Google Maps
Average rating
4.04/ 5
Locations
1,416
Published reviews
3,441,752
Market review analysis
Hotel review trends in United States
Room is the most common complaint theme, appearing in 19.3% of analyzed complaint excerpts.
See the review patterns that stand out, compare the platforms, and open the source reports behind the numbers.
- Published reviews
- 6.98 Million
- Locations
- 2,882
- Platforms
- 2
- Updated
- July 24, 2026
Platform comparison
How the review sources compare
Ratings and review volume are shown side by side so differences are easy to spot. The combined row is a market summary, not another review source.
Source
Average rating
Locations
Published reviews
TripAdvisor
Average rating
4.12/ 5
Locations
1,466
Published reviews
3,539,927
Total
All sources
Average rating
4.08/ 5
Locations
2,882
Published reviews
6,981,679
Recurring themes
What guests mention when something goes wrong
These percentages show how often each theme appears in analyzed complaint excerpts. Open a topic for the platform split, benchmark, and supporting quotes.
- 01 Room Analysis of room and stay mentions. Complaint signal 19.3% View evidence
- 02 Service Analysis of service mentions. Complaint signal 14.5% View evidence
- 03 Maintenance Analysis of maintenance and repair mentions. Complaint signal 9.6% View evidence
- 04 Value Analysis of value mentions. Complaint signal 9.1% View evidence
- 05 Location Analysis of location mentions. Complaint signal 8.5% View evidence
- 06 Cleanliness Analysis of cleanliness mentions. Complaint signal 8.4% View evidence
- 07 Noise Analysis of noise and volume mentions. Complaint signal 6.2% View evidence
- 08 Breakfast Analysis of breakfast and morning meal mentions. Complaint signal 3.0% View evidence
- 09 Amenities Analysis of facilities and amenity mentions. Complaint signal 2.8% View evidence
- 10 Wi-Fi Analysis of internet and Wi-Fi mentions. Complaint signal 1.0% View evidence
- 11 Wait Time Analysis of wait time and delays. Complaint signal 0.1% View evidence
Geographic coverage
What this market includes
The current United States analysis covers 12 localities. Open a city only when you need its local source reports.
-
Atlanta
3 review sources
Open city analysis -
Boston
3 review sources
Open city analysis -
Dallas
3 review sources
Open city analysis -
Houston
3 review sources
Open city analysis -
Kansas City
3 review sources
Open city analysis -
Las Vegas
3 review sources
Open city analysis -
Los Angeles
3 review sources
Open city analysis -
Miami
3 review sources
Open city analysis -
New York
3 review sources
Open city analysis -
Philadelphia
3 review sources
Open city analysis -
San Francisco
3 review sources
Open city analysis -
Seattle
3 review sources
Open city analysis
Source reports
Read the platform reports to see the source metrics and narrative behind this market summary.
TripAdvisor
HotelsSeattle hotels on TripAdvisor
Seattle Hotels snapshot: 102 analyzed locations, 165,179 published reviews, and a reported average rating of 4.14.
Seattle · July 18, 2026
Read source report
Google Maps
HotelsSeattle hotels on Google Maps
Seattle Hotels snapshot: 95 analyzed locations, 145,582 published reviews, and a reported average rating of 4.18.
Seattle · July 18, 2026
Read source report
Aggregate
HotelsSeattle hotels on Google Maps and TripAdvisor
Seattle Hotels snapshot: 197 analyzed locations, 310,761 published reviews, and a reported average rating of 4.16.
Seattle · July 18, 2026
Read source report
TripAdvisor
HotelsHouston hotels on TripAdvisor
Houston Hotels snapshot: 121 analyzed locations, 116,850 published reviews, and a reported average rating of 4.29.
Houston · July 18, 2026
Read source report
Google Maps
HotelsHouston hotels on Google Maps
Houston Hotels snapshot: 96 analyzed locations, 103,072 published reviews, and a reported average rating of 4.06.
Houston · July 18, 2026
Read source report
Aggregate
HotelsHouston hotels on Google Maps and TripAdvisor
Houston Hotels snapshot: 217 analyzed locations, 219,922 published reviews, and a reported average rating of 4.19.
Houston · July 18, 2026
Read source report
How to read this analysis
Reviato standardizes public review metrics across sources, then calculates topic signals from analyzed complaint and praise excerpts. Platform labels and source reports stay visible so the findings can be checked.
Topic percentages describe the analyzed excerpt sample, not every published review. Treat them as a market signal and confirm the pattern in your own recent feedback before acting.