PF-204 · Today, 09:42
Alex Rivera
Booking reference:
Phone:
“A warm welcome at check-in. The room was fine. We would have liked clearer breakfast times.”
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- Consented Not given
- Offers & updates
- Consented Not given
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01
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02 / Your team
Feedback board 4
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PF-203 · Today, 08:16
Morgan
Booking reference:
Phone:
“A quiet room and a very comfortable bed. We slept well after a long journey.”
- Follow-up
- Consented Not given
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- Consented Not given
PF-202 · Yesterday, 18:24
Sam
Booking reference:
Phone:
“We waited at reception and were unsure when our room would be ready.”
- Follow-up
- Consented Not given
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- Consented Not given
PF-201 · Yesterday, 10:10
Jo
Booking reference:
Phone:
“The team made us feel welcome and helped us find a lovely place for dinner.”
- Follow-up
- Consented Not given
- Offers & updates
- Consented Not given
· Just now
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Phone:
“”
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02
How it works
What managers can act on
Public review choice
Offer the same eligible platforms for any private rating. The customer decides whether to write a public review.
Low rating
Keep the issue inside recovery work and contact the customer when consent allows. That does not remove the public-review choice.
Consent and identity
Preserve the customer details that public platforms often hide from operators.
03
How it works
What review redirect is for
Review sharing is the step after a guest has already written private feedback. Private feedback is not automatically posted. An eligible customer can choose Google or Tripadvisor as a public-review destination regardless of whether their private rating is low, high, or unset.
Reviato does not post for them, fill a third-party form, or hide a low rating. The guest chooses whether to open the public page. Low ratings may also route to manager follow-up when the guest left contact details and consent; that does not remove or reduce the public choice.
The sharing screen shows the saved rating, the copy-and-open path, and a way to edit the private note first.
04
How it works
What it is not
This is not review gating, auto-posting, or form automation on third-party sites. The customer decides whether to post publicly.
Common questions
Frequently asked questions
Which platforms can customers share to?
Reviato currently supports customer-controlled sharing to Google and Tripadvisor.
Does Reviato post for the customer?
No. The customer chooses whether to post and controls the final public review.
What happens after a low rating?
The team can follow up privately when the customer provided contact details and consent.
Is this review gating?
No. The public step is customer-controlled and low ratings are handled through recovery, not suppression.
Your next step
Know how Reviato fits your business.
After saving private feedback, a guest may choose to open a public review page. The choice is available for every rating, and Reviato does not post on their behalf.