Tripadvisor
3/5
We waited at reception and were unsure when our room would be ready.
Demo city hotel · 22 days
Open reviewKnow which stay issue needs attention.
Find the room, cleanliness, breakfast, and check-in issues guests keep mentioning. Read the review behind each pattern and follow up on private stay feedback when the guest allows it.
01
Many voices.
Public review analysis
Many voices.
A clearer picture.
Look beyond the average. Open a topic and read what individual guests actually described, with the review source and date in view.
2 matching reviews · Working demo · synthetic data
Select reviews on this page or across the current filters.
Google Maps
3/5
We queued for twenty minutes to check in after a long trip.
Demo city hotel · about 1 month
Open reviewNo sign-up. No real guest data.
02
Inside Reviato
See the stay, source, and next step
Current product screens beside a sample made from synthetic hotel reviews.
03
How it works
Find the problem behind the rating
A low rating may describe a check-in queue, a noisy room, or breakfast hours the guest could not find. Those are different fixes. Open the review text, source, and date before deciding which department should investigate.
Private stay feedback gives guests a direct way to explain an issue. When they share contact details and consent to follow-up, the team can continue the conversation and track its status.
04
How it works
Give each stay issue the right owner
Room or cleanliness issue
Read which room or cleaning detail guests mention, then share the underlying comments with housekeeping or maintenance.
Post-stay follow-up
Open the private note, check the guest's contact choice, and keep the follow-up status visible to the team.
Repeated public concern
Check whether a concern repeats across Booking.com, Tripadvisor, Google Maps, or Airbnb before changing a property-wide process.
Common questions
Frequently asked questions
Can we collect feedback during or after a stay?
Yes. A guest can use a link or QR code during the stay or after checkout.
Can we contact a guest about their feedback?
Yes, when the guest provides contact details and agrees to follow-up.
Which public hotel reviews can we read?
Reviato supports Google Maps, Tripadvisor, Booking.com, and Airbnb reviews for connected listings.
Does Reviato replace hotel operations tools?
No. It helps teams read guest feedback, understand recurring review topics, and keep follow-up status visible.
05
Explore more
Continue with the evidence
Your next step
Start with one property
Read what guests wrote, then decide which concern needs a closer look this week.