Google Maps
Complaint signal is 7.8%.
Praise signal is 23.8%.
Baseline signal is 6.4%.
Delta vs baseline is 1.4 points.
Topic
What hotel reviews say about cleanliness in New York, United States
Cleanliness appears in 6.8% of analyzed complaint excerpts in this market.
Google Maps is above the baseline by 1.4 percentage points.
- Confidence
- 44,696
- Reviews analyzed
- Last update
- September 16, 2026
- 2 platforms in the sample
At a glance
Share of complaint snippets where this topic appears by platform.
This metric tracks topic presence in complaint snippets, not positive versus negative sentiment split.
Balance is praise minus complaint for this topic on the same platform.
Google Maps
Signal balance: +16.1pp
Complaint signal
7.8%
Praise signal
23.8%
Tripadvisor
Signal balance: +22.3pp
Complaint signal
5.8%
Praise signal
28.1%
How this market compares
Compare this subdivision with country-level Hotels patterns.
Largest gap:
Google Maps is above baseline by 1.4 points.
Google Maps
Country baseline
6.4%
Tripadvisor
Country baseline
6.8%
Platform-by-platform signal
Compare complaint and praise mentions by source, including the available baseline.
Tripadvisor
Complaint signal is 5.8%.
Praise signal is 28.1%.
Baseline signal is 6.8%.
Delta vs baseline is -1.0 points.
Largest difference from baseline
This is the largest measured difference between the current market and its available baseline.
Google Maps
1.4pp aboveCurrent signal is above baseline by 1.4 points (current 7.8%, baseline 6.4%).
Tripadvisor
1.0pp belowCurrent signal is below baseline by 1.0 points (current 5.8%, baseline 6.8%).
What reviewers keep mentioning
These themes appear most often in the analyzed excerpts for this market.
Google Maps
Top complaints
The room was not clean.
Google Maps
Top complaints
A very big warning against the Da Vinci Hotel, which will be quite difficult to find as their quite dirty old front is somewhat hidden in the quite dirty street they're located in, and doesn’t reflect their prices.
Google Maps
Top complaints
As the hotel has a restaurant in the basement and is old and unmaintained, the pests come up to the rooms and there was a quite large cockroach in my room.
Google Maps
Top praises
Clean rooms.
Google Maps
Top praises
Clean.
Google Maps
Top praises
Very clean.
Tripadvisor
Top complaints
Dirty
Tripadvisor
Top complaints
Dirty.
Tripadvisor
Top praises
Very clean.
Tripadvisor
Top praises
Clean.
Tripadvisor
Top praises
The room was clean.
Representative review quotes
These excerpts show the review language behind the measured signal.
Google Maps
Complaint quote
Unfortunately, it seems like this hotel does not guarantee the cleaning of rooms.
Review rating: 1.0
Google Maps
Praise quote
It seems like during the daytime one is reserved exclusively for usage of cleaning staff (and they should be appreciated, so this isn’t a knock against them), which means there was only one running elevator - at least when I was there one week ago.
Review rating: 4.0
Tripadvisor
Praise quote
Lastly, we saw one of the ladies who cleans the rooms in our hallway as we were leaving and she saw the “no cleaning/do not disturb” sign on our door knob and so she asked us if we would at least like some fresh towels, which I thought was so nice.
Review rating: 4.0
What the signal means
Coverage
543 insight listings mention Cleanliness in this scope.
Signal strength
Complaint signal is 6.8% across available platforms.
Praise signal is 26.0% across available platforms.
Next step
Pick one issue worth checking, then use recent reviews to see whether the pattern is still present.
Compare New York, United States with the national Hotels pattern to see what stands out locally.
Use the Cleanliness signal to decide where to look, then check it against recent feedback from your own Hotels.
Evidence behind this topic
- Cleanliness groups review language such as clean, cleanliness, dirty, hygiene, pests, and sanitary, so the signal stays tied to concrete guest wording rather than a generic score.
- New York, United States, Hotels uses 44696 analyzed reviews across 2 platforms, 8 locality records, and 543 supporting insight listings for Cleanliness.
- Google Maps has the strongest complaint signal for Cleanliness at 7.8%, compared with a measured average of 6.8% across platforms.
- Tripadvisor has the strongest praise signal for Cleanliness at 28.1%, compared with a measured average of 26.0% across platforms.
How reliable is this signal?
Check how much evidence is available and when it was last updated before relying on the finding.
Reviews analyzed
44,696
Collected reviews: 2,202,152 · Analysis coverage: 2.0%
Platforms covered
2
Last update
September 15, 2026
Reports behind this finding
Open the source reports behind this topic to check the platform metrics and surrounding analysis.
Google Maps
HotelsWhat Google Maps reviews show about wifi at New York hotels
Wifi appears in the Google Maps review sample for New York hotels. For operators, the useful question is whether recent reviews for their own business show the same pattern; the market sample cannot diagnose one venue or explain a cause.
New York · July 31, 2026
Read Full Insight
Tripadvisor
HotelsWhat Tripadvisor reviews show about wait time at New York hotels
Wait time appears in the Tripadvisor review sample for New York hotels. For operators, the useful question is whether recent reviews for their own business show the same pattern; the market sample cannot diagnose one venue or explain a cause.
New York · July 31, 2026
Read Full Insight
Keep exploring
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Compare another market
This page covers Hotels in New York, United States. Compare it with the country view to see whether the difference is regional.
Other themes in this market
Compare other themes in New York, United States, Hotels to see whether this finding stands alone or belongs to a wider pattern.
Where to go next
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