Capture
See the workflow in the product
Build public reputation from real customer feedback while keeping unhappy customers recoverable through private follow-up.
Solutions
Grow public reviews from better private feedback moments
Use private feedback to identify satisfied customers, collect consented context, and guide Google or Tripadvisor sharing without shortcuts.
Build public reputation from real customer feedback while keeping unhappy customers recoverable through private follow-up.
Workflow preview
Grow public reviews from better private feedback moments in Reviato
See the product views that connect guest feedback to the next team action.
What review generation is for
Review generation should not be a shortcut. Reviato uses private feedback to understand the customer first, then offers a public sharing step when appropriate.
What managers can act on
Satisfied customer
Make it easy to share on Google or Tripadvisor.
Unhappy customer
Route the issue to recovery before it becomes a public problem.
Consented customer
Keep the relationship open for follow-up or campaigns.
Need a system handoff?
Start with the trigger
Identify the stay, meal, visit, service, receipt, or checkout event that should request private feedback.
Preserve consent context
Keep contact and consent details attached to private feedback records when customers provide them.
Discuss the handoff
Use the pricing or demo CTA to explain which system should send or receive feedback data.
Frequently asked questions
Grow public reviews from better private feedback moments
Build public reputation from real customer feedback while keeping unhappy customers recoverable through private follow-up.
- Private feedback first
- Google and Tripadvisor sharing
- Recovery for low ratings