Covers every review in this sample from 2012 to 2026, so Los Angeles hotel owners can see long-running patterns beyond a single month.
Complaint ranking for Los Angeles hotels
Noise accounts for 7% (1,348/18,020) of Los Angeles hotel reviews, followed by service at 7% (1,253/18,020).
Scroll to see more columns.
| Negative topic mention | Combined | Google Maps | Tripadvisor |
|---|---|---|---|
| Room | 11% (2,001/18,020) | 11% | 11% |
| Noise | 7% (1,348/18,020) | 7% | 8% |
| Service | 7% (1,253/18,020) | 7% | 7% |
| Value | 5% (907/18,020) | 4% | 5% |
Google Maps and Tripadvisor coverage in Los Angeles
Google Maps contributes 5,336 Los Angeles hotel reviews dated 2012–2026; Tripadvisor contributes 12,684 Los Angeles hotel reviews dated 2016–2026.
What Los Angeles hotel owners can check
Room
Room complaints appear in 2,001 of 18,020 Los Angeles hotel reviews (11%); the excerpt below gives an example to investigate.
The pool area is a bit tired and the pool water gets dirty quickly purely because of its location My bathroom in room 341 had a few cosmetic issues plus the cold tap flow was minimal.
Excerpt from a Tripadvisor review.
Check your own recent Los Angeles hotel reviews for similar room concerns. If the quoted experience fits your property, have maintenance test the cold tap in room 341 and log bathroom defects before housekeeping releases the room.
Example owner reply to adapt: I’m sorry the bathroom in room 341 had defects and very little cold-water flow at our Los Angeles hotel; please share your stay dates and whether you reported the tap during the visit.
Noise
Noise complaints appear in 1,348 of 18,020 Los Angeles hotel reviews (7%); the excerpt below gives an example to investigate.
Wish these airport hotels would just spend a little extra to upgrade windows etc There was a super weird noise with my air conditioning that every time it turned on or off it popped very loudly and woke me up.
Excerpt from a Tripadvisor review.
Check your own recent Los Angeles hotel reviews for similar noise concerns. If the quoted experience fits your property, test air-conditioning units through a full on-off cycle in occupied-room inspections and log loud popping sounds.
Example owner reply to adapt: I’m sorry the air-conditioning popped loudly enough to wake you at our Los Angeles hotel; please share the room number and when the unit made the noise.
Service
Service complaints appear in 1,253 of 18,020 Los Angeles hotel reviews (7%); the excerpt below gives an example to investigate.
nobody even warns you about changing towels At the price of the night it is frankly average When I went to the reception the person did not seem interested in the problems I asked to see the manager I wait…
Excerpt from a Tripadvisor review.
Check your own recent Los Angeles hotel reviews for similar service concerns. If the quoted experience fits your property, post towel-change instructions in rooms and give reception a manager escalation route for unresolved housekeeping requests.
Example owner reply to adapt: I’m sorry the towel policy was unclear and reception did not engage with your concerns at our Los Angeles hotel; please share when you requested towels and asked to speak with a manager.
- Room — Combined
- 11%
-
- Noise — Combined
- 7%
-
- Service — Combined
- 7%
-
- Value — Combined
- 5%
-
Bars scaled 0–100%; rounded shares in labels.
What to preserve
Service receives praise in 45% (8,099/18,020) of Los Angeles hotel reviews; if your own guests describe the same strength, have the floor lead retain the greetings and follow-through that guests praise at your Los Angeles hotel.
Room receives praise in 37% (6,605/18,020) of Los Angeles hotel reviews; if your own guests describe the same strength, have housekeeping retain the room features and preparation guests praise at your Los Angeles hotel.
Cleanliness receives praise in 27% (4,863/18,020) of Los Angeles hotel reviews; if your own guests describe the same strength, keep the cleaning checks linked to the surfaces and linen guests praise at your Los Angeles hotel.
Start with one Los Angeles hotel check
Use the 2,001 room complaints in Los Angeles hotel reviews to choose which of your own comments to read first, then assign the relevant check above to a shift lead and review what they find after service.
Frequently asked questions
1 What is the top complaint in Los Angeles hotel reviews?
Room is the top complaint in 18,020 Los Angeles hotel reviews (11%), ahead of noise and service.
2 How many reviews and listings are in the Los Angeles hotel sample?
The sample of Los Angeles hotels contains 18,020 analyzed reviews from 193 platform listings, with each review carrying equal weight.
3 Which years do the Los Angeles hotel reviews cover?
The Los Angeles hotel reviews span 2012–2026, giving owners a view across the full collection period.
4 What average ratings do the Los Angeles hotel reviews report?
For Los Angeles hotels, Google Maps averages 3.73 stars and Tripadvisor averages 4.17 stars among the analyzed reviews.
5 What should a Los Angeles hotel owner check first?
Check your own recent Los Angeles hotel reviews for similar room concerns. If the quoted experience fits your property, have maintenance test the cold tap in room 341 and log bathroom defects before housekeeping releases the room.
Methodology and limitations
Data preparation: Reviato Insights team.
The combined sample covers reviews dated 2012–2026. Each platform’s coverage is listed below; the sample is not restricted to a shared time window. Years summarize coverage, not complete calendar years. Exact dates are in the source CSVs. The data-as-of label identifies when the snapshot was prepared, not when the reviews were written.
Each analyzed review record has equal weight: combined shares divide the sum of topic counts by the sum of analyzed reviews. Platforms and businesses with more reviews contribute more. Missing topic measurements are not treated as zero. Topics overlap, so their percentages must not be added. Displayed shares are rounded to whole percentages; rankings and CSVs retain greater precision.
The sample contains 193 platform listing records, not a verified count of unique businesses. Listings have not been matched across platforms, and possible cross-posted reviews have not been deduplicated. This analysis describes review records, not the average business or all customers. The platforms cover different periods; differences cannot isolate platform effects.
Google Maps: 5,336 analyzed reviews from 71 listing records, with review dates in 2012–2026; 7,671 stored reviews.
Average rating: 3.73 stars, arithmetic mean of ratings on the text-eligible analyzed reviews; blank-text reviews excluded (5,336 rated review records).
Excluded: 2,335 reviews with blank text. Text eligibility can change the rating and sentiment mix; these results do not describe excluded star-only reviews.
Tripadvisor: 12,684 analyzed reviews from 122 listing records, with review dates in 2016–2026; 12,684 stored reviews.
Average rating: 4.17 stars, arithmetic mean of ratings on the text-eligible analyzed reviews; blank-text reviews excluded (12,684 rated review records).
Topic counts come from automated classification that has not been validated. They describe this historical review sample, not confirmed problem rates, a diagnosis or current conditions. Quoted excerpts were checked for topic relevance; no measured classification precision is available.
Geography and category assignments have not been independently validated.