Service review insights for United States, Restaurants

Tripadvisor

Complaint signal is 10.6%.

Praise signal is 54.1%.

Baseline signal is 9.3%.

Delta vs baseline is 1.3 points.

Google Maps

Complaint signal is 7.3%.

Praise signal is 33.8%.

Baseline signal is 6.7%.

Delta vs baseline is 0.6 points.

Google Maps

Top complaints

• Bad service (0.0%)
• Dishonestly lists it's menu prices by adding a resteruant set fee to the price. If they were honest they advertise the true price. (0.0%)
• Terrible service (0.0%)

Top praises

• Great food and service (0.0%)
• Great service (0.0%)
• Great food and service! (0.0%)

Tripadvisor

Top complaints

• !!TOURIST TRAP!! Over priced food not locally caught, frozen seafood, small portions and to top it off horrible service. (0.0%)
• "Are we at Per Se or are we at Applebee's?" This was the question on our minds as we ate dinner. Buyer beware - do not come to Per Se if you are expecting a refined and elegant dining experience. Per Se has no expected standards of attire and behavior being enforced confirmed by its own maitre d Alex Pimentel. This failure of the purported three Michelin star institution greatly reduced the quality and enjoyment of our experience and was far below what we have experienced in the past at Per Se or other three Michelin star restaurants. One table in our direct view had two very old men with two teenaged-looking girls. One girl was wearing sweatpants, a crop top, and flip flops. The other girl was wearing a sweatshirt and sneakers. One of the old men had a little black puppy with him and Per Se allowed the puppy to run around the floor of the dining room throughout the dinner. Another table next to us was obnoxiously loud throughout the evening, taking over the space and taking away from everyone else's enjoyment. It was clear from the circus around us that Per Se has no standards for guest attire or behavior and does not care about guest experience at all. When I wrote to the restaurant after our dinner to share our feedback, the maitre d Alex Pimentel asked me to call him to talk. After playing phone tag a couple times, we were finally able to connect. Alex began the phone conversation by flippantly stating "I understand you had a problem with some guests who weren't dressed as nicely as you would have liked?" Wow. This is the guy they put in charge of guest relations? What a great attitude for the job. Alex ended up wasting 20 minutes of my time by making up excuses for every single aspect of our underwhelming dining experience. According to Alex: 1) Per Se does not have a dress code for women, only for men. Women can apparently dine in a string bikini and flip flops. Alex says: "Per Se gets people from all walks of life and unfortunately we really only enforce a dress code for men." 2) Alex said the old men were hotel guests and that they were dining with their "nieces or daughters." I told him that we could not care less where the old men were lodging or the nature of their relationship with the teenaged girls, but that the young women should at the very least not be wearing sweatpants, crop tops, flip flops, sweatshirts, and sneakers. Alex once again reiterated that there is no dress code for women. 3) Alex could not come up with an excuse for the puppy running around. 4) Alex said that if we were disappointed at any point in the evening with our experience, the burden was on us to try to create the experience we want. Alex said we should have complained about the other guests (all seated within earshot) and we may have been reseated space permitting. So a three Michelin star restaurant is putting the onus on its guests to create a fine dining experience. Why would it be on guests to make sure Per Se enforces basic standards of attire and behavior of other guests? When Per Se allows a circus in its dining room, Per Se is not going after a three Michelin star experience. When the maitre d tells guests that it is actually their burden and responsibility to create a pleasant and enjoyable experience, there is something terribly wrong with the training and culture at Per Se. 5) Food: lobster was extremely chewy like bubblegum. The chicken was bland and a bit rubbery. Loved the crispy skin on the bass. Lamb was just lamb, but on the tougher side. The wagyu was unremarkable. Black truffle pasta was delicious with a generous shaving of truffles. 6) Service: star is for Maris who was fantastic and we appreciated her excellent service and professionalism. Maris seemed to be the only one we encountered at Per Se who was aware that the restaurant is supposed to provide a three Michelin star experience. The wine pairing was $350 and the sommelier was perfunctory and inattentive. Alex concluded our phone conversation with an underwhelming, "well in the future please reach out to me to coordinate your next visit to Per Se." He didn't even offer a genuine apology without excuses or any gesture of good will from the restaurant. Will we be coming back to Per Se after this experience and Alex's response to our feedback? As Randy Jackson once eloquently stated, "Yeah that's gonna be a no from me, dawg." (0.0%)
• "Great once we got our table. One tip - if you’re asking people to wait for their table don’t stick them in a corridor where they’re in the way and can’t get a drink. It’s not the fault of paying customers that they’re on time but you’re not!" (0.0%)

