Pick the account owner
Choose the email and person responsible for billing, team access, and location setup.
Set up public reviews and private feedback
Connect public review sources, collect private feedback with customer details and consent, route low ratings to a manager, and let customers choose to write a public review on supported platforms. Reviato does not post for them.
Interactive walkthrough
Preview the screens before setup begins
Preview each setup step, open the matching screen, and keep account ownership clear from the first location onward.
Ownership baseline
Every location starts from the same account, team, platform, and ownership baseline.
Validation check
After each step, verify the expected result before moving on to prevent data gaps later.
Step 1: Create your account
Create your account with the owner or operations email that will manage locations.
Step 2: Verify your email
Verify your email to activate the workspace and enable platform connections.
Step 3: Create your team
Create your team so locations, permissions, and ownership stay organized from day one.
Step 4: Start your 14-day trial
Start your 14-day trial when you are ready to connect live platforms and data.
Step 5: Add your business
Add your first location and confirm name, category, and contact details.
Step 6: Connect review platforms
Connect the supported review pages your guests already use, then collect private feedback for customer details, consent, manager recovery, and customer-controlled sharing.
Before setup
Prepare before you connect a location
Setup goes faster when you know who will manage the account, have the public listing links ready, and know who should receive low-rating alerts.
Gather platform links
Keep Google Maps, Tripadvisor, Booking.com, or Airbnb listing URLs ready before connecting sources.
Decide who receives alerts
Low-rating recovery works better when the right manager sees the message quickly and knows how to respond.
Define the first weekly review
Set a short cadence for checking trends, reading highlighted phrases, and choosing one operational fix.
First-week checks
What you will see after connecting
Three views most teams use in the first week to connect public reputation with private follow-up.
Multi-source review feed
Track new reviews from the platforms you connect for each location.
Aspect breakdown
Aspect breakdown with the exact phrases behind each theme.
Private feedback sharing path
Private feedback flow with consent capture, manager recovery, and copy-to-share guidance for supported public platforms.
Setup support
Troubleshooting
Use these checks before repeating setup across more properties.
Platform link not connecting
Confirm the URL opens in a private browser window, points to the public listing, and is not an internal admin or search-results URL.
Access or permissions issue
Use an account that can manage the listing or ask the listing owner to complete the connection before adding more locations.
No reviews showing yet
Check that the listing has public reviews, wait for the first sync cycle, then compare the connected source against the platform page.
Multi-location rollout feels messy
Finish one property first, confirm reviews and private feedback appear in the expected views, then repeat the same steps for the remaining locations.
Start with one location
Start your trial when you are ready to connect review sources and collect private feedback from one location.
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14-day trial
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No charges during trial
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Guided setup