Market review analysis

Hotel review snapshot in United States

Name: Hotel review snapshot in United States
Creator: Reviato
License: https://creativecommons.org/licenses/by/4.0/

Service is the most common complaint theme, with a 15.7% average share of analyzed reviews across sources with a positive complaint share.

See the review patterns that stand out, compare the platforms, and open the source reports behind the numbers.

Published reviews: 7,582,133
Listing records: 3,194
Platforms: 2
Updated: Oct 08

Platform comparison

How the review sources compare

Ratings and review volume are shown side by side so differences are easy to spot. The combined row sums listing records across sources. The same business may appear on more than one platform.

Source Average rating Listing records Published reviews

Google Maps

Average rating

4.03/ 5

Listing records

1,552

Published reviews

3,702,618

Tripadvisor

Average rating

4.12/ 5

Listing records

1,642

Published reviews

3,879,515

Total

All sources

Average rating

4.08/ 5

Listing records

3,194

Published reviews

7,582,133

Recurring themes

What guests mention when something goes wrong

These percentages summarize distinct analyzed reviews with complaint mentions. Open the source counts to see the provider shares behind each market signal.

Each provider share is complaint reviews divided by analyzed reviews. Provider shares are rounded to two decimal places before averaging. The market signal gives equal weight to positive provider shares and excludes zero shares.

01 Service Analysis of service mentions. Complaint signal 15.7% 15.7%

Service source counts

Google Maps

15,239 complaint reviews out of 96,435 analyzed reviews · 15.80%

Review period May 21, 2009 to August 31, 2026

Data updated October 06, 2026

Tripadvisor

25,461 complaint reviews out of 163,604 analyzed reviews · 15.56%

Review period April 02, 2008 to August 31, 2026

Data updated October 04, 2026
02 Value Analysis of value mentions. Complaint signal 9.8% 9.8%

Value source counts

Google Maps

9,635 complaint reviews out of 96,435 analyzed reviews · 9.99%

Review period March 11, 2008 to August 31, 2026

Data updated October 06, 2026

Tripadvisor

15,591 complaint reviews out of 163,604 analyzed reviews · 9.53%

Review period April 02, 2008 to August 31, 2026

Data updated October 04, 2026
03 Location Analysis of location mentions. Complaint signal 8.5% 8.5%

Location source counts

Google Maps

8,035 complaint reviews out of 96,435 analyzed reviews · 8.33%

Review period May 21, 2009 to August 31, 2026

Data updated October 06, 2026

Tripadvisor

14,067 complaint reviews out of 163,604 analyzed reviews · 8.60%

Review period April 02, 2008 to August 31, 2026

Data updated October 04, 2026
04 Wait Time Analysis of wait time and delays. Complaint signal 7.4% 7.4%

Wait Time source counts

Google Maps

6,590 complaint reviews out of 96,435 analyzed reviews · 6.83%

Review period May 21, 2009 to August 30, 2026

Data updated October 06, 2026

Tripadvisor

13,011 complaint reviews out of 163,604 analyzed reviews · 7.95%

Review period June 15, 2008 to August 31, 2026

Data updated October 04, 2026
05 Amenities Analysis of facilities and amenity mentions. Complaint signal 6.3% 6.3%

Amenities source counts

Google Maps

5,338 complaint reviews out of 96,435 analyzed reviews · 5.54%

Review period May 21, 2009 to August 31, 2026

Data updated October 06, 2026

Tripadvisor

11,429 complaint reviews out of 163,604 analyzed reviews · 6.99%

Review period May 03, 2008 to August 31, 2026

Data updated October 04, 2026
06 Noise Analysis of noise and volume mentions. Complaint signal 6.1% 6.1%

Noise source counts

Google Maps

5,489 complaint reviews out of 96,435 analyzed reviews · 5.69%

Review period June 21, 2012 to August 30, 2026

Data updated October 06, 2026

Tripadvisor

10,672 complaint reviews out of 163,604 analyzed reviews · 6.52%

Review period April 02, 2008 to August 31, 2026

Data updated October 04, 2026
07 Breakfast Analysis of breakfast and morning meal mentions. Complaint signal 3.9% 3.9%

Breakfast source counts

Google Maps

3,040 complaint reviews out of 96,435 analyzed reviews · 3.15%

Review period March 11, 2008 to August 31, 2026

Data updated October 06, 2026

Tripadvisor

7,527 complaint reviews out of 163,604 analyzed reviews · 4.60%

Review period June 15, 2008 to August 31, 2026

Data updated October 04, 2026
08 Wi-Fi Analysis of internet and Wi-Fi mentions. Complaint signal 1.1% 1.1%

Wi-Fi source counts

Google Maps

912 complaint reviews out of 96,435 analyzed reviews · 0.95%

Review period June 21, 2012 to August 25, 2026

Data updated October 06, 2026

Tripadvisor

1,877 complaint reviews out of 163,604 analyzed reviews · 1.15%

Review period October 02, 2008 to August 30, 2026

Data updated October 04, 2026

Geographic coverage

What this market includes

The current United States analysis covers 12 localities. Open a city only when you need its local source reports.

Atlanta

3 review sources
Open city analysis
Boston

3 review sources
Open city analysis
Dallas

3 review sources
Open city analysis
Houston

3 review sources
Open city analysis
Kansas City

3 review sources
Open city analysis
Las Vegas

3 review sources
Open city analysis
Los Angeles

3 review sources
Open city analysis
Miami

3 review sources
Open city analysis
New York

3 review sources
Open city analysis
Philadelphia

3 review sources
Open city analysis
San Francisco

3 review sources
Open city analysis
Seattle

3 review sources
Open city analysis

Source reports

Read the platform reports to see the source metrics and narrative behind this market summary.

Tripadvisor

Hotels

Wait time in New York hotels: Tripadvisor reviews

Recurring wait time complaints in New York hotel reviews, with a check operators can run in their own reviews.

New York · August 31, 2026 Read source report

Google Maps

Hotels

Service in New York hotels: Google Maps reviews

Recurring service praise in New York hotel reviews, with a check operators can run in their own reviews.

New York · August 31, 2026 Read source report

Aggregate

Hotels

Room maintenance praise and complaints in New York hotels

Room maintenance praise runs high in New York hotel reviews, with room complaints to investigate and checks operators can run.

New York · August 31, 2026 Read source report

Tripadvisor

Hotels

Breakfast in Miami hotels: Tripadvisor reviews

Recurring breakfast praise in Miami hotel reviews, with a check operators can run in their own reviews.

Miami · August 13, 2026 Read source report

Google Maps

Hotels

Cleanliness in Miami hotels: Google Maps reviews

Recurring cleanliness complaints in Miami hotel reviews, with a check operators can run in their own reviews.

Miami · August 13, 2026 Read source report

Aggregate

Hotels

Service praise and room complaints in Miami hotels

Service praise runs high in Miami hotel reviews, with room complaints to investigate and checks operators can run.

Miami · August 13, 2026 Read source report

How to read this analysis

Reviato standardizes public review metrics across sources, then calculates topic signals from distinct analyzed reviews. Platform labels and source reports stay visible so the findings can be checked.

Topic percentages describe distinct analyzed reviews, not every published review. Treat them as a market signal and confirm the pattern in your own recent feedback before acting.

Read the methodology Editorial policy

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