Service review insights for New York, United States, Restaurants

$21 on 8 small, quarter size sushi pieces. The fish is bloody, tough, and low quality. Leaves look yellowed and inedible, plating inevitably looked empty. Taste was bland and uninspired. Service was not great, felt as if I was being rushed out despite being the only customer in the whole restaurant. Pretty restaurant though.

0 Stars - Earlier today, 2/9, around lunchtime, five coworkers and I went to L’amore Restaurant to celebrate a coworker’s birthday. What should have been a simple, happy lunch turned into one of the most horrifying dining experiences I’ve ever had. After taking only two bites of my cheese ravioli, I immediately noticed the texture was off. Then I felt it, a snap and crunch in my mouth. I spit the bite back onto my plate and was horrified to see half of a waterbug or large cockroach mixed in with my food. Using my fingers, I pulled what was still in my mouth out onto the plate and found roach legs, part of the head, and a visible antenna. I had already swallowed part of it. Yes. I ingested part of a waterbug. My coworkers inspected the plate and confirmed exactly what I feared. This wasn’t a mistake. It was absolutely a large waterbug. We immediately alerted the waiter. His response? He looked at the plate, then looked at me in a way that strongly suggested he believed we planted it ourselves. No concern. No apology. No “are you okay?” He simply grabbed the plate and walked away to the back. That reaction alone was almost as disturbing as the roach itself. We all stood up and left immediately, completely disgusted and unable to even consider eating anywhere else after what we had just experienced. Our coworker’s birthday celebration was completely ruined. And in hindsight, it all makes sense. When we first arrived, a worker was standing outside begging people to come in. Against our better judgment, we gave the place a chance. This is what we got. The irony? The bathroom was sparkling clean. Maybe the kitchen could use even half of that level of attention. If you’re thinking about eating here, do yourself a favor and stay far away. The sanitary conditions are clearly questionable, but even worse is the complete lack of accountability, professionalism, and basic care for customers. This place doesn’t just serve food, it serves disgust. Steer clear.

1/5 - Service was extremely slow despite not being a busy night at all and food was extremely bland and not cooked well. My fiancé and I went on a Sunday evening, waited over an hour and 15 minutes for our entrees. Couple behind us also complained multiple times about the long wait for their entrees. As mentioned service is extremely slow. Drinks took over half an hour to provide. Food is bland, not seasoned and is not worth the price tag. Ordered a filet, $62 and did not eat more than a couple bites because it was tasteless, and was not cooked correctly, underdone and raw. Fiancé ordered the salmon ($38) and also stopped after a couple of bites. 4 stars for atmosphere as that was great - beautiful architecture, and ceilings that give you a view of Buffalo. Read reviews prior to dining, wish we liked it. Absolutely, not worth the money; however, we LOVED our stay at the hotel! 10/10 recommend the hotel!

$ 9.99 for 5 cheese sticks tasted like they were frozen. We went with a groupon and were treated second class. Was told the Groupon would only cover dinner items ( Groupon said anything on the menu ) Would not give us the salads that came with the dinner items. And the sauces were not as good a Olive Garden and I don't consider Olive Garden a good example of Italian food. The back room was much better looking than the garish front. So, I thought the value was poor, the service somewhat hostile and the food mediocre. Would never go back

$71 for a dry meager piece of Dover sole without any side dish is over the top ridiculous even for Manhattan. This was a special so the price wasn’t noted anywhere. I might have asked the waitress for the price but we were entertaining a friend from Europe & didn’t want to appear tacky. If the fish was extraordinary I would have overlooked the expense but unfortunately this wasn’t the case. The bill for four people for 2 cocktails, 1 glass of wine,1 coke & 3 fish and 1 chicken dish with no appetizers or desert was with tip over $400- there are many, many other great restaurants in New York -skip this one

0,5/5. We had dinner at the Il Cortile Restaurant yesterday night. Can’t believe we took a cab to get there on time, then we had to wait because we were 5min early. Bartender doesn’t know anything about wine. When we got to the table the waiter was nervous and agressive. We had to wait 1h to get our pasta while sipping this horrible French white wine that we couldn’t taste before ordering it. The food was bellow average, most of it ended up in the garbage. Last but not least we threw up in the toilet because of the bad wine. Ended up with a bill of 209$ for 3 dishes and a bottle of wine. I would never recommend this place to anyone! Careful about the doubtful reviews.

