Market review analysis

Hotel review trends in United States

Room is the most common complaint theme, appearing in 18.4% of analyzed complaint excerpts.

See the review patterns that stand out, compare the platforms, and open the source reports behind the numbers.

Published reviews
7.48 Million
Locations
3,125
Platforms
2
Updated
August 18, 2026

Platform comparison

How the review sources compare

Ratings and review volume are shown side by side so differences are easy to spot. The combined row is a market summary, not another review source.

Google Maps

Average rating

4.04/ 5

Locations

1,520

Published reviews

3,618,477

TripAdvisor

Average rating

4.14/ 5

Locations

1,605

Published reviews

3,858,515

Total

All sources

Average rating

4.09/ 5

Locations

3,125

Published reviews

7,476,992

Recurring themes

What guests mention when something goes wrong

These percentages show how often each theme appears in analyzed complaint excerpts. Open a topic for the platform split, benchmark, and supporting quotes.

  1. 01 Room Analysis of room and stay mentions. Complaint signal 18.4% 18.4% View evidence
  2. 02 Service Analysis of service mentions. Complaint signal 15.1% 15.1% View evidence
  3. 03 Value Analysis of value mentions. Complaint signal 9.6% 9.6% View evidence
  4. 04 Location Analysis of location mentions. Complaint signal 8.3% 8.3% View evidence
  5. 05 Wait Time Analysis of wait time and delays. Complaint signal 8.2% 8.2% View evidence
  6. 06 Maintenance Analysis of maintenance and repair mentions. Complaint signal 7.0% 7.0% View evidence
  7. 07 Cleanliness Analysis of cleanliness mentions. Complaint signal 6.5% 6.5% View evidence
  8. 08 Amenities Analysis of facilities and amenity mentions. Complaint signal 6.1% 6.1% View evidence
  9. 09 Noise Analysis of noise and volume mentions. Complaint signal 6.0% 6.0% View evidence
  10. 10 Breakfast Analysis of breakfast and morning meal mentions. Complaint signal 3.8% 3.8% View evidence
  11. 11 Wi-Fi Analysis of internet and Wi-Fi mentions. Complaint signal 1.0% 1.0% View evidence

Geographic coverage

What this market includes

The current United States analysis covers 12 localities. Open a city only when you need its local source reports.

Source reports

Read the platform reports to see the source metrics and narrative behind this market summary.

TripAdvisor

Hotels

What TripAdvisor reviews show about amenities at Los Angeles hotels

Amenities appears in the TripAdvisor review sample for Los Angeles hotels. For operators, the useful question is whether recent reviews for their own business show the same pattern; the market sample cannot diagnose one venue or explain a cause.

Los Angeles · August 08, 2026 Read source report

Google Maps

Hotels

What Google Maps reviews show about noise at Los Angeles hotels

Noise appears in the Google Maps review sample for Los Angeles hotels. For operators, the useful question is whether recent reviews for their own business show the same pattern; the market sample cannot diagnose one venue or explain a cause.

Los Angeles · August 08, 2026 Read source report

Aggregate

Hotels

Noise complaint share aligned within 0.27 percentage points across Google Maps and TripAdvisor

Noise complaint share aligned within 0.27 percentage points across Google Maps and TripAdvisor. Because the comparison uses the following basis—Same market, category, metric, and analysis period; provider samples are not matched by business.—it supports a bounded diagnostic, not a causal conclusion.

Los Angeles · August 08, 2026 Read source report

Aggregate

Hotels

The TripAdvisor sample has higher praise shares than the Google Maps sample for five themes in Seattle hotels

A market summary for Seattle hotels shows praise concentrated in location, room upkeep, cleanliness, service, and breakfast, with complaints concentrated in room maintenance, service, and some cleanliness issues.

Seattle · August 07, 2026 Read source report

Aggregate

Hotels

Houston hotel samples show higher praise shares on TripAdvisor, with shared room and service friction

Separate Google Maps and TripAdvisor samples for Houston hotels show recurring praise for service, room condition, and location, with different topic shares between the samples.

Houston · August 07, 2026 Read source report

Aggregate

Hotels

Dallas hotel samples praise service and room upkeep most, while breakfast and cleanliness differ more sharply between samples

Across provider coverage totaling 206 Dallas hotel records, reviewers most often praise staff and room condition. Breakfast and cleanliness draw mixed reactions, and the TripAdvisor sample has higher praise shares than the Google Maps sample on every material topic in this analysis period.

Dallas · August 07, 2026 Read source report

How to read this analysis

Reviato standardizes public review metrics across sources, then calculates topic signals from analyzed complaint and praise excerpts. Platform labels and source reports stay visible so the findings can be checked.

Topic percentages describe the analyzed excerpt sample, not every published review. Treat them as a market signal and confirm the pattern in your own recent feedback before acting.

Read the methodology Editorial policy