Maintenance review insights

Had booked a double room for 7 nights mid-September 2017. Hotel is 15 minutes walk from nearest subway ( Joyce Collingwood ), part uphill. A small hotel with ground and first floor ; probably 20 odd rooms in total. Complimentary parking in the basement. External look of the hotel is unappealing being on the main road(Kingsway); reception is small but presentable. Were checked into a large room which was dull. Room had 2 Queen beds as the only room available at the time. Dark brown furniture, walls, carpet and curtains. A free standing air conditioner, no wardrobe. Room smelt musty and had large window at the busy main road level hence lacked privacy. No kettle, but a coffee percolator, which was inadequate for boiling water for tea. Bathroom though small had been renovated recently; had a clean and fresh feel. Staff applied air freshener on request. Next morning we asked to be moved. A similar room overlooking the side road was available with a slightly better colour scheme and new fitted wardrobe area. Reception agreed to move us and offered to see if a kettle was available. When it wasn't, and after mentioning it again, they kindly provided one on the 3rd day. We felt more settled after that. Wifi in 2nd room was good and cleaning reasonable. Points to bear in mind. This is a basic hotel. Rooms are large, colour scheme varies from room to room but furniture is the same and outdated. Bathrooms all appear to have been renovated. Very comfortable beds with nice white linen. The hotel is quiet, reception and cleaning staff are very polite and helpful. Nearby are a Safeway supermarket, mainly Vietnamese and Chinese restaurants, pizza take aways and a laundrette. Overall we found the area to be safe with good transport links. However since hotel is not in downtown Vancouver, we consider the hotel overpriced, given rooms need updating.

Sapphire Resorts Timehare at Jockey Club is a trashy condo that you pay for every month but can only use once every three years. We were lied to from the beginning to coerce us to go the presentation in exchange for tickets to a Kriss Angel show that never materialized. During the 4 hour pressure sales pitch they told us if we bought the timeshare they would throw in a free vacation to Hawaii or Cancun and presented us with a $1500 voucher if we moved forward. Turns out you had to fly out of Las Vegas to use the voucher (we live in Colorado) and it was only available midweek during the offseason and we would need to pay thousands of dollars from our own pockets to actually make the vacation work. We made the mistake of believing the Sapphire agents who told us that we need and deserve a vacation every year. Then they sold us a timeshare that we are only able to use once every three years even though we have to pay maintenance fees every year. No one disclosed to us that this was a triennial contract, they just kept pushing us to move forward and we were so tired and just gave in. When we got back to Colorado we realized we had been scammed but the rescission period had already passed. We decided we should try and make the best of this situation so we tried to book a vacation in California six months in advance. We tried repeatedly but there was no availability. We finally had to settle for a vacation in Winter Park (about 50 miles from our house) and were hoping we could at least realize some benefit from the money we spent. We were shocked and appalled when we checked into the unit and saw the urine stained toilet, bath tub with pubic hair in the grate, walls with blood and overall filthy and disgusting property. We paid as part of our contract to have a clean unit when we arrived and this was the exact opposite. We had booked a week but it was so disgusting that we left after 4 days. RIP OFF

Stayed here over Easter weekend. A little too cool yet to enjoy the outdoor pool, but, definitely will when we come back and its warmer. The hotel was off the strip, away from all of the party noise, and masses of people. Fast food was just across the street, as well as a convenience store for your snacks and drinks. Free breakfast in the mornings. Speaking of food and drinks; our room had a nice full sized fridge in the kitchen for storing all those drinks and food, and microwave to heat up those leftovers. Plenty of space in our one bedroom suite, with a balcony as well! One small issue during our stay; the balcony door wouldnt lock, but maintenance came up and put a temporary fix on it, which was fine with us, since we were on an upper floor. This hotel is directly under the flight path of planes leaving the airport, so there is airplane all day long til about 1am.. bring earplugs if you're a light sleeper. Otherwise, we loved this place.

Smelly room, such that they set room temperature at 17 to control smell, broken sink, very small hair dryer and old furniture.... not recommend at all.

"We’ve been coming here for many years, and it's sad to see the place falling apart. They changed the door locks without informing anyone. The rooms are in serious need of repairs, and the reception staff hasn’t been helpful."

**This is solely my opinion from my personal experience**. My wife and I had a very unsatisfactory stay at this hotel during my birthday weekend. We found the building infested with roaches and some kind of rat, which was disturbing. My vehicle was also damaged at the Hilton-recommended valet parking garage, incurring a significant repair cost, despite us having paid the parking fees to Hilton. I won't get into the details. The hotel management did not assist, and we never received an apology for the experience. I cannot recommend this particular Hilton-branded hotel. If you're looking for a safe place to stay when you visit NYC, I would not recommend this hotel. Unfortunately, the hotel management did not show accountability or take care of their customers (which is not typical of a Hilton).

