Collect
See it in the product
Give the team a way to hear from pet owners after the visit, recover a hard appointment, and see what Google already shows the next client.
Solutions
Catch a hard visit before it becomes the next Google review
Collect private visit feedback from pet owners, alert the team when a rating is low, and read the Google reviews future clients already use.
A hard visit needs a follow-up path: the rating, the comment, and a way to call back when the owner has allowed it.
Product preview
Catch a hard visit before it becomes the next Google review in Reviato
See the product views that connect guest feedback to the next team action.
What veterinary teams use Reviato for
Veterinary teams hear from pet owners in pieces. Google gets the public review. Reception hears the complaint. The clinical record holds the visit. Reviato keeps the private feedback you collect, then reads the public reviews, so the team can see who needs a call-back and which issue keeps coming back.
What veterinary teams can act on
A visit that went badly
Send the rating, comment, and consented contact details to the person who can still recover the client.
A visit that went well
Give a happy pet owner a customer-controlled path to Google when sharing is configured.
A pattern that keeps repeating
Track wait time, communication, cost, and care themes across private feedback and public reviews.
Frequently asked questions
Catch a hard visit before it becomes the next Google review
Give the team a way to hear from pet owners after the visit, recover a hard appointment, and see what Google already shows the next client.
- Post-visit private feedback
- Low-rating recovery
- Google review context