Value review insights for New York, United States, Hotels

$200 dollars a night cheaper than anywhere else.. Obviously very small rooms and basic toilets and showers but you get what you pay for .. The staff were very nice people 👍 Location is excellent.. Lots of bad reviews on here but I think some people are yljustbstuck up their own backsides these day 😂 Check me out on Instagram @roaminrob 🔥

$300 cleaning fee that was absolutely not transparent at the time of booking. You might as well book an AirBnB, at least those ridiculous fees are more upfront than whatever this “hotel” is doing. If you’re going to charge an exorbitant cleaning fee that shouldn’t be something that is snuck into the price summary that you’re only made aware of when you’re checking in.

*CHEAP AS HELL! 1000% - I’m extremely cheap to the core…. But that’s just me, !!! if *you* value comfort and ambiance , then THIS PLACE will most likely NOT be suitable for you or your standards, and I say that with respect for the establishment……. I would avoid this option if you are traveling with women or children,…. NO OFFENSE/Just my honest opinion *To the solo man traveler : 1. Amazing location for the *Bottom Dollar rate* the price is unbeatable! Smack dab in the middle of downtown manhattan 5 stars for the price and 5 stars for the location!!! 2. NOT A HOSTLE. ROOMS ARE PRIVATE bedrooms are small Prison cells with a small cott and a small table and mine had a fan for air flow. **** I say this as I am a SINGLE MAN and American traveler so I •don’t need• anything more. But , Place beats any hostel! (( 5 stars because a small bed-cell is better than a shared room!

- Close to Times Square (1 block up and 1 block across) - Convenience Store/Pizza Store around the corner - elevators are small and very slow (in an "L" Shape) - Guest Laundry down in the basement but not many of the machines were working (coin jams). - They will sell you quarters for the washing machines at Reception - There was one amazing Bus Boy (who ran up the street to get us a taxi) and then there was another one who gave us wrong directions and had us walking for an extra hour! - Use Google Maps! - Beds were comfortable - as were the pillows

