Maintenance review insights for Nevada, United States

$50/day surprise resort fee not mentioned in my original booking. Half the restaurants pictured not there. Pool/hot tub closed for winter. Long check in lines. Check in and rewards kiosks did not work so everyone had to wait in line for the 1-2 people working at the front desk. Beautiful hotel with lots to do and I highly recommend the king suite with the view of the strip - it did feel worth the extra $20 and was a HUGE room for just one person. VERY QUIET. Only one elevator working so a lot of us stood in line for it. Weirdly there is a glass window that went from my shower into my bedroom so glad I wasn't staying with anyone else. Even my partner would have a problem with that because it gave a clear view to the toilet - felt very Vegas but maybe not practical... Loved the dressing room lights around the mirrors and this had two sinks/get ready areas one inside and outside of the bathroom along with a closet and desk and couch and coffee table and fridge - no microwave - really could have used that. TV and dresser and two night stands. Plenty of space for activities. Starbucks in the resort which was convenient, but you can only pre-order through the app if you have a Starbucks card. Bring your own tea bags and you can get a cup of hot water from them for $1.08, which is better than spending $10 for their mint majesty tea. Would have loved to try breakfast at the hotel, but the restaurant didn't open until 7am and I left before then. Most of the restaurants, shows, and shops were closed when I was there, but it was a Wednesday night so maybe that's why.

100% happy with our recent stay. We had 5 people in a 2 bedroom suite and it was wonderful. We had plenty of room to spread out. TV's were in both bedrooms and the living room area. The TV's worked great as well as the wifi. There was a kitchen and a table with 6 chairs. We opted out of housekeeping services for the time we were there (5 days) but if we needed extra towels, etc it was readily available. I liked the pool at the Jockey Club because it was shaded (because of the tall buildings around it). There was a sitting area so you could bring your drinks and food and there were also BBQ's to use. There was a separate whirlpool/hot tub area and also a sauna. We signed up to use the Cosmo pool for one day. It was really nice to be able to have that perk. The Cosmo Casino is right next door to the Jockey Club and you don't have to go outside to get to it. They have many restaurants for take out in the Cosmo (on the second floor) and we would bring it back to our room sometimes to eat. I think the location can't be beat. Our room was clean and comfortable. We would most definitely stay again!

1st time in Morocco. Came here for some winter sun to celebrate my birthday in the warm. We have had a lovely week. The staff have all been very friendly. The animation team are good they try and encourage you to get involved without being pushy. Everything is self service so no pressure for tips and no salespeople round the pool offering day trips 👍🏻 there is a heated pool which is bearable the others very 🥶. Facilities are fine for a budget hotel

AC Lounge - Ash and Tawny were awesome! Ash made the best negroni I’ve ever had!

Absolutely 💯 Amazing Breakfast 🥞 My husband picked the best place if your in town and looking for a homemade meal made to perfection with the best portions you will walk out beyond full and amazed by the taste alone! We came all the way from McAllen Tx We will be back!! Thank you for the best service He truly made us feel like home with his awesome personality to knowing his menu to upselling us more! Great job 👏🏻 keep up your great work! By Ending our breakfast the owner came by our table greeted us & told us about his French toast making like Tx style YOU MADE IT PERFECT just like HOME!!! thank you sir we truly enjoyed your restaurant to start our day in Vegas!!

★★★★★ 5 stars — Golden Gate brought Vegas back for me. Derek Stevens is bringing soul back to Vegas, baby. Downtown, that is. The Strip is nothing but a fleece from gouging conglomerates fleecing patrons in sweatpants where “automated everything” has replaced the Vegas experience. After two days on the Strip, being stripped of my sanity, I thought Vegas would never come back for me. But then Golden Gate was a total reset 🎊✨ I’m ALL IN!! From the moment my son and I walked in, it was real HOSPITALITY—real smiles, real service… classic Vegas energy. We caught the “Night Starts Here” welcome and it was unapologetic hospitality insider fun: open bar + envelopes with Free Play so you can start gambling with house-money from the get. Old-school in every way. Then Derek Stevens (the owner) grabbed the mic, introduced himself, and said that while this event usually kicks off the night, this time we’re kicking off the year… here… together. I was moved and compelled to thank him personally for bringing the human experience back. He was dressed in a suit, kind, and approachable. I got back in line for our open-bar welcome cocktails but… I couldn’t help it. I went back and asked Derek if I could take a photo with him. He made me feel like his guest, not a transaction. I told him my younger son will be back in a couple weeks to celebrate his 21st birthday. Derek gave me his business card and told me to reach out so he could help make my son’s birthday special. Say what?! This is crazy (in the best way)! Classic LAS VEGAS. I also met Devonia (Executive Casino Host) and she was genuinely lovely (omg) warm, present, and the definition of hospitality. She shared Derek Stevens’ vision of bringing back the human touch downtown, and you can feel it in how the Golden Gate runs. If you’re tired of the Strip’s lines, kiosks, and “good luck figuring it out” customer service, GO DOWNTOWN. We had the most incredible steak dinner at Triple George’s on New Year’s Day, and honestly, it was a ballet of hospitality. Everybody brought their best game to the table and delivered nothing but perfection and delight. The smiles, the warmth… even the staff at the Plaza felt unrivaled. Somehow we lucked out with a view of the Fremont experience, the Circa (which unbeknownst me, Derek Stevens owns as well) the pools, and the game. This is what Vegas is about. Meanwhile on the Strip: I was stuck in the Caesar’s Horseshoe parking concourse for over an hour because their lane gates were frozen and only worked intermittently. I walked down four levels and literally directed traffic out. I was on the phone for 30 minutes trying to get help, but only AI was directing me to another agent who directed me back to AI. All I could think was: if there was an emergency, people could be compromised 👎🏽 We also had a $370 steak dinner at Jack Binions Steak House Horseshoe Las Vegas where we were (not the last ones to be) denied dessert because “the chef left.” What a joke 🤡 Downtown hospitality would never. Golden Gate is the heart of Las Vegas vibes. 💯

