Google Maps
Average rating
3.83/ 5
Listing records
244
Published reviews
294,552
Market review analysis
Hotel review snapshot in California, United States
Noise is the most common complaint theme, with a 7.7% average share of analyzed reviews across sources with a positive complaint share.
See the review patterns that stand out, compare the platforms, and open the source reports behind the numbers.
- Published reviews
- 753,872
- Listing records
- 489
- Platforms
- 2
- Updated
- Oct 14
Platform comparison
How the review sources compare
Ratings and review volume are shown side by side so differences are easy to spot. The combined row sums listing records across sources. The same business may appear on more than one platform.
Source
Average rating
Listing records
Published reviews
Tripadvisor
Average rating
4.16/ 5
Listing records
245
Published reviews
459,320
Total
All sources
Average rating
4.00/ 5
Listing records
489
Published reviews
753,872
Recurring themes
What guests mention when something goes wrong
These percentages summarize distinct analyzed reviews with complaint mentions. Open the source counts to see the provider shares behind each market signal.
Each provider share is complaint reviews divided by analyzed reviews. Provider shares are rounded to two decimal places before averaging. The market signal gives equal weight to positive provider shares and excludes zero shares.
-
01
Noise
Analysis of noise and volume mentions.
Complaint signal
7.7%
Noise source counts
- Google Maps
-
869 complaint reviews out of 11,527 analyzed reviews · 7.54%
Review period February 09, 2018 to August 07, 2026
Data updated October 08, 2026
- Tripadvisor
-
1,937 complaint reviews out of 24,932 analyzed reviews · 7.77%
Review period September 30, 2014 to August 07, 2026
Data updated October 14, 2026
-
02
Service
Analysis of service mentions.
Complaint signal
6.5%
Service source counts
- Google Maps
-
752 complaint reviews out of 11,527 analyzed reviews · 6.52%
Review period January 18, 2015 to August 07, 2026
Data updated October 08, 2026
- Tripadvisor
-
1,616 complaint reviews out of 24,932 analyzed reviews · 6.48%
Review period September 30, 2014 to August 08, 2026
Data updated October 14, 2026
-
03
Value
Analysis of value mentions.
Complaint signal
4.5%
Value source counts
- Google Maps
-
433 complaint reviews out of 11,527 analyzed reviews · 3.76%
Review period September 02, 2016 to August 07, 2026
Data updated October 08, 2026
- Tripadvisor
-
1,292 complaint reviews out of 24,932 analyzed reviews · 5.18%
Review period September 30, 2014 to August 08, 2026
Data updated October 14, 2026
-
04
Location
Analysis of location mentions.
Complaint signal
3.7%
Location source counts
- Google Maps
-
461 complaint reviews out of 11,527 analyzed reviews · 4.00%
Review period May 19, 2015 to August 07, 2026
Data updated October 08, 2026
- Tripadvisor
-
851 complaint reviews out of 24,932 analyzed reviews · 3.41%
Review period September 30, 2014 to August 08, 2026
Data updated October 14, 2026
-
05
Wait Time
Analysis of wait time and delays.
Complaint signal
3.4%
Wait Time source counts
- Google Maps
-
333 complaint reviews out of 11,527 analyzed reviews · 2.89%
Review period August 17, 2019 to August 07, 2026
Data updated October 08, 2026
- Tripadvisor
-
965 complaint reviews out of 24,932 analyzed reviews · 3.87%
Review period February 28, 2015 to August 08, 2026
Data updated October 14, 2026
-
06
Amenities
Analysis of facilities and amenity mentions.
Complaint signal
2.1%
Amenities source counts
- Google Maps
-
210 complaint reviews out of 11,527 analyzed reviews · 1.82%
Review period February 12, 2018 to August 07, 2026
Data updated October 08, 2026
- Tripadvisor
-
610 complaint reviews out of 24,932 analyzed reviews · 2.45%
Review period May 31, 2015 to August 08, 2026
Data updated October 14, 2026
-
07
Breakfast
Analysis of breakfast and morning meal mentions.
Complaint signal
1.3%
Breakfast source counts
- Google Maps
-
106 complaint reviews out of 11,527 analyzed reviews · 0.92%
Review period January 26, 2018 to August 07, 2026
Data updated October 08, 2026
- Tripadvisor
-
410 complaint reviews out of 24,932 analyzed reviews · 1.64%
Review period November 30, 2014 to August 08, 2026
Data updated October 14, 2026
-
08
Wi-Fi
Analysis of internet and Wi-Fi mentions.
Complaint signal
0.4%
Wi-Fi source counts
- Google Maps
-
38 complaint reviews out of 11,527 analyzed reviews · 0.33%
Review period August 17, 2019 to August 06, 2026
Data updated October 08, 2026
- Tripadvisor
-
108 complaint reviews out of 24,932 analyzed reviews · 0.43%
Review period February 28, 2015 to August 06, 2026
Data updated October 14, 2026
Geographic coverage
What this market includes
The current California, United States analysis covers 2 localities. Open a city only when you need its local source reports.
-
Los Angeles
1 review source
Open city analysis -
San Francisco
1 review source
Open city analysis
Source reports
Read the platform reports to see the source metrics and narrative behind this market summary.
Review analysis
HotelsSan Francisco Hotels: Most Common Negative Review Topics
16,855 analyzed San Francisco hotel review records on Google Maps and Tripadvisor, covering 2011–2026.
San Francisco · October 12, 2026
Read source report
Review analysis
HotelsLos Angeles hotels: where pooled review records point first
18,020 analyzed Los Angeles hotel review records on Google Maps and Tripadvisor, covering 2012–2026.
Los Angeles · October 12, 2026
Read source report
How to read this analysis
Reviato standardizes public review metrics across sources, then calculates topic signals from distinct analyzed reviews. Platform labels and source reports stay visible so the findings can be checked.
Topic percentages describe distinct analyzed reviews, not every published review. Treat them as a market signal and confirm the pattern in your own recent feedback before acting.
Your next step
Manage a business in this market?
See how Reviato approaches private feedback and public review analysis.