1 review source
Hotel review snapshot in United States
See the review patterns that stand out, compare the platforms, and open the source reports behind the numbers.
Service is the most common complaint theme, with a 7.7% average share of analyzed reviews across sources with a positive complaint share.
- Published reviews
- 7,095,523
- Listing records
- 3,014
- Platforms
- 2
- Updated
- October 29, 2026
How the review sources compare
Ratings and review volume are shown side by side so differences are easy to spot. The combined row sums listing records across sources. The same business may appear on more than one platform.
Scroll to see more columns.
| Source | Average rating | Listing records | Published reviews |
|---|---|---|---|
| Google Maps | 4.03 / 5 | 1,457 | 3,521,189 |
| Tripadvisor | 4.11 / 5 | 1,557 | 3,574,334 |
| Total | 4.07 / 5 | 3,014 | 7,095,523 |
What guests mention when something goes wrong
These percentages summarize distinct analyzed reviews with complaint mentions. Open the source counts to see the provider shares behind each market signal.
Each provider share is complaint reviews divided by analyzed reviews. Provider shares are rounded to two decimal places before averaging. The market signal gives equal weight to positive provider shares and excludes zero shares.
-
01
Service
Analysis of service mentions.
Complaint signal
7.7%
Service source counts
- Google Maps
-
6,864 complaint reviews out of 89,983 analyzed reviews · 7.63%
Review period May 21, 2009 to October 14, 2026
Data updated October 27, 2026
- Tripadvisor
-
12,048 complaint reviews out of 154,067 analyzed reviews · 7.82%
Review period May 03, 2008 to October 15, 2026
Data updated October 27, 2026
-
02
Noise
Analysis of noise and volume mentions.
Complaint signal
5.9%
Noise source counts
- Google Maps
-
4,817 complaint reviews out of 89,983 analyzed reviews · 5.35%
Review period June 21, 2012 to October 15, 2026
Data updated October 27, 2026
- Tripadvisor
-
10,003 complaint reviews out of 154,067 analyzed reviews · 6.49%
Review period June 15, 2008 to October 15, 2026
Data updated October 27, 2026
-
03
Wait Time
Analysis of wait time and delays.
Complaint signal
4.2%
Wait Time source counts
- Google Maps
-
3,181 complaint reviews out of 89,983 analyzed reviews · 3.54%
Review period May 21, 2009 to August 30, 2026
Data updated October 27, 2026
- Tripadvisor
-
7,463 complaint reviews out of 154,067 analyzed reviews · 4.84%
Review period June 15, 2008 to October 15, 2026
Data updated October 27, 2026
-
04
Value
Analysis of value mentions.
Complaint signal
3.9%
Value source counts
- Google Maps
-
3,154 complaint reviews out of 89,983 analyzed reviews · 3.51%
Review period March 11, 2008 to October 05, 2026
Data updated October 27, 2026
- Tripadvisor
-
6,668 complaint reviews out of 154,067 analyzed reviews · 4.33%
Review period May 16, 2008 to October 15, 2026
Data updated October 27, 2026
-
05
Location
Analysis of location mentions.
Complaint signal
2.8%
Location source counts
- Google Maps
-
2,342 complaint reviews out of 89,983 analyzed reviews · 2.60%
Review period May 21, 2009 to October 15, 2026
Data updated October 27, 2026
- Tripadvisor
-
4,598 complaint reviews out of 154,067 analyzed reviews · 2.98%
Review period June 15, 2008 to October 15, 2026
Data updated October 27, 2026
-
06
Amenities
Analysis of facilities and amenity mentions.
Complaint signal
2.6%
Amenities source counts
- Google Maps
-
1,925 complaint reviews out of 89,983 analyzed reviews · 2.14%
Review period May 21, 2009 to October 05, 2026
Data updated October 27, 2026
- Tripadvisor
-
4,763 complaint reviews out of 154,067 analyzed reviews · 3.09%
Review period May 03, 2008 to September 22, 2026
Data updated October 27, 2026
-
07
Breakfast
Analysis of breakfast and morning meal mentions.
Complaint signal
1.4%
Breakfast source counts
- Google Maps
-
963 complaint reviews out of 89,983 analyzed reviews · 1.07%
Review period March 11, 2008 to October 15, 2026
Data updated October 27, 2026
- Tripadvisor
-
2,747 complaint reviews out of 154,067 analyzed reviews · 1.78%
Review period June 15, 2008 to September 22, 2026
Data updated October 27, 2026
-
08
Wi-Fi
Analysis of internet and Wi-Fi mentions.
Complaint signal
0.4%
Wi-Fi source counts
- Google Maps
-
286 complaint reviews out of 89,983 analyzed reviews · 0.32%
Review period June 21, 2012 to August 25, 2026
Data updated October 27, 2026
- Tripadvisor
-
657 complaint reviews out of 154,067 analyzed reviews · 0.43%
Review period October 02, 2008 to August 30, 2026
Data updated October 27, 2026
What this market includes
The current United States analysis covers 12 localities. Open a city only when you need its local source reports.
1 review source
1 review source
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Source reports
Read the platform reports to see the source metrics and narrative behind this market summary.
Room is the top complaint in 17,332 Seattle hotel reviews (12%), ahead of service and noise. Reviews span 2010–2026.
Seattle ·
Room is the top complaint in 18,909 Houston hotel reviews (8%), ahead of service and cleanliness. Reviews span 2014–2026.
Houston ·
Room is the top complaint in 18,109 Dallas hotel reviews (10%), ahead of service and cleanliness. Reviews span 2003–2026.
Dallas ·
Room is the top complaint in 16,082 Philadelphia hotel reviews (12%), ahead of service and noise. Reviews span 2016–2026.
Philadelphia ·
Room is the top complaint in 31,398 New York City hotel reviews (16%), ahead of service and noise. Reviews span 2006–2026.
New York ·
Room is the top complaint in 21,871 Las Vegas hotel reviews (11%), ahead of service and wait time. Reviews span 2017–2026.
Las Vegas ·
How to read this analysis
Reviato standardizes public review metrics across sources, then calculates topic signals from distinct analyzed reviews. Platform labels and source reports stay visible so the findings can be checked.
Topic percentages describe distinct analyzed reviews, not every published review. Treat them as a market signal and confirm the pattern in your own recent feedback before acting.
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