Top praises

• Great food, wine and service! (0.0%)
• The steak and the service were first class, as you might expect, but (and I'm sorry for the levels of pretentiousness on this one) the octopus starter was overcooked and rubbery. Didn't detract from a fantastic meal, it was just disappointing when you don't see it on menu's too often. Great views of the city and would recommend. (0.0%)
• We stopped for lunch in Las Vegas while on a shopping trip for nursing shoes. We went to another DDD to expand our horizons. The place was busy. We were immediately seated. They brought chips, salsa, and beans. The salsa very good, the beans...yoo-hoo. The lunch menu is affordable and has many selections. Howard and Dawn had Beef Colorado. I ordered the Chili Verde. I tried the chili Colorado it was very tasty. My Chili Verde was the best I have had to date. The flavors were subtle and there was a lime hint that made this Chili Verde one of the best I have experienced. There were two women making fresh tortillas. I would advise you to try this place for yourself. You will thank me later. (0.0%)

Google Maps · Complaint quote

"The food shrunk (1/2 tostones for sliders?!) and so did the service."

Review rating: 4.0

Google Maps · Praise quote

"Cafe La Trova delivers an exceptional dining experience, thanks in no small part to the outstanding service provided by their team. Amanda, our server, further elevated the experience with her friendly demeanor and impeccable service. She created a warm and inviting atmosphere that truly enhances the overall enjoyment of the meal. Highly recommended for anyone seeking top-notch hospitality and delicious cuisine."

Review rating: 5.0

Tripadvisor · Complaint quote

"My wife and I were able to visit Hell's Kitchen in March 2026 and we were horribly disappointed in the experience. I cannot recommend this restaurant at this time. Some points that we took note of include - The entire staff were VERY friendly and welcoming. They alone brought this up to a 2-star review. - We experienced an awful practice that we have yet to see anywhere else. When asked if we wanted sparkling or flat water, we said flat. Turns out you still pay for that too. Never did we need to choose the third option of tap water before. Mix in the Vegas heat and we paid $20 for water - We wanted to try all the popular options. Lobster risotto, beef wellington and sticky toffee pudding. We got all this in just 30 minutes! While I am confident that there is likely some parts of this going at all times, our wellingtons were warm at best and likely sat for a few minutes until the next people ordered them. That said, we also got our mains before we could even finish the risotto that we split! Pretty crazy when you never asked for that experience (Every restaurant that has done this will ask if they can bring out all items as they are ready) - The sticky toffee pudding was pretty good though. Would recommend that again as a very good hot/cold option. In an era where Vegas wants to make money on every corner, there wasn't even an enjoyment to this experience. The rushed feeling of everything left us feeling quite disappointed. Add in the other items listed above and Hell's Kitchen does not warrant your fine dining dollars."

Review rating: 2.0

Tripadvisor · Praise quote

"We sat upstairs, which we preferred as it’s quieter. Daniel, or server, was warm, engaging, helpful and efficient. The food quality was excellent. This visit exceeded our expectations."

Review rating: 5.0

"Bad service"

Signal: 0.0%

"Dishonestly lists it's menu prices by adding a resteruant set fee to the price. If they were honest they advertise the true price."

Signal: 0.0%

"Terrible service"

Signal: 0.0%

"Great food and service"

Signal: 0.0%

"Great service"

Signal: 0.0%

"Great food and service!"

Signal: 0.0%

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