Cleanliness review insights for Ontario, Canada, Restaurants

Absolutely disappointed in this restaurant. Every single table was dirty and full of trash. They had like 3 people working. When I asked to have my table cleaned the employee just sloped a wet cloth over it. I had to get napkins to dry it. There were no straws or napkins anywhere to be found. I waited 30 minutes to get my food.

After finding a large housefly cooked into my meal, I’m not sure I can come back here again. I worry about the state of cleanliness in their kitchen and if any larvae was potentially cooked into their rice pots. They also didn’t do much more than to refund my meal after being a loyal customer for many, many Uber orders. I’m not sure what I was expecting but perhaps a little more customer service and empathy for a real faux-pas in the dining world.

A friend and I went for Dim Sum, the food was ok, but the service was terrible and we got water glasses with food floating it in. We complained and got dirty looks. Then even though we tipped the waitress told us it was not enough. When we did tip more the lady walked a way loadly complaining in Chinese. We will never go back, and will be telling all our friends. Avoid at all costs!

Came in for Valentines day. They greet you at the desk, take your coat and bring your coat tag to your table. We were seated 2min. after we arrived and yes we had a reservation. The tables are a little close to each other but they were also packed. There's 2 or 3 people watching your table and wine gets poured, dirty dishes are taken off. The food and presentation are terrific. We went the full route 1/2 bottle of wine, seafood appetizer, salads, mains and dessert. Everything was flawless. Had a great time, enjoyed the food and my girlfriend was happy. Life is good! Total bill $250 with tip. Just 1 thing the valet parking outside has nothing to do with the restaurant. It's $15 and I've used it twice. np

DESPICABLE SERVICE. BYBLOS DOWNTOWN DOES NOT VALUE CLEANLINESS OR CUSTOMER SERVICE. Short story: we found a LIVE caterpillar in our food. Tyler, the closing manager, threatened that if we didn't pay for the food that we DID NOT consume he would call the police. As racialized women, we felt we had no choice but to pay the bill. Long story: The evening started off great with wine and apps. We had just started the second course when we noticed a caterpillar had crawled out of one of the dishes. We didn't know which dish so we immediately all stopped eating. We quickly caught the attention of a passing server and they removed the caterpillar and escalated the situation to the manager. Tyler was the only manager available to "assist" us. Right off the bat he was unapologetic and tried to offer us a complimentary dessert. We communicated to him that we had lost our appetite and did not wish to continue dining; despite this, a third course was brought to the table. We communicated to Tyler AGAIN that we did not want to continue with our dinner. He removed the dishes and brought the bill. We assumed that Byblos, a well-established restaurant, would not charge us for the dishes we did not consume/had a bug in it. Any other restaurant in Toronto would have removed those items from the bill, at the very least, or would have comped us for the entire meal. However, when the bill arrived, it included half of the second course, which we never consumed, and he stated that he had 'waived' the third course (which came after we communicated that we didn't want to dine there) as an "apology" for our experience (it's not an apology when you remove items from the bill that shouldn't have been on the bill in the first place). He stated that mistakes happen and this was the best he could do. He refused to remove those items and we escalated the matter further. He spoke to the manager (Matt) who was offsite. We waited patiently for 45 minutes (we could have easily walked out but we didn't). When Tyler returned he provided us with the exact same bill and said that we either had to pay the bill or that he would call the 52 division for non-payment. We were all shocked that he threatened to call the police, especially because we were more than happy to pay for what we consumed. What started as an unfortunate mistake turned into a despicable customer experience. A simple apology and waiving of unconsumed food, which was completely at the fault of Byblos, would have de-escalated the situation. Instead, we were subject to unnecessary threats, including being followed and forced out of the restaurant. We will be making a formal complaint to Dinesafe Toronto and will never be dining at Byblos again.

Half the menu not available especially sandwiches, everything overpriced compared to other spots walking distance from here, not clean loud music just 1 cook as server takes too much time for prep

Review rating: 1.0

What a find! Gorgeous interior with a really cool vibe. Don’t let the ‘live DJ’ thing put you off, the music helped create the atmosphere but didn’t threaten to make our ears bleed. Food was magnificent, we both had steak (why wouldn’t we?) cooked exactly how we asked for it to be and the sides were perfection (we shared two sides and there was more than plenty) To top it all off our server, Stephanie, was an absolute joy who could not have looked after us any better, she’s a real asset to the restaurant. Oh, I also had the best dirty martini I’ve ever tasted 🍸

Review rating: 5.0

Absolutely disappointed in this restaurant. Every single table was dirty and full of trash. They had like 3 people working. When I asked to have my table cleaned the employee just sloped a wet cloth over it. I had to get napkins to dry it. There were no straws or napkins anywhere to be found. I waited 30 minutes to get my food.

Signal: 0.0%

After finding a large housefly cooked into my meal, I’m not sure I can come back here again. I worry about the state of cleanliness in their kitchen and if any larvae was potentially cooked into their rice pots. They also didn’t do much more than to refund my meal after being a loyal customer for many, many Uber orders. I’m not sure what I was expecting but perhaps a little more customer service and empathy for a real faux-pas in the dining world.

Signal: 0.0%

A friend and I went for Dim Sum, the food was ok, but the service was terrible and we got water glasses with food floating it in. We complained and got dirty looks. Then even though we tipped the waitress told us it was not enough. When we did tip more the lady walked a way loadly complaining in Chinese. We will never go back, and will be telling all our friends. Avoid at all costs!

Signal: 0.0%

Came in for Valentines day. They greet you at the desk, take your coat and bring your coat tag to your table. We were seated 2min. after we arrived and yes we had a reservation. The tables are a little close to each other but they were also packed. There's 2 or 3 people watching your table and wine gets poured, dirty dishes are taken off. The food and presentation are terrific. We went the full route 1/2 bottle of wine, seafood appetizer, salads, mains and dessert. Everything was flawless. Had a great time, enjoyed the food and my girlfriend was happy. Life is good! Total bill $250 with tip. Just 1 thing the valet parking outside has nothing to do with the restaurant. It's $15 and I've used it twice. np

Signal: 0.0%