Google Maps
Average rating
4.03/ 5
Listing records
1,457
Published reviews
3,521,169
Market review analysis
Hotel review snapshot in United States
Service is the most common complaint theme, with a 7.7% average share of analyzed reviews across sources with a positive complaint share.
See the review patterns that stand out, compare the platforms, and open the source reports behind the numbers.
- Published reviews
- 7,095,500
- Listing records
- 3,014
- Platforms
- 2
- Updated
- Oct 14
Platform comparison
How the review sources compare
Ratings and review volume are shown side by side so differences are easy to spot. The combined row sums listing records across sources. The same business may appear on more than one platform.
Source
Average rating
Listing records
Published reviews
Tripadvisor
Average rating
4.11/ 5
Listing records
1,557
Published reviews
3,574,331
Total
All sources
Average rating
4.07/ 5
Listing records
3,014
Published reviews
7,095,500
Recurring themes
What guests mention when something goes wrong
These percentages summarize distinct analyzed reviews with complaint mentions. Open the source counts to see the provider shares behind each market signal.
Each provider share is complaint reviews divided by analyzed reviews. Provider shares are rounded to two decimal places before averaging. The market signal gives equal weight to positive provider shares and excludes zero shares.
-
01
Service
Analysis of service mentions.
Complaint signal
7.7%
Service source counts
- Google Maps
-
6,865 complaint reviews out of 89,964 analyzed reviews · 7.63%
Review period May 21, 2009 to September 18, 2026
Data updated October 13, 2026
- Tripadvisor
-
12,046 complaint reviews out of 154,064 analyzed reviews · 7.82%
Review period May 03, 2008 to October 06, 2026
Data updated October 14, 2026
-
02
Noise
Analysis of noise and volume mentions.
Complaint signal
5.9%
Noise source counts
- Google Maps
-
4,816 complaint reviews out of 89,964 analyzed reviews · 5.35%
Review period June 21, 2012 to August 30, 2026
Data updated October 13, 2026
- Tripadvisor
-
10,002 complaint reviews out of 154,064 analyzed reviews · 6.49%
Review period June 15, 2008 to September 07, 2026
Data updated October 14, 2026
-
03
Wait Time
Analysis of wait time and delays.
Complaint signal
4.2%
Wait Time source counts
- Google Maps
-
3,182 complaint reviews out of 89,964 analyzed reviews · 3.54%
Review period May 21, 2009 to August 30, 2026
Data updated October 13, 2026
- Tripadvisor
-
7,462 complaint reviews out of 154,064 analyzed reviews · 4.84%
Review period June 15, 2008 to September 01, 2026
Data updated October 14, 2026
-
04
Value
Analysis of value mentions.
Complaint signal
3.9%
Value source counts
- Google Maps
-
3,151 complaint reviews out of 89,964 analyzed reviews · 3.50%
Review period March 11, 2008 to September 18, 2026
Data updated October 13, 2026
- Tripadvisor
-
6,668 complaint reviews out of 154,064 analyzed reviews · 4.33%
Review period May 16, 2008 to August 31, 2026
Data updated October 14, 2026
-
05
Location
Analysis of location mentions.
Complaint signal
2.8%
Location source counts
- Google Maps
-
2,341 complaint reviews out of 89,964 analyzed reviews · 2.60%
Review period May 21, 2009 to September 08, 2026
Data updated October 13, 2026
- Tripadvisor
-
4,598 complaint reviews out of 154,064 analyzed reviews · 2.98%
Review period June 15, 2008 to October 06, 2026
Data updated October 14, 2026
-
06
Amenities
Analysis of facilities and amenity mentions.
Complaint signal
2.6%
Amenities source counts
- Google Maps
-
1,924 complaint reviews out of 89,964 analyzed reviews · 2.14%
Review period May 21, 2009 to August 31, 2026
Data updated October 13, 2026
- Tripadvisor
-
4,763 complaint reviews out of 154,064 analyzed reviews · 3.09%
Review period May 03, 2008 to September 22, 2026
Data updated October 14, 2026
-
07
Breakfast
Analysis of breakfast and morning meal mentions.
Complaint signal
1.4%
Breakfast source counts
- Google Maps
-
965 complaint reviews out of 89,964 analyzed reviews · 1.07%
Review period March 11, 2008 to September 21, 2026
Data updated October 13, 2026
- Tripadvisor
-
2,747 complaint reviews out of 154,064 analyzed reviews · 1.78%
Review period June 15, 2008 to September 22, 2026
Data updated October 14, 2026
-
08
Wi-Fi
Analysis of internet and Wi-Fi mentions.
Complaint signal
0.4%
Wi-Fi source counts
- Google Maps
-
286 complaint reviews out of 89,964 analyzed reviews · 0.32%
Review period June 21, 2012 to August 25, 2026
Data updated October 13, 2026
- Tripadvisor
-
657 complaint reviews out of 154,064 analyzed reviews · 0.43%
Review period October 02, 2008 to August 30, 2026
Data updated October 14, 2026
Geographic coverage
What this market includes
The current United States analysis covers 12 localities. Open a city only when you need its local source reports.
-
Atlanta
1 review source
Open city analysis -
Boston
1 review source
Open city analysis -
Dallas
1 review source
Open city analysis -
Houston
1 review source
Open city analysis -
Kansas City
1 review source
Open city analysis -
Las Vegas
1 review source
Open city analysis -
Los Angeles
1 review source
Open city analysis -
Miami
1 review source
Open city analysis -
New York
1 review source
Open city analysis -
Philadelphia
1 review source
Open city analysis -
San Francisco
1 review source
Open city analysis -
Seattle
1 review source
Open city analysis
Source reports
Read the platform reports to see the source metrics and narrative behind this market summary.
Review analysis
HotelsSeattle Hotels: Review Mentions and Owner Priorities
17,332 analyzed Seattle hotel review records on Google Maps and Tripadvisor, covering 2010–2026.
Seattle · October 12, 2026
Read source report
Review analysis
HotelsHouston Hotels: Priorities from Pooled Review Records
18,909 analyzed Houston hotel review records on Google Maps and Tripadvisor, covering 2014–2026.
Houston · October 12, 2026
Read source report
Review analysis
HotelsDallas Hotels Review Analysis: Prioritize Room Service Clean
18,109 analyzed Dallas hotel review records on Google Maps and Tripadvisor, covering 2003–2026.
Dallas · October 12, 2026
Read source report
Review analysis
HotelsPhiladelphia Hotels: Where Review Records Point Owners First
16,082 analyzed Philadelphia hotel review records on Google Maps and Tripadvisor, covering 2016–2026.
Philadelphia · October 12, 2026
Read source report
Review analysis
HotelsNew York City Hotels: Review Records and Practical Priorities
31,398 analyzed New York hotel review records on Google Maps and Tripadvisor, covering 2006–2026.
New York · October 12, 2026
Read source report
Review analysis
HotelsLas Vegas Hotels: Review Records and Improvement Priorities
21,871 analyzed Las Vegas hotel review records on Google Maps and Tripadvisor, covering 2017–2026.
Las Vegas · October 12, 2026
Read source report
How to read this analysis
Reviato standardizes public review metrics across sources, then calculates topic signals from distinct analyzed reviews. Platform labels and source reports stay visible so the findings can be checked.
Topic percentages describe distinct analyzed reviews, not every published review. Treat them as a market signal and confirm the pattern in your own recent feedback before acting.
Your next step
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