I stayed at Park MGM during a recent trip to Las Vegas and unfortunately the stay ended on a very disappointing note due to an interaction with the front desk. I booked the stay through Marriott Bonvoy. However, when arriving at the hotel I was required to create an MGM account and check in through MGM’s system instead of Marriott’s. While that was manageable, it created confusion about which benefits actually applied to the reservation. The most concerning issue happened on the last night of my stay when I went to the front desk to ask about a possible late checkout. I mentioned that I am a Platinum Marriott Bonvoy member and asked if a late checkout might be available depending on status and availability. The agent told me I was not eligible because the reservation was through MGM rather than Bonvoy. That by itself would have been fine, but the conversation quickly became uncomfortable. The front desk agent began responding in a dismissive and sarcastic tone. She eventually said she could extend checkout to 1 PM but did so in a very snarky manner. When I pointed out that the interaction felt unprofessional and decided to walk away from the conversation, she told me she would call security. Shortly afterward, my room keys and mobile key stopped working entirely. I could not even access the elevator to get back to my room and had to find another employee to help restore access. As a guest with an active stay, having your keys disabled after a disagreement at the front desk is extremely concerning and something I have never experienced at any hotel. Park MGM has a nice property and location, but this type of interaction leaves a very poor impression. I hope management reviews how situations like this are handled and also provides clearer guidance on how Marriott Bonvoy benefits apply at MGM properties.

Review rating: 2.0

We have stayed here off and on for the past coyote months while our home is being renovated and the rooms and staff are amazing... Sarah works at the front desk and is always super nice and helpful. The security guards are really cool as well and everyone is just super accommodating. Couldn't ask for a better experience each time I am here. Thank you Sarah and serene staff

Review rating: 5.0

$50/day surprise resort fee not mentioned in my original booking. Half the restaurants pictured not there. Pool/hot tub closed for winter. Long check in lines. Check in and rewards kiosks did not work so everyone had to wait in line for the 1-2 people working at the front desk. Beautiful hotel with lots to do and I highly recommend the king suite with the view of the strip - it did feel worth the extra $20 and was a HUGE room for just one person. VERY QUIET. Only one elevator working so a lot of us stood in line for it. Weirdly there is a glass window that went from my shower into my bedroom so glad I wasn't staying with anyone else. Even my partner would have a problem with that because it gave a clear view to the toilet - felt very Vegas but maybe not practical... Loved the dressing room lights around the mirrors and this had two sinks/get ready areas one inside and outside of the bathroom along with a closet and desk and couch and coffee table and fridge - no microwave - really could have used that. TV and dresser and two night stands. Plenty of space for activities. Starbucks in the resort which was convenient, but you can only pre-order through the app if you have a Starbucks card. Bring your own tea bags and you can get a cup of hot water from them for $1.08, which is better than spending $10 for their mint majesty tea. Would have loved to try breakfast at the hotel, but the restaurant didn't open until 7am and I left before then. Most of the restaurants, shows, and shops were closed when I was there, but it was a Wednesday night so maybe that's why.

Signal: 0.0%

100% happy with our recent stay. We had 5 people in a 2 bedroom suite and it was wonderful. We had plenty of room to spread out. TV's were in both bedrooms and the living room area. The TV's worked great as well as the wifi. There was a kitchen and a table with 6 chairs. We opted out of housekeeping services for the time we were there (5 days) but if we needed extra towels, etc it was readily available. I liked the pool at the Jockey Club because it was shaded (because of the tall buildings around it). There was a sitting area so you could bring your drinks and food and there were also BBQ's to use. There was a separate whirlpool/hot tub area and also a sauna. We signed up to use the Cosmo pool for one day. It was really nice to be able to have that perk. The Cosmo Casino is right next door to the Jockey Club and you don't have to go outside to get to it. They have many restaurants for take out in the Cosmo (on the second floor) and we would bring it back to our room sometimes to eat. I think the location can't be beat. Our room was clean and comfortable. We would most definitely stay again!

Signal: 0.0%

1st time in Morocco. Came here for some winter sun to celebrate my birthday in the warm. We have had a lovely week. The staff have all been very friendly. The animation team are good they try and encourage you to get involved without being pushy. Everything is self service so no pressure for tips and no salespeople round the pool offering day trips 👍🏻 there is a heated pool which is bearable the others very 🥶. Facilities are fine for a budget hotel

Signal: 0.0%