What are low-rating alerts?

Email notifications triggered when someone submits a low star rating on your private feedback form (appraisals).

Are alerts for public reviews (Google or TripAdvisor or Booking) too?

No. This page is only about alerts for appraisals, feedback collected through your own form.

You set a rating threshold. When a submission meets or falls below that threshold, Reviato sends an email notification.

Can we choose the notification channel?

Email only. No SMS, no messaging channels.

It's designed to notify you quickly, but email delivery depends on normal email factors outside the app.

What should we do after we get an alert?

Open the submission, read the text, use filters to see whether it matches a recurring pattern.

How does consent-first follow-up work?

You only follow up using contact details when the guest explicitly consented. If they didn't opt in, contact info is not usable.

Can we track status like "resolved" or "follow-up"?

Yes. Use simple statuses so the team knows what's handled versus what still needs action.

Can we update many submissions at once?

Yes. Bulk updates let you mark multiple items as resolved or follow-up in one action.

Can we export alerted submissions for reporting?

Yes. Export to CSV for reporting, audits, or sharing a weekly summary.

Solutions

Low-Rating Alerts for Customer Feedback

Get email alerts when a guest submits a low rating on your private feedback form (appraisals). Set a threshold, review, then export.

How to use this page

Use this page as a practical reference, then apply the ideas to your own operation and constraints.

Focus on one actionable change at a time and measure outcomes before moving to the next change.

Key Highlights

Email notifications: When a submission hits your rating threshold, Reviato sends an email notification to your team.
Threshold control: Choose the rating threshold that triggers alerts, anything at or below your chosen star rating.
Consent-first follow-up: Only follow up using contact details when the guest explicitly consented.
Bulk status updates: Mark multiple items as resolved or follow-up in one action when you get a cluster of similar issues.

When a low rating arrives

Acknowledge

Read the submission and note the main issue.

Follow up if consented

Use contact details only when the guest opted in.

Mark resolved

Set a status once the issue is handled.

Examples

One-off complaint

Mark resolved after review if no pattern exists.

Repeat service issue

Tag for follow-up and notify the manager.

Location-specific spike

Compare locations to isolate the source.

What it is not

Reviato is not a shared inbox for replying to reviews, a messaging platform, or a listings manager.

What you will see

Alert email

The rating, text, and location from the submission.

Filtered list

The set of low ratings in a time window.

Trend view

Low rating volume over time by location.

Why you want private alerts

If you only learn about problems when they show up publicly, you're late.

Low ratings are often fixable when they're fresh, a cleanliness miss you can correct today, a service failure you can diagnose while staff remember it, a value complaint you can validate with recent context.

What you do next

Filter to confirm it's a pattern

Is this a one-off, or repeating? Is it tied to a specific time or known issue? Filter by rating, date range, and keywords.

Decide, follow-up or resolve

If it needs action, mark it follow-up. If it's handled (or not actionable), mark it resolved.

Bulk updates for clusters

If you get a cluster of similar submissions, bulk updates let you change status across multiple items.

Catch issues before they go public

Get email alerts when a guest submits a low rating.

See Pricing See Sample Insights

✓ 14-day free trial

✓ No charges during trial

✓ Guided setup