery, and clear actions for negative feedback.
About
Why Reviato connects public reviews with private feedback
We built Reviato for operators who need to connect public reputation with private recovery and customer relationships, not another generic inbox to babysit.
Reviato helps hospitality teams analyze public reviews, collect private feedback with consented customer details, and act quickly on negative feedback.
Mission-Driven
Direct Customer Focus
Veteran Builder
Meet the Team
Paulo Fidalgo
Founder and builder
Paulo builds Reviato with direct operator feedback and keeps product decisions clear, testable, and tied to the workflow.
Mission-Driven
Direct Customer Focus
Veteran Builder
Solo Founder Advantage
Why Reviato exists
Software for hospitality review operations
For operators who need clearer signals, faster action, and less guesswork.
Our Vision
A world where local operators can improve service quality using customer feedback they actually trust.
What we do not build
Reviato is not a listings manager, mass-reply inbox, social inbox, or auto-posting review tool. We focus on public feedback analysis, private feedback capture, consented follow-up, recovery workflows, and operational clarity.
What we focus on
What we focus on
What we optimize for in restaurant and hospitality operations
Clarity
Consistency
Fast triage
Operating proof
Built around real team routines
The product is designed around concrete operating workflows, not vanity dashboards.
Review analytics
Explore weekly summaries for sentiment, trends, and recurring complaint patterns.
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Aspect analysis
See how we group feedback into service, food, value, and cleanliness themes.
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Google Maps benchmarks
Review what we monitor from Google Maps and how benchmark comparisons are built.
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Customer feedback forms
See how private feedback and consented follow-up capture work in practice.
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Low-rating alerts
Review low-rating recovery workflows for fast team response.
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Insights library
Compare locations, categories, and platforms with public methodology notes.
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Resources for evaluating Reviato
Resources for evaluating Reviato
Use these pages to check assumptions, product scope, benchmarks, and public methodology before you decide.
Google Reviews Calculator
Estimate how rating improvements could affect monthly revenue using transparent assumptions.
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TripAdvisor statistics
Use current TripAdvisor benchmark data for planning and stakeholder updates.
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Product facts
Check product scope, supported sources, data boundaries, and current workflow limits.
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Insights library
Compare locations, categories, and platforms with public methodology notes.
Open page
Capture. Interpret. Act.
Start your free trial and validate the full public analysis, private feedback, consent, recovery, and sharing workflow on your own feedback data.
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14-day free trial
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No charges during trial
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