Redirect customers to external review sites (copy their feedback)
Collect an appraisal first (stars + text), then redirect to Google, TripAdvisor, Booking.com, Airbnb, or Facebook so customers can copy/paste their feedback.
Key Highlights
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Appraisal first
- Customer submits stars + text in Reviato before being redirected to external platforms.
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Copy-ready feedback
- Feedback text is ready to copy/paste. Customer posts manually on the external site.
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Contact with consent
- Optionally collect contact details with consent for follow-up on low ratings.
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Multi-platform support
- Redirect to Google Maps, TripAdvisor, Booking.com, Airbnb, or Facebook per location.
Why collect an appraisal first?
It reduces friction because the customer has already written the feedback, and it can help you identify a reviewer when platforms don't reveal that to operators.
The redirect should be offered in a neutral way—Reviato doesn't claim suppressing negative public reviews.
How it works
Customer submits an appraisal
Customer leaves 1–5 stars and short feedback text. Optionally provides contact details with consent.
Redirect to external site
Customer is redirected to Google, TripAdvisor, or OTA with their feedback text ready to copy.
Low-rating alerts
Low ratings trigger email notifications so you can follow up quickly and track outcomes internally.
Frequently Asked Questions
Related Pages
Review trend tracking that answers "better or worse?"
Interactive charts for rating movement, topic shifts, and sentiment changes over time. Read trends without jumping to bad conclusions, then verify with the reviews behind the line.
Track positive vs negative review sentiment
Classify each review as positive or negative, then track sentiment over time. Spot early dips, compare platforms, and see the reviews behind the shift.
Aspect-based review analysis for teams who need specifics
Turn messy review text into clear buckets like service, cleanliness, and value. See aspect scores and sentiment highlights, then validate with search and track change over time.
Bridge the gap between feedback and public reviews
Collect feedback first, then redirect customers to post where it counts.