Boston hotels on Google Maps and TripAdvisor

Boston Hotels snapshot: 188 analyzed locations, 366,146 published reviews, and a reported average rating of 4.25.

Boston hotel review snapshot

This Boston snapshot places a reported average rating of 4.25 alongside 188 analyzed hotel locations and 366,146 published reviews. It offers a bounded view of one locality in Massachusetts and gives operators context for the topic-level comments that follow. The snapshot does not imply that the results represent every hotel or guest experience across the wider geography.

Evidence:

• Snapshot: analyzed locations: 188; published reviews: 366,146; reported average rating: 4.25; localities count: 1

Room layout and bathroom clearance

One guest describes a very small room and focuses specifically on the narrow clearance between the toilet and shower. The comment makes the bathroom arrangement—not merely the room’s overall size—the concrete source of concern in this account, while offering no detail about other rooms or configurations at the property.

Evidence:

• Room: percentage: 17.23%; reported praise percentage (denominator not supplied): 57.66%; sample reviews analyzed: 15,712
• Illustrative room comment: The room was very small, the clearance between toilet and shower in the bathroom was barely inches.

Friendly staff within a broader critique

The service-specific detail in this account is direct: the guest describes the staff as exceptionally friendly. Their broader criticism concerns the hotel and its place within a brand portfolio, but the comment does not connect that dissatisfaction to any particular staff interaction, service failure, or employee behavior.

Evidence:

• Service: percentage: 12.3%; reported praise percentage (denominator not supplied): 57.89%; sample reviews analyzed: 15,712
• Illustrative service comment: The staff is super friendly, but this is the worst hotel I think in their portfolio, I stay in a lot of Hyatts and I can’t believe this is one of their signature hotels in a great city.

The route between street and lobby

This guest’s location-related concern centers on how the hotel connects the street entrance with the lobby. They describe taking an elevator up to reach the lobby and another elevator down to return to street level. The account frames that circulation path as part of the property design criticism rather than commenting on the surrounding neighborhood.

Evidence:

• Location: percentage: 7.23%; reported praise percentage (denominator not supplied): 49.89%; sample reviews analyzed: 15,712
• Illustrative location comment: What a dump this hotel has to be the worst hotel in the Hyatt portfolio horrible design you enter from the street and have to take an elevator to get to the lobby and then an elevator back down to the street.