Restaurants Hub in Edinburgh, United Kingdom

Market scope

Edinburgh, Scotland, United Kingdom

Category focus

Restaurants

Platform coverage

2 platforms in current coverage

Google Maps

Top complaints

• *Disclaimer - I am from the United States and am aware that Pho may be prepared differently there when compared to here. That being said, this is the worst pho I’ve ever eaten; there was absolutely no flavor to the noodles nor the beef. And, speaking of the beef, I think there may have been two pieces in my bowl - could you be any more stingy? This, paired with above average prices, leaves one to wonder how they keep the doors open, but I digress… You’ve been warned. (0.0%)
• 1-Star Review: Extremely Disappointing Experience – Poor Service & Tasteless Food I spent 7 wonderful days in Edinburgh exploring various local and international restaurants – Chinese, Indian, Japanese, McDonald’s, Nando’s, Wagamama, and many more. Sadly, my last meal of the trip turned out to be the worst experience of all. My family was looking for a vegetarian option and came across Hong Fu Noodle Bar and Restaurant. We entered and were told the restaurant was upstairs. Before dining, we asked to use the restroom to wash our hands. The staff told us it was downstairs – only for customers – then changed the answer seconds later saying food and toilets are both upstairs. This inconsistency was confusing and unwelcoming. Despite the restaurant being large, it was completely empty – which in hindsight, made sense. We were a group of 4 but chose to order just one dish initially to check the taste. From that moment, we felt unwelcome. The staff member, Jassice, made a comment to her colleague in Chinese while giving us a negative look and body language. It was clear we were being judged for ordering only one dish. While waiting, the children were quietly playing with chopsticks (as commonly done in many Asian cultures). Instead of handling it kindly, Jassice pointed her finger to her lips and sternly signaled the child to be quiet, leaving the child confused and upset. When I asked why, she said they were making noise and might break the chopsticks. Things got worse. While I was still reading the menu, she suddenly snatched it from my hand without asking. When I asked why, she replied, “They will get sticky and oily because your food is here.” I explained I was not eating yet and still reading. Her tone and approach were unnecessarily rude. When the food finally arrived, it was completely tasteless. We were relieved we hadn’t ordered more. This was not just bad service – it was disrespectful, unprofessional, and unnecessarily rude. The entire experience left a bitter end to an otherwise great trip. 📌 My recommendation: Avoid this restaurant completely. If the owner is not aware of this, I suggest reviewing the CCTV footage for staff behavior. This is a genuine review, and I will attach the receipt as proof of visit. 👎 Worst food and worst customer service in Edinburgh. (0.0%)

Top praises

• Good food and service by jyothi is good (0.1%)
• Good food and service by Jyothi is good (0.1%)

Tripadvisor

Top complaints

• - Wasn’t very busy, only 2 covers in (including me & my wife) - Served quite quickly with tap water, coffees and fruit juice - Ordered Khai Krata and Pancakes, Bacon and syrup with a side of salt & pepper tattie scones - Khai Krata was boiling hot and fine, as were the tattie scones - The pancakes however were served on a cold plate, and were stone cold - My wife noted this to the waitress (who was browsing on the computer!) who said she would sort this out - A replacement came out from the kitchen, again on a cold plate and warm at least - However once my wife started eating she noticed a bit of discoloured bacon (in fact it looked mouldy!) and stopped eating it immediately - I then addressed this with the waitress who came and took it away with a meek “sorry” - No other alternative was offered, or other drinks, and no visit from manager etc - I then went to the toilet (which had no hot running water – seriously in a toilet?) - On my way back I asked for the bill so we could leave and was told “no charge”; which was the very least they could offer - Not a pleasant experience at all, and we had been before for dinner and it was lovely (0.0%)
• 0 Please avoid this place we had a voucher to use and the girl could not find voucher reference. She left my sister waiting for ages until we had to phone my nephew who had gifted us for Xmas treat. We were made feel as if we had free meal and people were looking at us. Humiliating . Terrible service and meal mediocre not worth the money . Prices expensive for what you get please don’t go here . It will only waste your day ! (0.0%)

Top praises

• An early Dinner reservation was an absolute delight with great service and fabulous food. We started with Htipiti which is a pepper paste better than houmous in my opinion. We had pita bread and olives with it and it was a delicious starter. We then Both had Chicken Souvlaki which was served skewered with light potato chips and tsatziki and was extremely tasty. All in all a very decent priced and marvellous meal. Attentive service in a pleasant atmosphere. (0.0%)
• Without a doubt the best resturant in Leith/Edinburgh! Found by chance and was the best meal we had during our ten day tour of UK. Thank you for your hospitality and hope you enjoyed your trip to La Spezia. (0.0%)

Google Maps · Complaint quote

"I am very disappointed by the experience we had at your restaurant. We had booked a table for 8 people for Tuesday evening and were really looking forward to it and it was my boyfriend’s birthday, and we wanted to celebrate with Georgian food for the first time. One hour before our reservation, we texted the owner to let him know we would be arriving 10–15 minutes late. He replied that it was fine. However, when we arrived after taking a taxi from the other side of the city, the restaurant was completely closed with no explanation or notice. Not only did we waste money on the taxi and lose an evening we had been anticipating, but we were also deeply disappointed. What made the situation even more frustrating is that after we went to a nearby pizza place, we noticed the restaurant appeared to have opened again when we walked past it shortly afterwards. We didn’t go back in to ask for an explanation, as the whole experience already felt like a joke. Seeing other reviews mentioning that customers are being rushed to finish their meals only adds to the impression that the restaurant is not being managed seriously or professionally."

Review rating: 1.0

Google Maps · Praise quote

"We had a great service from Mr somnath... A big shout out for his service and the way he explained us the menu felt like India , far away from home 🏠"

Review rating: 5.0

Tripadvisor · Complaint quote

"Great venue but food was nothing to write home about and very overpriced for what it was. Simple bowl of not that special gnocchi for £24! Two slices of tomato with radicchio for £7. Very unimaginative vegetarian selection. But we were most disappointed by the unsmiling serving and the long wait after the mains. We felt ignored. We waited so long, in fact, we decided to go elsewhere for desert. We won’t be returning."

Review rating: 2.0

Tripadvisor · Praise quote

"Spectacular!!!! All very good, the oatmeal risotto very good and to the center a peck of olives, guacamole and cream pepper!!! Great!!! Super nice staff!!! The place tb pretty!!!! Highly recommended!!!! 💕💜❤️❄️"

Review rating: 5.0