Google Maps
Average rating
3.83/ 5
Listing records
244
Published reviews
294,552
Market review analysis
Hotel review snapshot in California, United States
Service is the most common complaint theme, with a 13.6% average share of analyzed reviews across sources with a positive complaint share.
See the review patterns that stand out, compare the platforms, and open the source reports behind the numbers.
- Published reviews
- 822,899
- Listing records
- 495
- Platforms
- 2
- Updated
- Oct 08
Platform comparison
How the review sources compare
Ratings and review volume are shown side by side so differences are easy to spot. The combined row sums listing records across sources. The same business may appear on more than one platform.
Source
Average rating
Listing records
Published reviews
Tripadvisor
Average rating
4.17/ 5
Listing records
251
Published reviews
528,347
Total
All sources
Average rating
4.00/ 5
Listing records
495
Published reviews
822,899
Recurring themes
What guests mention when something goes wrong
These percentages summarize distinct analyzed reviews with complaint mentions. Open the source counts to see the provider shares behind each market signal.
Each provider share is complaint reviews divided by analyzed reviews. Provider shares are rounded to two decimal places before averaging. The market signal gives equal weight to positive provider shares and excludes zero shares.
-
01
Service
Analysis of service mentions.
Complaint signal
13.6%
Service source counts
- Google Maps
-
1,694 complaint reviews out of 11,529 analyzed reviews · 14.69%
Review period January 14, 2012 to August 07, 2026
Data updated October 03, 2026
- Tripadvisor
-
3,193 complaint reviews out of 25,502 analyzed reviews · 12.52%
Review period July 31, 2012 to August 08, 2026
Data updated October 04, 2026
-
02
Value
Analysis of value mentions.
Complaint signal
9.9%
Value source counts
- Google Maps
-
1,211 complaint reviews out of 11,529 analyzed reviews · 10.50%
Review period September 02, 2016 to August 07, 2026
Data updated October 03, 2026
- Tripadvisor
-
2,376 complaint reviews out of 25,502 analyzed reviews · 9.32%
Review period July 31, 2012 to August 08, 2026
Data updated October 04, 2026
-
03
Location
Analysis of location mentions.
Complaint signal
9.2%
Location source counts
- Google Maps
-
1,170 complaint reviews out of 11,529 analyzed reviews · 10.15%
Review period May 19, 2015 to August 07, 2026
Data updated October 03, 2026
- Tripadvisor
-
2,118 complaint reviews out of 25,502 analyzed reviews · 8.31%
Review period July 31, 2012 to August 08, 2026
Data updated October 04, 2026
-
04
Noise
Analysis of noise and volume mentions.
Complaint signal
7.8%
Noise source counts
- Google Maps
-
916 complaint reviews out of 11,529 analyzed reviews · 7.95%
Review period February 09, 2018 to August 07, 2026
Data updated October 03, 2026
- Tripadvisor
-
1,961 complaint reviews out of 25,502 analyzed reviews · 7.69%
Review period September 30, 2014 to August 07, 2026
Data updated October 04, 2026
-
05
Wait Time
Analysis of wait time and delays.
Complaint signal
6.2%
Wait Time source counts
- Google Maps
-
723 complaint reviews out of 11,529 analyzed reviews · 6.27%
Review period June 04, 2018 to August 07, 2026
Data updated October 03, 2026
- Tripadvisor
-
1,587 complaint reviews out of 25,502 analyzed reviews · 6.22%
Review period September 30, 2013 to August 08, 2026
Data updated October 04, 2026
-
06
Amenities
Analysis of facilities and amenity mentions.
Complaint signal
5.4%
Amenities source counts
- Google Maps
-
584 complaint reviews out of 11,529 analyzed reviews · 5.07%
Review period February 12, 2018 to August 07, 2026
Data updated October 03, 2026
- Tripadvisor
-
1,455 complaint reviews out of 25,502 analyzed reviews · 5.71%
Review period July 31, 2012 to August 08, 2026
Data updated October 04, 2026
-
07
Breakfast
Analysis of breakfast and morning meal mentions.
Complaint signal
3.5%
Breakfast source counts
- Google Maps
-
339 complaint reviews out of 11,529 analyzed reviews · 2.94%
Review period January 26, 2018 to August 07, 2026
Data updated October 03, 2026
- Tripadvisor
-
1,014 complaint reviews out of 25,502 analyzed reviews · 3.98%
Review period November 30, 2012 to August 08, 2026
Data updated October 04, 2026
-
08
Wi-Fi
Analysis of internet and Wi-Fi mentions.
Complaint signal
1.0%
Wi-Fi source counts
- Google Maps
-
116 complaint reviews out of 11,529 analyzed reviews · 1.01%
Review period August 17, 2019 to August 06, 2026
Data updated October 03, 2026
- Tripadvisor
-
255 complaint reviews out of 25,502 analyzed reviews · 1.00%
Review period November 30, 2012 to August 06, 2026
Data updated October 04, 2026
Geographic coverage
What this market includes
The current California, United States analysis covers 2 localities. Open a city only when you need its local source reports.
-
Los Angeles
3 review sources
Open city analysis -
San Francisco
3 review sources
Open city analysis
Source reports
Read the platform reports to see the source metrics and narrative behind this market summary.
Tripadvisor
HotelsAmenities in Los Angeles hotels: Tripadvisor reviews
Recurring amenities praise in Los Angeles hotel reviews, with a check operators can run in their own reviews.
Los Angeles · August 08, 2026
Read source report
Google Maps
HotelsRoom maintenance in Los Angeles hotels: Google Maps reviews
Recurring room maintenance praise in Los Angeles hotel reviews, with a check operators can run in their own reviews.
Los Angeles · August 08, 2026
Read source report
Aggregate
HotelsService praise and complaints in Los Angeles hotels
Service praise runs high in Los Angeles hotel reviews, with service complaints to investigate and checks operators can run.
Los Angeles · August 08, 2026
Read source report
Tripadvisor
HotelsBreakfast in San Francisco hotels: Tripadvisor reviews
Recurring breakfast praise in San Francisco hotel reviews, with a check operators can run in their own reviews.
San Francisco · July 30, 2026
Read source report
Google Maps
HotelsService in San Francisco hotels: Google Maps reviews
Recurring service praise in San Francisco hotel reviews, with a check operators can run in their own reviews.
San Francisco · July 30, 2026
Read source report
Aggregate
HotelsRoom maintenance in San Francisco hotel reviews
Room maintenance praise runs high in San Francisco hotel reviews, with room complaints to investigate and checks operators can run.
San Francisco · July 30, 2026
Read source report
How to read this analysis
Reviato standardizes public review metrics across sources, then calculates topic signals from distinct analyzed reviews. Platform labels and source reports stay visible so the findings can be checked.
Topic percentages describe distinct analyzed reviews, not every published review. Treat them as a market signal and confirm the pattern in your own recent feedback before acting.
Your next step
Manage a business in this market?
See how Reviato approaches private feedback and public review analysis.