- bugs in the shower - mold in the shower - so dusty. would wake up coughing. head hurting. - dirty bed sheets - was on the 10th floor but heavy sewer smell - dirty towels with stains and hair on them - shower gross - wallpaper peeling - paint bubbles - painted over mold - heater & ac doesn’t even work. thermostat broken. - sink slow draining - honestly might have bed bugs - room wasn’t properly cleaned there was hair in the shower, & on sink & floor at check in. sticky dirty floor. - hvac torn out - outlets didn’t work was very lose didn’t charge my phone it was stuck on same percentage - room phone wasn’t working - bed is absolutely horrible mattress woke up back & neck hurting. flat ahh pillows - front desk agent doesn’t answer phone - rude front desk receptionists expedia wouldn’t give me a full refund for my whole stay. wouldn’t relocate me to a different hotel. on website when i booked online, at check out, it said “$229 to pay at property” when i got on property, i was instead charged “$250”. front desk lady was very unclear if it was just a HOLD or an actual CHARGE CHARGE. she kept mixing the words up “incidental hold will go back, it will be a charge”…. what does that mean?? i asked her what that meant she repeated the same thing back. i suggest if you plan on staying here, ask for a paper receipt when you guys check out & looking at bank statements. expedia advertised this hotel to be above 5 star rating. it’s actually a 3, but should be a 2 star hotel. we checked in on january 16, 2026. paid $50 for an early check in, we got in the room 1018. put our suitcases in the room & left right away. (our first mistake. we should have checked everything but we were in a rush to my doctors appointment, flight & plane was delayed pushing schedule back). when we got back to our hotel around 7pm. that’s when we really inspected the room. the floors had dust, dirt & hair on the floor. it was sticky. our socks becomes white. theres a hole in the wall with a pipe by the hvac like something got ripped off. mildew in the shower. black mold on the ceiling and in the shower. hair in the sink & on bathroom floor. hand prints on the “shower door” (its just a half glass. there is no shower door). black bugs in the bathroom. & NONE of the outlets work. all outlets were lose. if u plug ur phone in, it will STAY in the same percentage. it doesn’t charge it at all. i went to the desk & it was a middle age lady working night of 1/16. i asked if we could move rooms & before i could say why, she was very short and cut me off and said no just see the desk tomrorow morning. she didn’t ask what was wrong, what was going on. she was just very adamant of me to deal with the morning shift. i couldn’t even show or tell her pictures of what happened she kept dismissing me. i told her i had a procedure at 8am. she kept saying no just come to the desk tomorrow before 8am. they will move ur room. come tomorrow. i then asked her for towels cause the one in the room is dirty. there’s dirt and brown stain marks on them. she said she will have them brought up. i went to my room & contacted expedia trying to relocate hotels or do something, they said they couldn’t get a hold of the front desk. hotel wouldn’t answer the phone. they couldn’t relocate me or give me a full refund. i would have to stay in this miserable hotel even after i told expedia im getting itchy, rashes, & coughing from the mildew/mold smell. they told me since they can’t get a hold of the front desk, they can’t move my hotel or give me a full refund. which is weird cause i pre-paid with expedia 3rd party, not sure why they need approval from the hotel. they said hotel collected my payment? either way, horrible experience i should be compensated & refunded. around 11pm i finally was done chatting with expedia agent cause they were unhelpful & we were already tired, jet lagged & very uncomfortable & grossed out by the hotel, we went to bed & still no towels came up to the room like the front desk lady promised. the room phones don’t work either, so in case of emergency you can call the front desk. the front desk can’t call u. & if u try calling the hotel on ur own phone, ur also out of luck cause they won’t answer!. expedia & i tried to contact hotel with number online & the hotel didn’t answer. idk if it’s just the lady who was working, she doesn’t wanna answer phones but expedia agent & i were calling 3 times and no answer. beds are horrible. pillows flat as can be. mattress literally sinks you in like a V. woke up neck & back sore. so the following morning, i go to the desk. the older guy rude as can be at the front desk the next morning. wouldn’t allow me to speak. didn’t even ask what the problem was or what was going on in the room. was just very short and rude. no apologies. he said “well what do u want what is ur room number.” & i said “i was told by the front desk last night to come here to move rooms in the morning”. he told me i couldn’t move rooms and that he wont have anything until 10-12pm or “whenever the housekeeper gets here” i told him i had a procedure at 8am i don’t know when ill be back. he kept repeating “im telling u, go in ur room and relax and just stay there and come back later” what kind of hospitality? everyone needs training. first of all, there is no relaxing in the room. there’s bugs crawling everywhere. back aching from flat pillows and a horrible mattress. & to “relax”? my phone couldn’t even charge last night! our whole body is covered in bug bites & rashes!!! we’re all congested from inhaling the mildew/mold. he said “no just go in ur room and stay in there until 10am” he clearly didn’t listen before when i told him i had a procedure at 8am. i asked for a manager & he said “oh we don’t know if we have a manager maybe after 9am? if they even come. if they even stick to their own schedule”. great. next day asked front desk for bandaids was bleeding very badly. the 2 lady’s at the front desk looked up. the older lady from check in looked right back down, said “no. we don’t have any. waiting for come in.” both wouldn’t even give eye contact after that. asked where i could get some nearest to the hotel since i was bleeding. both still cold & rude as hell, shrugged their shoulders and wouldn’t pertain eye contact. what kind of establishment doesn’t have a first aid kit? just looking at the screen. the 2 same ladies from morning of check in & first day at night. ran into other guests in the elevator who came to the same conclusion as us. front desk is all rude. rooms are horrible. the only friendly & kind workers are housekeeping. shout out to the very kind & nice chinese housekeeper with short hair on our 10th floor. she saw me limping out the elevator & she gave me bandaids from her cart. i would never recommend this hotel to even my enemy, expedia is also awful for not refunding this stay for me. even when i’ve emailed pictures and videos to them. the hotel is even worse from management, to owners, & to the workers. traveled all my life & stayed at all variations of hotels/motels, this by far is the worse out of 20 years of traveling. bathroom vent doesn’t even work. so there’s no circulation at all. good luck showering in hot water in the winter time, you’ll come out and see all the steam + nasty dust particles flying around. the front desk agents does not have a care for the guests & room issues going on in their property. that just makes you wonder if it’s cause they’re use to it at their own home too that’s why it doesn’t bother/affect them at work 🤷‍♀️ any decent humane PERSON should have empathy for others. the front desk workers do not for their guests staying at their hotel. we’ve run into other guests in the elevator, they’ve said the front desk workers talk shii about other guests in the lobby & how many other wrong things in this MOTEL & they overheard a conversation between 2 guests. the old front desk lady didn’t charge a guy the late check out fee he was able to check out at 2:30pm but charge these 2 young girls for an early check in at the same time around 2:30pm… so unless you’re cracking or doing favors for the old middle age ladies at the front desk, maybe you’ll get good rooms & deals? 🤷‍♀️. there was multiple occasions the staff would just publicly and loudly talk about customers after they leave the desk & get on the elevator or walk out the door. which me and other guests have witness & heard. motel was it’s so congested, stuffy, musty & dusty. had to buy vitamins & medicine from cvs cause of how NASTY the motel had our party feeling. we also did a bundle package that we paid round trip for airport shuttle from airport to hotel & hotel to airport. our first driver Andy, WONDERFUL. he ended up helping us a lot throughout our trip in regards to directions & tourist spots. Expedia used the company elife limo whom picked us up & dropped us off. Andy is a wonderful worker & he went above & beyond. However, on our last night on our trip, we haven’t yet received a text or email or call or confirmation of who will be taking us to the airport. (andy was good with communications & texted us 2 days before we flew into new york). so throughout our busy last night trying to cramp everything in & pack, i was walking the streets of new york on the phone with elife customer service trying to get info on the driver picking us up to the airport. we couldn’t get a hold of anyone, we requested for andy to pick us up again if he could be the same driver (it was possible). since i already paid for the round trip shuttle service, we were going to go thru the company to have andy be our driver again & we were actively speaking to andy & he was telling us he was available & he would love to take us to airport. customer service said they had to get approval from driver first for their availability. 1 hour later, customer service calls back & said they couldn’t accommodate the request since andy wasn’t available.. mind u, andy & i are on the phone, andy didn’t recieve any calls or texts. the agent was just lying. fast forward we finally get assigned a driver at 2am.. our flight changed to 12pm. i already had notes prior that i wanted a 9:30am pick up…. AT 9AM, the driver cancelled and we got assigned a new driver. new driver tells me he will be here at 10am. our flight leaves at 12pm. from times square to la guardia, traffic & we had 2 luggages to check in. we called customer service & they told us “i can’t get a hold of the driver but he is on the way 9:30 he will be there”…. i took matters to my own hands did the agents job for them, found the drivers contact number, called him & we spoke. got the drivers contact info, he is stuck in traffic & said he wouldn’t get here until after 10am. THIS ALL COULD’VE BEEN AVOIDED IN THE BEGINNING. Our flight changed from 12pm to 11:45am. to a different gate too. the driver finally shows up at 10am. & there’s traffic on the road. we did not get to the airport until 10:40am & we almost missed our flight. it’s not the drivers fault either. he was the most kind & sweetest, and he was trying to get us to the airport quickly so we don’t miss our flight. honestly, horrible of elfie company. cancelling 30 mins before our shuttle & giving us a driver last minute at 9:15am. Juan & Andy is good workers and shuttle service. Juan understood & could tell i was panicking and stressed he even kept in contact when he was heading to hotel, he even sent his live location. NEVER book from expedia & NEVER book with elife limo, i always heard bad things about 3rd parties & i wanted to give the benefit of the doubt & try it. Yeah, never again. & on expedia at check out (i have a screenshot) it said im only paying $229 at hotel (tax included) when we checked out. we ended up paying $300… & a $1 charge to the highgate foundation. i understand sales tax & tourism tax but paying $1 per night to a flipping hotel company? & also false advertisement about pricing? freaking ridiculous & actually illegal for not knowing the facts for pricing. i wasn’t the only one complaining, in the morning there was 2 other guests talking to the 2 front desk ladies about the charges. & the front desk was just rude and said there was no way for them to take them off.. seriously? i know there is a service recovery or comp button adjustment on the hotels systems. I want my refund from elfie limo, gallivant motel, & expedia. but most ESPECIALLY from expedia. WE PAID YOU EXPEDIA! DIRECTLY YOU! YOUR “BUNDLE” DEAL! YOU HAVE THE AUTHORITY TO GIVE THE REFUND. & HIGH GATE, i would like for you to have the hotel compensate resort fees cause those are RIDICULOUS for the quality of ur hotel rooms. biohazard. osha should most certainly be notified, & health department. the amount of mildew/mold smell & DUST in the rooms are ridiculous. when we were leaving & walked down the hallway, the housekeeper had the too next to us door opened to clean. their room was the same with the HVAC system. crackhead motel just lets anyone stay. gave a room to a drug addict homeless. he ended up hopping in the elevator with us & a mother & daughter. he was looking at us and touching his junk. he was tweaking from whatever drug he took. for sure reporting this to better business bureau.