Thank you for your response. However, I do not agree with your internal review. The fact that you do not have 'records' of the problems does not mean they did not occur; my experience with the cleaning and breakfast was deficient regardless of your usual standards. This is not a misunderstanding, but a lack of quality in the service I paid for. I hope you take this as a real opportunity for improvement and not just a courtesy response.

Review rating: 1.0

Stay Away - They will give your room away I prepaid for a room for 2 nights / 3 days. Before my trip, I specifically called the hotel to let them know my flight into JFK would be arriving late around 10:30 PM and told them NOT to give my room away. I even called again the day before to confirm they had left a note on my reservation. I arrive at the hotel at MIDNIGHT after traveling all day, and they tell me they gave my room away anyway. Their explanation? “It’s first come, first serve.” HOW does that even make sense when I already PAID for the room in advance and notified you multiple times that I was arriving late?! Then it gets worse. When I asked for a refund for the first night, they told me my delayed flight was “my fault” and refused to refund me. Absolutely unbelievable customer service. On top of that: Dirty rooms Only 1 elevator working Terrible customer service from start to finish NEVER stay here. Completely unacceptable experience.

Review rating: 1.0

$21 on 8 small, quarter size sushi pieces. The fish is bloody, tough, and low quality. Leaves look yellowed and inedible, plating inevitably looked empty. Taste was bland and uninspired. Service was not great, felt as if I was being rushed out despite being the only customer in the whole restaurant. Pretty restaurant though.

Signal: 0.0%

0 Stars - Earlier today, 2/9, around lunchtime, five coworkers and I went to L’amore Restaurant to celebrate a coworker’s birthday. What should have been a simple, happy lunch turned into one of the most horrifying dining experiences I’ve ever had. After taking only two bites of my cheese ravioli, I immediately noticed the texture was off. Then I felt it, a snap and crunch in my mouth. I spit the bite back onto my plate and was horrified to see half of a waterbug or large cockroach mixed in with my food. Using my fingers, I pulled what was still in my mouth out onto the plate and found roach legs, part of the head, and a visible antenna. I had already swallowed part of it. Yes. I ingested part of a waterbug. My coworkers inspected the plate and confirmed exactly what I feared. This wasn’t a mistake. It was absolutely a large waterbug. We immediately alerted the waiter. His response? He looked at the plate, then looked at me in a way that strongly suggested he believed we planted it ourselves. No concern. No apology. No “are you okay?” He simply grabbed the plate and walked away to the back. That reaction alone was almost as disturbing as the roach itself. We all stood up and left immediately, completely disgusted and unable to even consider eating anywhere else after what we had just experienced. Our coworker’s birthday celebration was completely ruined. And in hindsight, it all makes sense. When we first arrived, a worker was standing outside begging people to come in. Against our better judgment, we gave the place a chance. This is what we got. The irony? The bathroom was sparkling clean. Maybe the kitchen could use even half of that level of attention. If you’re thinking about eating here, do yourself a favor and stay far away. The sanitary conditions are clearly questionable, but even worse is the complete lack of accountability, professionalism, and basic care for customers. This place doesn’t just serve food, it serves disgust. Steer clear.

Signal: 0.0%

1/5 - Service was extremely slow despite not being a busy night at all and food was extremely bland and not cooked well. My fiancé and I went on a Sunday evening, waited over an hour and 15 minutes for our entrees. Couple behind us also complained multiple times about the long wait for their entrees. As mentioned service is extremely slow. Drinks took over half an hour to provide. Food is bland, not seasoned and is not worth the price tag. Ordered a filet, $62 and did not eat more than a couple bites because it was tasteless, and was not cooked correctly, underdone and raw. Fiancé ordered the salmon ($38) and also stopped after a couple of bites. 4 stars for atmosphere as that was great - beautiful architecture, and ceilings that give you a view of Buffalo. Read reviews prior to dining, wish we liked it. Absolutely, not worth the money; however, we LOVED our stay at the hotel! 10/10 recommend the hotel!

Signal: 0.0%