Hotel Review Analytics Software
Hotel reviews are operational diagnostics. Reviato aggregates reviews across Google Maps, TripAdvisor, Booking.com, Airbnb, and Facebook, then tracks aspect sentiment, trends, and entities so GMs can verify issues and see if fixes worked.
Key Highlights
-
Aspect sentiment analysis
- Track cleanliness, room condition, staff, sleep/noise, location, amenities, and value across all platforms.
-
Multi-platform aggregation
- Aggregate reviews from Google Maps, TripAdvisor, Booking.com, Airbnb, and Facebook in one view.
-
Trend tracking
- See rating movement, topic shifts, and sentiment changes over time. Prove what changed and if fixes worked.
-
Entity extraction
- Identify amenities, places, and patterns guests mention most to surface operational insights.
-
Search and filtering
- Isolate timeframes, platforms, and rating ranges to investigate specific issues quickly.
-
Review highlights
- See the exact phrases driving sentiment so you can skip the noise and focus on what matters.
Hotel aspect model
Cleanliness
Bathrooms, linens, odors, public areas. Common words: "spotless", "dirty", "smelled".
Room condition
Furniture, fixtures, HVAC, plumbing. Common words: "dated", "broken", "comfortable".
Staff/service
Front desk, housekeeping, F&B, concierge. Common words: "friendly", "slow", "helpful".
Sleep/noise
Hallways, street noise, HVAC, neighbors. Common words: "quiet", "loud", "couldn't sleep".
Location
Proximity, transit, neighborhood feel. Common words: "central", "far", "walkable".
Value
Price vs experience, hidden fees, resort charges. Common words: "overpriced", "worth it".
Hotel reviews are operational diagnostics
GMs don't need a dashboard. They need a way to answer: what's repeating, what changed, and did the fix work?
Reviato turns scattered guest feedback into a pattern you can see and track—cleanliness, service, noise, value—across every platform guests use.
Frequently Asked Questions
Related Pages
Multi-Location Review Analytics
Compare locations by themes and trend direction—not vibes. Reviato aggregates reviews across platforms, lets you filter by location/platform/date/rating, tracks trends per location, and exports CSVs for clean reporting.
QR Code Feedback Forms for Restaurants & Hotels
Put a QR code where guests already pause—tables, front desk, rooms, receipts. Reviato generates QR codes for public feedback forms (appraisals) with consent-managed optional contact, low-rating email alerts, and simple export.
Vacation Rental Review Analytics for Airbnb & Booking.com
Manage multiple units without drowning in reviews. Reviato aggregates Airbnb and Booking.com reviews, tracks aspect sentiment and trends, and lets you investigate issues by property/unit—fast.
Turn reviews into operational diagnostics
See what's repeating, what changed, and whether fixes worked.