.. or how to destroy your brand in your customers eyes in three days. Yes, this is going to be a damning review and no, I get no pleasure in writing this. Just a heads-up to others before you part with your hard earned dollars. In the interest of balance lets start with the good points (this won't take long). The check-in procedure was very good. Our room wasn't quite ready No problem this was down to us as it was only 2p.m. So we went for coffee in the hotels coffee shop, where the staff were always friendly and courteous no matter how busy they were. They gave excellent service all the time we were there. The hotel staff apart from a lady in the bar and breakfast room were pretty awful. Sadly, good service here is the exception rather than the rule. The room was adequate, bit tired, not helped by a chip on the basin and the state of the wall plugs. Small things, but an easy fix and first impressions and so on. The main problem appears to be a distinct lack in staff training. Where the smallest request or question is met with either a terse reply, intolerance or just plain rudeness. One occasion a security man handed me a key to a restroom without looking up or a word. A chambermaid asked to make up out room was clearly angry chucking things around in our bathroom that my wife went to see if she was alright. I tried to book a late checkout and was told to come to the desk on the morning which I duly did only to be told I was still too early and would have to do it the following day. No big deal you say, but if you have mobility issues you can do without the hassle. Besides, I thought they would appreciate the notice. By far the worst was final day breakfast with an hour to go there was no food. I politely asked a member of staff and was met by "I'm Waiting," Curt at best. So, all I had was the most expensive bowl of Cheerios. Finally after requesting a porter to bring our luggage down, I got a phonecall (at least they called) telling me they are very busy and will be at least 15 minutes. This didn't work for us so somehow I got the four cases downstairs into the lobby. I couldn't wait to get out of this place. I know hotels hate it when they get a bad review and want you to talk to them there and then to avoid this But there is so much wrong with this place it is hard to know where to start. Too many guests not enough staff (and even fewer good ones) I was going to email the GM but thought it would be better to write a review so all can see it. The lobby which was always difficult to negotiate because of the amount of people was ironically beautifully decorated for Halloween. But unless you like dealing with staff who have the grace and understanding of the meanest linebacker you have ever seen. So many places to stay in NYC. I would give the Rui Plaza a miss. Unless you want the ,"Fawlty Towers" experience.