Terrible experience. We are trying to check in and there is only one person working. We’ve been waiting over an hour and missed our dinner reservation. Don’t recommend this hotel.

Review rating: 1.0

Self-check-in only, which is fine in theory, but there’s zero on-site staff for basic needs. Phones go nowhere: every number (local, 347, even a U.S. “guest-line”) routes to an overseas call center. Those agents have never set foot in the hotel, can’t reach the manager, and refuse early check-ins and aren’t able to send anyone for things onsite such as extra linens. Attitude & connection both terrible: crackly lines, scripted answers, and they hang up when you ask for an American rep or their management. If you need anything beyond punching in the door code—blankets, maintenance, a human in an emergency… tbh look elsewhere. HIRE A DESK ATTENDANT!!!!!

Review rating: 1.0

Had booked a double room for 7 nights mid-September 2017. Hotel is 15 minutes walk from nearest subway ( Joyce Collingwood ), part uphill. A small hotel with ground and first floor ; probably 20 odd rooms in total. Complimentary parking in the basement. External look of the hotel is unappealing being on the main road(Kingsway); reception is small but presentable. Were checked into a large room which was dull. Room had 2 Queen beds as the only room available at the time. Dark brown furniture, walls, carpet and curtains. A free standing air conditioner, no wardrobe. Room smelt musty and had large window at the busy main road level hence lacked privacy. No kettle, but a coffee percolator, which was inadequate for boiling water for tea. Bathroom though small had been renovated recently; had a clean and fresh feel. Staff applied air freshener on request. Next morning we asked to be moved. A similar room overlooking the side road was available with a slightly better colour scheme and new fitted wardrobe area. Reception agreed to move us and offered to see if a kettle was available. When it wasn't, and after mentioning it again, they kindly provided one on the 3rd day. We felt more settled after that. Wifi in 2nd room was good and cleaning reasonable. Points to bear in mind. This is a basic hotel. Rooms are large, colour scheme varies from room to room but furniture is the same and outdated. Bathrooms all appear to have been renovated. Very comfortable beds with nice white linen. The hotel is quiet, reception and cleaning staff are very polite and helpful. Nearby are a Safeway supermarket, mainly Vietnamese and Chinese restaurants, pizza take aways and a laundrette. Overall we found the area to be safe with good transport links. However since hotel is not in downtown Vancouver, we consider the hotel overpriced, given rooms need updating.

Signal: 0.0%

Sapphire Resorts Timehare at Jockey Club is a trashy condo that you pay for every month but can only use once every three years. We were lied to from the beginning to coerce us to go the presentation in exchange for tickets to a Kriss Angel show that never materialized. During the 4 hour pressure sales pitch they told us if we bought the timeshare they would throw in a free vacation to Hawaii or Cancun and presented us with a $1500 voucher if we moved forward. Turns out you had to fly out of Las Vegas to use the voucher (we live in Colorado) and it was only available midweek during the offseason and we would need to pay thousands of dollars from our own pockets to actually make the vacation work. We made the mistake of believing the Sapphire agents who told us that we need and deserve a vacation every year. Then they sold us a timeshare that we are only able to use once every three years even though we have to pay maintenance fees every year. No one disclosed to us that this was a triennial contract, they just kept pushing us to move forward and we were so tired and just gave in. When we got back to Colorado we realized we had been scammed but the rescission period had already passed. We decided we should try and make the best of this situation so we tried to book a vacation in California six months in advance. We tried repeatedly but there was no availability. We finally had to settle for a vacation in Winter Park (about 50 miles from our house) and were hoping we could at least realize some benefit from the money we spent. We were shocked and appalled when we checked into the unit and saw the urine stained toilet, bath tub with pubic hair in the grate, walls with blood and overall filthy and disgusting property. We paid as part of our contract to have a clean unit when we arrived and this was the exact opposite. We had booked a week but it was so disgusting that we left after 4 days. RIP OFF

Signal: 0.0%

Stayed here over Easter weekend. A little too cool yet to enjoy the outdoor pool, but, definitely will when we come back and its warmer. The hotel was off the strip, away from all of the party noise, and masses of people. Fast food was just across the street, as well as a convenience store for your snacks and drinks. Free breakfast in the mornings. Speaking of food and drinks; our room had a nice full sized fridge in the kitchen for storing all those drinks and food, and microwave to heat up those leftovers. Plenty of space in our one bedroom suite, with a balcony as well! One small issue during our stay; the balcony door wouldnt lock, but maintenance came up and put a temporary fix on it, which was fine with us, since we were on an upper floor. This hotel is directly under the flight path of planes leaving the airport, so there is airplane all day long til about 1am.. bring earplugs if you're a light sleeper. Otherwise, we loved this place.

Signal: 0.0%