Room is the top complaint in 17,458 Boston hotel reviews (12%), ahead of service and noise. Reviews span 2008–2026.
Boston ·
Hotel review snapshot in Massachusetts, United States
See the review patterns that stand out, compare the platforms, and open the source reports behind the numbers.
Service is the most common complaint theme, with a 6.9% average share of analyzed reviews across sources with a positive complaint share.
- Published reviews
- 384,950
- Listing records
- 205
- Platforms
- 2
- Updated
- October 29, 2026
How the review sources compare
Ratings and review volume are shown side by side so differences are easy to spot. The combined row sums listing records across sources. The same business may appear on more than one platform.
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| Source | Average rating | Listing records | Published reviews |
|---|---|---|---|
| Google Maps | 4.22 / 5 | 102 | 174,995 |
| Tripadvisor | 4.29 / 5 | 103 | 209,955 |
| Total | 4.26 / 5 | 205 | 384,950 |
What guests mention when something goes wrong
These percentages summarize distinct analyzed reviews with complaint mentions. Open the source counts to see the provider shares behind each market signal.
Each provider share is complaint reviews divided by analyzed reviews. Provider shares are rounded to two decimal places before averaging. The market signal gives equal weight to positive provider shares and excludes zero shares.
-
01
Service
Analysis of service mentions.
Complaint signal
6.9%
Service source counts
- Google Maps
-
472 complaint reviews out of 6,415 analyzed reviews · 7.36%
Review period January 11, 2018 to July 29, 2026
Data updated October 24, 2026
- Tripadvisor
-
690 complaint reviews out of 10,724 analyzed reviews · 6.43%
Review period October 13, 2017 to July 30, 2026
Data updated October 24, 2026
-
02
Noise
Analysis of noise and volume mentions.
Complaint signal
6.1%
Noise source counts
- Google Maps
-
379 complaint reviews out of 6,415 analyzed reviews · 5.91%
Review period November 24, 2017 to July 28, 2026
Data updated October 24, 2026
- Tripadvisor
-
675 complaint reviews out of 10,724 analyzed reviews · 6.29%
Review period October 13, 2017 to July 30, 2026
Data updated October 24, 2026
-
03
Value
Analysis of value mentions.
Complaint signal
4.8%
Value source counts
- Google Maps
-
283 complaint reviews out of 6,415 analyzed reviews · 4.41%
Review period June 10, 2018 to July 29, 2026
Data updated October 24, 2026
- Tripadvisor
-
554 complaint reviews out of 10,724 analyzed reviews · 5.17%
Review period October 17, 2017 to July 30, 2026
Data updated October 24, 2026
-
04
Wait Time
Analysis of wait time and delays.
Complaint signal
3.7%
Wait Time source counts
- Google Maps
-
215 complaint reviews out of 6,415 analyzed reviews · 3.35%
Review period June 22, 2018 to July 28, 2026
Data updated October 24, 2026
- Tripadvisor
-
431 complaint reviews out of 10,724 analyzed reviews · 4.02%
Review period October 31, 2017 to July 30, 2026
Data updated October 24, 2026
-
05
Location
Analysis of location mentions.
Complaint signal
2.3%
Location source counts
- Google Maps
-
115 complaint reviews out of 6,415 analyzed reviews · 1.79%
Review period November 24, 2017 to July 29, 2026
Data updated October 24, 2026
- Tripadvisor
-
290 complaint reviews out of 10,724 analyzed reviews · 2.70%
Review period October 13, 2017 to July 30, 2026
Data updated October 24, 2026
-
06
Amenities
Analysis of facilities and amenity mentions.
Complaint signal
1.8%
Amenities source counts
- Google Maps
-
115 complaint reviews out of 6,415 analyzed reviews · 1.79%
Review period March 07, 2018 to July 29, 2026
Data updated October 24, 2026
- Tripadvisor
-
203 complaint reviews out of 10,724 analyzed reviews · 1.89%
Review period October 13, 2017 to July 30, 2026
Data updated October 24, 2026
-
07
Breakfast
Analysis of breakfast and morning meal mentions.
Complaint signal
1.4%
Breakfast source counts
- Google Maps
-
73 complaint reviews out of 6,415 analyzed reviews · 1.14%
Review period April 09, 2018 to July 28, 2026
Data updated October 24, 2026
- Tripadvisor
-
187 complaint reviews out of 10,724 analyzed reviews · 1.74%
Review period October 13, 2017 to July 30, 2026
Data updated October 24, 2026
-
08
Wi-Fi
Analysis of internet and Wi-Fi mentions.
Complaint signal
0.4%
Wi-Fi source counts
- Google Maps
-
25 complaint reviews out of 6,415 analyzed reviews · 0.39%
Review period June 22, 2018 to July 27, 2026
Data updated October 24, 2026
- Tripadvisor
-
34 complaint reviews out of 10,724 analyzed reviews · 0.32%
Review period October 26, 2017 to July 30, 2026
Data updated October 24, 2026
What this market includes
The current Massachusetts, United States analysis covers one locality. City and regional views are combined here because they would otherwise repeat the same evidence.
Boston
Source reports
Read the platform reports to see the source metrics and narrative behind this market summary.
How to read this analysis
Reviato standardizes public review metrics across sources, then calculates topic signals from distinct analyzed reviews. Platform labels and source reports stay visible so the findings can be checked.
Topic percentages describe distinct analyzed reviews, not every published review. Treat them as a market signal and confirm the pattern in your own recent feedback before acting.
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