Great location, breakfast was not breakfast. They call this a grab and go which is not great value for money. Consisted of water/juice or an instant coffee and a pastry. Elevators were a nightmare. Only one was working and looking at the reviews it does not seem like this will ever be fixed. Sometimes took 20 mins to go up or down. Room was well kept and clean. Cleaning staff were amazing. The room was a bit hot on occasions when on the lowest temperature setting. No fridge or tea/coffee amenities in the room (unless you ask) Nice hotel but let down by the elevators, breakfast and a few things you would expect at this rate. Will stay elsewhere on next visit

Review rating: 3.0

Inexpensive (by Manhattan standers) and nice A very good but basic Hotel situated not far from penn station. The lobby is small so it only allows for meeting a small group. The rooms are clean but we had to ask for a refrigerator and for the safe to be fixed. The hotel does give services like breakfast. But all this is rolled up in the price so what we paid for we got. All in all we got what we paid for and we are happy with what we got.

Review rating: 3.0

$200 dollars a night cheaper than anywhere else.. Obviously very small rooms and basic toilets and showers but you get what you pay for .. The staff were very nice people 👍 Location is excellent.. Lots of bad reviews on here but I think some people are yljustbstuck up their own backsides these day 😂 Check me out on Instagram @roaminrob 🔥

Signal: 0.0%

$300 cleaning fee that was absolutely not transparent at the time of booking. You might as well book an AirBnB, at least those ridiculous fees are more upfront than whatever this “hotel” is doing. If you’re going to charge an exorbitant cleaning fee that shouldn’t be something that is snuck into the price summary that you’re only made aware of when you’re checking in.

Signal: 0.0%

*CHEAP AS HELL! 1000% - I’m extremely cheap to the core…. But that’s just me, !!! if *you* value comfort and ambiance , then THIS PLACE will most likely NOT be suitable for you or your standards, and I say that with respect for the establishment……. I would avoid this option if you are traveling with women or children,…. NO OFFENSE/Just my honest opinion *To the solo man traveler : 1. Amazing location for the *Bottom Dollar rate* the price is unbeatable! Smack dab in the middle of downtown manhattan 5 stars for the price and 5 stars for the location!!! 2. NOT A HOSTLE. ROOMS ARE PRIVATE bedrooms are small Prison cells with a small cott and a small table and mine had a fan for air flow. **** I say this as I am a SINGLE MAN and American traveler so I •don’t need• anything more. But , Place beats any hostel! (( 5 stars because a small bed-cell is better than a shared room!

Signal: 0.0%

- Close to Times Square (1 block up and 1 block across) - Convenience Store/Pizza Store around the corner - elevators are small and very slow (in an "L" Shape) - Guest Laundry down in the basement but not many of the machines were working (coin jams). - They will sell you quarters for the washing machines at Reception - There was one amazing Bus Boy (who ran up the street to get us a taxi) and then there was another one who gave us wrong directions and had us walking for an extra hour! - Use Google Maps! - Beds were comfortable - as were the pillows

Signal: 0.0%