Low-Rating Alerts for Customer Feedback
Get email alerts when a guest submits a low rating on your private feedback form (appraisals). Set a threshold, review the submission, then filter, follow up (consent-first), bulk update status, and export for reporting.
Key Highlights
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Email notifications
- When a submission hits your rating threshold, Reviato sends an email notification to your team.
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Threshold control
- Choose the rating threshold that triggers alerts—anything at or below your chosen star rating.
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Consent-first follow-up
- Only follow up using contact details when the guest explicitly consented.
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Bulk status updates
- Mark multiple items as resolved or follow-up in one action when you get a cluster of similar issues.
Why you want private alerts
If you only learn about problems when they show up publicly, you're late.
Low ratings are often fixable when they're fresh—a cleanliness miss you can correct today, a service failure you can diagnose while staff remember it, a value complaint you can validate with recent context.
What you do next
Filter to confirm it's a pattern
Is this a one-off, or repeating? Is it tied to a specific time or known issue? Filter by rating, date range, and keywords.
Decide—follow-up or resolve
If it needs action, mark it follow-up. If it's handled (or not actionable), mark it resolved.
Bulk updates for clusters
If you get a cluster of similar submissions, bulk updates let you change status across multiple items.
Frequently Asked Questions
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Catch issues before they go public
Get email alerts when a guest submits a low rating.