Trial
14 days
No charges during trial
Guided setup
Set up Reviato
Connect your feedback sources and start tracking complaint and praise patterns in one workflow.
Every location starts from the same account, team, platform, and ownership baseline.
14-day free trial
No charges during trial
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Setup checklist
Plan the handoff before setup starts
Every location starts from the same account, team, platform, and ownership baseline.
Flow
6
Structured setup steps
Goal
Playbook
After each step, verify the expected result before moving on to prevent data gaps later.
End-to-end sequence
Step-by-Step Setup Guide
Follow the same setup sequence your team will use in production so ownership stays clear from day one.
1
Create your account
Create your account with the owner or operations email that will manage locations.
2
Verify your email
Verify your email to activate the workspace and unlock platform connections.
3
Create your team
Create your team so locations, permissions, and ownership stay organized from day one.
4
Start free trial
Start your 14-day trial when you are ready to connect live platforms and data.
5
Add your business
Add your first location and confirm name, category, and contact details.
6
Connect review platforms
Connect Google Maps, TripAdvisor, Booking.com, or Airbnb pages your guests already use.
Interactive walkthrough
Preview the screens before setup begins
Preview each setup step, open the matching screen, and keep account ownership clear from the first location onward.
Step 1: Create your account
Create your account with the owner or operations email that will manage locations.
Step 2: Verify your email
Verify your email to activate the workspace and unlock platform connections.
Step 3: Create your team
Create your team so locations, permissions, and ownership stay organized from day one.
Step 4: Start free trial
Start your 14-day trial when you are ready to connect live platforms and data.
Step 5: Add your business
Add your first location and confirm name, category, and contact details.
Step 6: Connect review platforms
Connect Google Maps, TripAdvisor, Booking.com, or Airbnb pages your guests already use.
Before setup
Prepare the pieces that keep setup clean
Setup is smoother when one person owns the account, one person knows the review-platform links, and the team agrees what counts as an urgent feedback issue. Those decisions prevent confusion once low-rating alerts, appraisals, and platform data start arriving.
Pick the account owner
Choose the email and person responsible for billing, team access, and location setup.
Gather platform links
Keep Google Maps, TripAdvisor, Booking.com, or Airbnb listing URLs ready before connecting sources.
Decide who receives alerts
Low-rating recovery works better when the right manager sees the message quickly and knows how to respond.
Define the first weekly review
Set a short cadence for checking trends, reading highlighted phrases, and choosing one operational fix.
Operating routine
What setup needs to accomplish
Setup is not finished when the account exists. The useful endpoint is a working routine: the right locations are connected, the team knows where low-rating alerts go, and managers understand how to read the first week of review and appraisal data.
Start with one location if the team is new to the workflow. Confirm the platform links, check that reviews appear where expected, and make sure the team can find appraisals, exports, and trend views without help. Once the first location is clean, the same pattern can be repeated for more properties with less confusion.
The first weekly review does not need to be long. Look at the newest reviews, check whether low private ratings created follow-up work, scan the biggest aspect shifts, and read a small set of highlighted phrases. The goal is one clear operational decision, not a meeting full of screenshots.
After setup, keep ownership simple. One person owns account and billing details, one person owns platform connection issues, and one manager owns the weekly feedback review. Clear ownership matters because review problems often cross departments. Slow service, cleanliness, room condition, value complaints, and check-in friction all need different follow-up paths.
First-week views
What you will see after connecting
Three views most teams use in the first week.
Unified review inbox
One place to track new reviews across connected platforms.
Aspect breakdown
Aspect breakdown with the exact phrases behind each theme.
Trend tracking
Trend chart for ratings and sentiment so you can prioritize weekly fixes.
Troubleshooting
Troubleshooting
Common issues and fast fixes during onboarding.
Platform link not connecting
Access or permissions issue
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Capture. Interpret. Act.
Start your trial when you are ready to connect live platforms and run your first weekly review routine.
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14-day free trial
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No charges during trial
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Guided setup