What Google Maps reviews show about cleanliness at Miami hotels

What the reviews show

Cleanliness complaints appeared in 7.57 percent of analyzed Google Maps reviews and 7.19 percent of analyzed Tripadvisor reviews. The absolute gap is 0.38 percentage points. These are unmatched review samples, so the gap does not rank the platforms or establish a cause.

The practical question: Does this cleanliness pattern appear in recent local reviews?

• Cleanliness complaints: 452 reviews across 69 businesses.
• Cleanliness praise: 1,028 reviews across 77 businesses.
• One review described the experience this way: “Mold in the vent, which I’m allergic to so I woke up with hives, sheets not clean, bathroom had clumps of hair, floor and counters were dusty and dirty.”
• One review described the experience this way: “We had a great time here at the pool very clean and close to everything gave us really good recommendations to eat Rodrigo was our server and he was awesome !!!!”

Why this matters to an operator

The market figures are a benchmark, not a diagnosis. Compare recent cleanliness mentions by location and period; a local cluster is more useful than the market percentage when deciding where to investigate.

What to compare in your reviews

Start with recent cleanliness mentions in your own reviews. Compare positive and negative experiences by business and period before changing procedures.

• Filter recent reviews for cleanliness references.
• Compare positive and negative examples by business and period.
• Use local operating records before changing operations.

Confidence and limits

These figures describe unmatched platform samples, not every business in the market. Use them as context, then confirm any local concern with recent reviews and operating records.

• Google Maps and Tripadvisor may attract different reviewers and cover different sets of hotels.
• Reviews describe guest experiences; they do not establish what caused them.
• The pattern will not apply to every hotel in Miami.
• Positive and negative examples both appear, so compare both with your own reviews.

Coverage and recency

The broader coverage includes 81 Google Maps hotel records and 129 Tripadvisor hotel records, and businesses are not matched across providers. Together, these records contain 511,302 reviews in Miami, Florida, United States. The topic comparison uses 18,115 distinct reviews from August 24, 2013 through July 30, 2026: 5,967 from Google Maps and 12,148 from Tripadvisor.

Methodology

How Reviato Insights measures market signals.