Room is the top complaint in 31,398 New York City hotel reviews (16%), ahead of service and noise. Reviews span 2006–2026.
New York ·
Hotel review snapshot in New York, United States
See the review patterns that stand out, compare the platforms, and open the source reports behind the numbers.
Service is the most common complaint theme, with a 7.5% average share of analyzed reviews across sources with a positive complaint share.
- Published reviews
- 1,051,141
- Listing records
- 606
- Platforms
- 2
- Updated
- October 29, 2026
How the review sources compare
Ratings and review volume are shown side by side so differences are easy to spot. The combined row sums listing records across sources. The same business may appear on more than one platform.
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| Source | Average rating | Listing records | Published reviews |
|---|---|---|---|
| Google Maps | 3.97 / 5 | 311 | 350,094 |
| Tripadvisor | 4.00 / 5 | 295 | 701,047 |
| Total | 3.98 / 5 | 606 | 1,051,141 |
What guests mention when something goes wrong
These percentages summarize distinct analyzed reviews with complaint mentions. Open the source counts to see the provider shares behind each market signal.
Each provider share is complaint reviews divided by analyzed reviews. Provider shares are rounded to two decimal places before averaging. The market signal gives equal weight to positive provider shares and excludes zero shares.
-
01
Service
Analysis of service mentions.
Complaint signal
7.5%
Service source counts
- Google Maps
-
1,309 complaint reviews out of 17,136 analyzed reviews · 7.64%
Review period May 21, 2009 to October 14, 2026
Data updated October 27, 2026
- Tripadvisor
-
1,917 complaint reviews out of 26,433 analyzed reviews · 7.25%
Review period July 22, 2008 to October 15, 2026
Data updated October 27, 2026
-
02
Noise
Analysis of noise and volume mentions.
Complaint signal
6.6%
Noise source counts
- Google Maps
-
1,082 complaint reviews out of 17,136 analyzed reviews · 6.31%
Review period July 12, 2013 to October 15, 2026
Data updated October 27, 2026
- Tripadvisor
-
1,842 complaint reviews out of 26,433 analyzed reviews · 6.97%
Review period January 10, 2009 to October 15, 2026
Data updated October 27, 2026
-
03
Wait Time
Analysis of wait time and delays.
Complaint signal
4.3%
Wait Time source counts
- Google Maps
-
606 complaint reviews out of 17,136 analyzed reviews · 3.54%
Review period May 21, 2009 to August 30, 2026
Data updated October 27, 2026
- Tripadvisor
-
1,320 complaint reviews out of 26,433 analyzed reviews · 4.99%
Review period March 02, 2009 to October 15, 2026
Data updated October 27, 2026
-
04
Value
Analysis of value mentions.
Complaint signal
3.8%
Value source counts
- Google Maps
-
601 complaint reviews out of 17,136 analyzed reviews · 3.51%
Review period March 11, 2008 to October 05, 2026
Data updated October 27, 2026
- Tripadvisor
-
1,096 complaint reviews out of 26,433 analyzed reviews · 4.15%
Review period August 11, 2008 to October 15, 2026
Data updated October 27, 2026
-
05
Amenities
Analysis of facilities and amenity mentions.
Complaint signal
2.8%
Amenities source counts
- Google Maps
-
393 complaint reviews out of 17,136 analyzed reviews · 2.29%
Review period May 21, 2009 to October 05, 2026
Data updated October 27, 2026
- Tripadvisor
-
880 complaint reviews out of 26,433 analyzed reviews · 3.33%
Review period September 14, 2008 to September 22, 2026
Data updated October 27, 2026
-
06
Location
Analysis of location mentions.
Complaint signal
2.4%
Location source counts
- Google Maps
-
412 complaint reviews out of 17,136 analyzed reviews · 2.40%
Review period May 21, 2009 to October 15, 2026
Data updated October 27, 2026
- Tripadvisor
-
637 complaint reviews out of 26,433 analyzed reviews · 2.41%
Review period July 22, 2008 to October 15, 2026
Data updated October 27, 2026
-
07
Breakfast
Analysis of breakfast and morning meal mentions.
Complaint signal
1.5%
Breakfast source counts
- Google Maps
-
193 complaint reviews out of 17,136 analyzed reviews · 1.13%
Review period March 11, 2008 to October 15, 2026
Data updated October 27, 2026
- Tripadvisor
-
478 complaint reviews out of 26,433 analyzed reviews · 1.81%
Review period August 11, 2008 to September 22, 2026
Data updated October 27, 2026
-
08
Wi-Fi
Analysis of internet and Wi-Fi mentions.
Complaint signal
0.4%
Wi-Fi source counts
- Google Maps
-
81 complaint reviews out of 17,136 analyzed reviews · 0.47%
Review period May 22, 2013 to August 25, 2026
Data updated October 27, 2026
- Tripadvisor
-
92 complaint reviews out of 26,433 analyzed reviews · 0.35%
Review period December 04, 2009 to August 29, 2026
Data updated October 27, 2026
What this market includes
The current New York, United States analysis covers one locality. City and regional views are combined here because they would otherwise repeat the same evidence.
New York
Source reports
Read the platform reports to see the source metrics and narrative behind this market summary.
How to read this analysis
Reviato standardizes public review metrics across sources, then calculates topic signals from distinct analyzed reviews. Platform labels and source reports stay visible so the findings can be checked.
Topic percentages describe distinct analyzed reviews, not every published review. Treat them as a market signal and confirm the pattern in your own recent feedback before acting.
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