Market review analysis

Hotel review trends in Massachusetts, United States

Room is the most common complaint theme, appearing in 17.7% of analyzed complaint excerpts.

See the review patterns that stand out, compare the platforms, and open the source reports behind the numbers.

Published reviews
392 Thousand
Locations
208
Platforms
2
Updated
July 24, 2026

Platform comparison

How the review sources compare

Ratings and review volume are shown side by side so differences are easy to spot. The combined row is a market summary, not another review source.

Google Maps

Average rating

4.22/ 5

Locations

102

Published reviews

173,258

TripAdvisor

Average rating

4.25/ 5

Locations

106

Published reviews

219,099

Total

All sources

Average rating

4.24/ 5

Locations

208

Published reviews

392,357

Recurring themes

What guests mention when something goes wrong

These percentages show how often each theme appears in analyzed complaint excerpts. Open a topic for the platform split, benchmark, and supporting quotes.

  1. 01 Room Analysis of room and stay mentions. Complaint signal 17.7% 17.7% View evidence
  2. 02 Service Analysis of service mentions. Complaint signal 12.7% 12.7% View evidence
  3. 03 Value Analysis of value mentions. Complaint signal 9.1% 9.1% View evidence
  4. 04 Maintenance Analysis of maintenance and repair mentions. Complaint signal 7.5% 7.5% View evidence
  5. 05 Location Analysis of location mentions. Complaint signal 7.3% 7.3% View evidence
  6. 06 Noise Analysis of noise and volume mentions. Complaint signal 6.5% 6.5% View evidence
  7. 07 Cleanliness Analysis of cleanliness mentions. Complaint signal 5.7% 5.7% View evidence
  8. 08 Breakfast Analysis of breakfast and morning meal mentions. Complaint signal 2.6% 2.6% View evidence
  9. 09 Amenities Analysis of facilities and amenity mentions. Complaint signal 2.1% 2.1% View evidence
  10. 10 Wi-Fi Analysis of internet and Wi-Fi mentions. Complaint signal 0.9% 0.9% View evidence

Geographic coverage

What this market includes

The current Massachusetts, United States analysis covers one locality. City and regional views are combined here because they would otherwise repeat the same evidence.

  • Boston

    3 review sources

Source reports

Read the platform reports to see the source metrics and narrative behind this market summary.

TripAdvisor

Hotels

Boston hotels on TripAdvisor

Boston Hotels snapshot: 106 analyzed locations, 219,099 published reviews, and a reported average rating of 4.25.

Boston · July 18, 2026 Read source report

Google Maps

Hotels

Boston hotels on Google Maps

Boston Hotels snapshot: 82 analyzed locations, 147,047 published reviews, and a reported average rating of 4.25.

Boston · July 18, 2026 Read source report

Aggregate

Hotels

Boston hotels on Google Maps and TripAdvisor

Boston Hotels snapshot: 188 analyzed locations, 366,146 published reviews, and a reported average rating of 4.25.

Boston · July 18, 2026 Read source report

How to read this analysis

Reviato standardizes public review metrics across sources, then calculates topic signals from analyzed complaint and praise excerpts. Platform labels and source reports stay visible so the findings can be checked.

Topic percentages describe the analyzed excerpt sample, not every published review. Treat them as a market signal and confirm the pattern in your own recent feedback before acting.

Read the methodology Editorial policy