Hotels Hub in Vancouver, Canada

Market scope

Vancouver, British Columbia, Canada

Category focus

Hotels

Platform coverage

2 platforms in current coverage

Google Maps

Top complaints

• Creepy (0.0%)
• Sketchy (0.0%)

Top praises

• Excellent (0.1%)
• Great service (0.1%)

Tripadvisor

Top complaints

• "Absolutely to Avoid" Negative experience from the very start. The young man at reception was rude, unprofessional, and visibly annoyed by the questions I asked to understand the reason for a voucher I had never requested. We arrived when it was 2:00 a.m. in Italy, so it was impossible to contact the travel agency that had booked our stay. We asked if we could pay the voucher, which they claimed was mandatory, the following day so we could clarify with the agency first, given the extremely high cost of almost $500 for 3 days. Our request was denied, and we were not allowed to access the room we had already booked without immediate payment. We were therefore forced to pay on the spot. The voucher imposed by the hotel included breakfast, drinks (even for children), and dinner vouchers. When we pointed out that we would never have dinner there, that we had minor children, and that on the last day we would not even be able to use breakfast because it started at 7:30 a.m. while we had a taxi to the airport at 7:00 a.m., we were told that it was not their problem and that at best they could give us drink vouchers instead. All of this was even more unacceptable considering that on the agency’s voucher it was clearly stated “room only” plus about $100 in taxes, with no mention whatsoever of mandatory packages including meals. Additionally, towels were not changed unless repeatedly requested, and in three days the room was never cleaned. The air conditioning also did not work properly. In my opinion, this is a non-transparent and unacceptable policy that shows little to no care for guests. In many years of traveling, I have never encountered such an unfriendly welcome. There are far better options in the area – I will never return here. (0.0%)
• $100 deposit on old fashioned keys!! Thin walls are thin and the nightclub is loud The staff smoke just past the door so a pleasant walk into the establishment through their smoke One set of towels in our room for 2 Blinds with light coming from all 4 sides in window but no curtains Not recommended! (0.0%)

Top praises

• Just returned from a six night stay at this hotel. From the moment we arrived until we departed, we were simply amazed at the high quality service and environment. We has reserved one of the premium corner rooms but were upgraded to a junior suite at check in. The contemporary, spacious and very comfortable room was a welcome retreat after a day of exploring Vancouver. The room faced the courtyard and was very quiet. Not a single detail is overlooked to make one's stay exceptional. Highly recommended and looking forward to returning. (0.0%)
• "Super nice hotel! Great hotel. Everything was nice. would surely choose it again next time we visit. Great location, great service, friendly staff, helpful staff. Good value for the money. Thank you! (0.0%)

Google Maps · Complaint quote

"You overbooked my room and took no responsibility. I booked a King Suite but was downgraded to a Junior Deluxe and told they were the same. They’re not. When I raised the issue, I was simply told nothing else was available. This was for getting ready on my wedding day, and I was left scrambling at the last minute to find another hotel the day before. The hotel offered zero help; no alternative room and no effort to rebook me elsewhere. For a hotel of this calibre, that level of service is shocking. To make matters worse, when we walked into Junior Deluxe, the space felt outdated and mismatched, and even the corridor leading to the room set a disappointing tone. It was a stark contrast to the photos online, and honestly quite shocking to walk into. Overall, an extremely poor experience with virtually nonexistent customer service. I feel compelled to warn others so they don’t face the same situation I did especially if you plan for a special event. Do NOT count on these guys."

Review rating: 1.0

Google Maps · Praise quote

"The rooms are always so clean and comfortable. The location is perfect; close to Stanley Park and lots of wonderful restaurants and the shopping district. The staff is exceptional, friendly and helpful."

Review rating: 5.0

Tripadvisor · Complaint quote

"Excellent location, but hotel room need update. They are currently updating some floor and noise level during the day was unpleasant. Overall pricey for what we got and expected"

Review rating: 3.0

Tripadvisor · Praise quote

"We arrived in Vancouver after staying in Whistler for a week. I was informed by a friend that North Vancouver was the best place to stay. Seaside Hotel was right in the area. I was a bit lost on how to get inside but when we figured that out it was a complete escape. The people were so friendly and helpful. They were quick at loading up our stuff to our room. Mark spent the extra time explaining the light switches, the taps and all the items the room came with. The cleaning staff the next day were all smiling and welcoming and despite the fact we said we didn’t need the bed made, they were still offering any help needed that they were there. This place is a great location and I would highly recommend"

Review rating: 5.0