Capture
See the workflow in the product
Make bad private feedback operational immediately instead of discovering the problem later in a public review.
Solutions
Alert managers when private feedback needs recovery
Use low-rating private feedback alerts to contact the right manager, follow up with consented customers, and resolve issues before reputation damage grows.
Make bad private feedback operational immediately instead of discovering the problem later in a public review.
Workflow preview
Alert managers when private feedback needs recovery in Reviato
See the product views that connect guest feedback to the next team action.
What low-rating alerts are for
Low-rating alerts turn private feedback into immediate manager action. They are designed for recovery, not for hiding public feedback.
What managers can act on
Who needs attention
Identify the customer and issue when contact details and consent exist.
What happened
Read the private feedback context before calling or emailing.
What changed after follow-up
Track whether the issue was followed up or resolved.
Need a system handoff?
Start with the trigger
Identify the stay, meal, visit, service, receipt, or checkout event that should request private feedback.
Preserve consent context
Keep contact and consent details attached to private feedback records when customers provide them.
Discuss the handoff
Use the pricing or demo CTA to explain which system should send or receive feedback data.
Frequently asked questions
Alert managers when private feedback needs recovery
Make bad private feedback operational immediately instead of discovering the problem later in a public review.
- Manager alerts
- Consented follow-up
- Internal resolution tracking