Service review insights for United States, Restaurants

Bad service

Dishonestly lists it's menu prices by adding a resteruant set fee to the price. If they were honest they advertise the true price.

Terrible service

Like others, we have eaten here several times; and have always had a good experience. The restaurant is still the beautiful and modern setting we remember from yrs past. The location is just off the lobby at the Wyndham Grand Hotel, which is convenient for anyone staying at the Wyndham resort. The decor is clean, and inviting; and even has a fresh fish display, and a sushi chef on hand... This visit, we dined on a Saturday night, and was near dead: Maybe 12 people total, counting our 5. The menu is very limited at this time, which is a downer. A few of the better options, that we remember from before, are no longer available. We opted for the fresh snapper, the fillet with potato, and the crab Mac n cheese. Honestly, I can’t remember what the grandkids ordered(crab Mac n cheese, and sliders, maybe?)... Everything was good, with the snapper stealing the show. We also grabbed a spicy tuna roll, which was excellent. Everything here tasted fresh to say the least. Service here has always been excellent. This visit was no different. Our waitress worked hard to keep everything coming to the table on time, and the glasses full. She also helped us make a nice selection on our wine, which we appreciated. Service gets a 5+ this go around. Overall, we love this place. I’ve rated it a 5 in most of my reviews, but this visit, I’m on the fence. Though I have no real complaints, the limited menu is tough to deal with. I miss the actual menu, which offered an array of fresh dishes. And, while I understand the short staff with this covid thing still hanging around, it still makes it frustrating. Either way, I do recommend trying Deep Blu, if you’re staying near Wyndham Grand, or the Wyndham time-shares at Bonnet Creek. Note: If you are staying at the Hilton or Waldorf Astoria at Bonnet Creek; or even the new JW Marriott, it’s a relatively short walk as well. We’ve done it before ourselves... Enjoy

Had a dinner in Delmonicos for New Year's Eve with my wife. I'd heard great things and the food did not disappoint. One of the best steaks I've had. It was expensive, which I expected and was happy to pay. The only thing is that the waiters seemed to be very amateur. They mixed up my dessert and our wine orders, spilled half a glass of champagne all over our table when trying to refill a glass, and routinely yanked away our plates as soon as they thought we had finished (even if we were still chewing!). None of this was a deal breaker but I was a bit peeved when they automatically added 20% service to our bill, given the sup par service we received.

The meal did not live up to my expectations. I had the salmon and my husband had the Mahi Mahi. Fish really overcooked, side dishes too dry. Menu not suitable for intolerances, but allergens are indicated. The choice was limited for my part. (gluten, lactose) Fortunately, the fish and the service saved the day

The food shrunk (1/2 tostones for sliders?!) and so did the service.

Review rating: 4.0

My wife and I were able to visit Hell's Kitchen in March 2026 and we were horribly disappointed in the experience. I cannot recommend this restaurant at this time. Some points that we took note of include - The entire staff were VERY friendly and welcoming. They alone brought this up to a 2-star review. - We experienced an awful practice that we have yet to see anywhere else. When asked if we wanted sparkling or flat water, we said flat. Turns out you still pay for that too. Never did we need to choose the third option of tap water before. Mix in the Vegas heat and we paid $20 for water - We wanted to try all the popular options. Lobster risotto, beef wellington and sticky toffee pudding. We got all this in just 30 minutes! While I am confident that there is likely some parts of this going at all times, our wellingtons were warm at best and likely sat for a few minutes until the next people ordered them. That said, we also got our mains before we could even finish the risotto that we split! Pretty crazy when you never asked for that experience (Every restaurant that has done this will ask if they can bring out all items as they are ready) - The sticky toffee pudding was pretty good though. Would recommend that again as a very good hot/cold option. In an era where Vegas wants to make money on every corner, there wasn't even an enjoyment to this experience. The rushed feeling of everything left us feeling quite disappointed. Add in the other items listed above and Hell's Kitchen does not warrant your fine dining dollars.

Review rating: 2.0

Bad service

Signal: 0.0%

Dishonestly lists it's menu prices by adding a resteruant set fee to the price. If they were honest they advertise the true price.

Signal: 0.0%

Terrible service

Signal: 0.0%