What the reviews show
Positive amenities mentions appeared in 25.65 percent of analyzed TripAdvisor reviews and 12.23 percent of analyzed Google Maps reviews. The absolute gap is 13.42 percentage points. These are unmatched review samples, so the gap does not rank the platforms or establish a cause.
The practical question: Does this amenities pattern appear in recent local reviews?
- Amenities praise: 2,895 reviews across 96 businesses.
- One review described the experience this way: “The room itself was extremely spacious with a lovely bathroom, and the hotel has excellent facilities, including a great bar and restaurant.”
Evidence
Amenities evidence
TripAdvisor reviews show how this topic splits between complaints and praise.
- Complaint share
- 5.59%
- 11,301 reviews across 96 locations · 95% interval 5.2–6%
- Praise share
- 25.65%
- 11,301 reviews across 96 locations · 95% interval 24.9–26.5%
- Service
- 65.83%
- Room
- 65.25%
- Location
- 60.12%
- Cleanliness
- 32.97%
- Amenities
- 25.65%
- Complaint share
- 5.6%
- Praise share
- 25.7%
- Reviews analyzed
- 11,301
- Locations
- 96
Fast elevators.
TripAdvisor
$23 for using the fitness center that wasn't mentioned when I booked the room?
TripAdvisor
Why this matters to an operator
The market figures are a benchmark, not a diagnosis. Compare recent amenities mentions by location and period; a local cluster is more useful than the market percentage when deciding where to investigate.
What to compare in your reviews
Start with recent amenities mentions in your own reviews. Compare positive and negative experiences by business and period before changing procedures.
- Filter recent reviews for amenities references.
- Compare positive and negative examples by business and period.
- Use local operating records before changing operations.
Confidence and limits
These figures describe unmatched platform samples, not every business in the market. Use them as context, then confirm any local concern with recent reviews and operating records.
- Google Maps and TripAdvisor may attract different reviewers and cover different sets of hotels.
- Reviews describe guest experiences; they do not establish what caused them.
- The pattern will not apply to every hotel in Vancouver.
Coverage and recency
The broader coverage contains 208 hotels and 365,973 reviews in Vancouver, British Columbia, Canada. The topic comparison uses 20,850 distinct reviews from July 1, 2010 through August 8, 2026: 9,565 from Google Maps and 11,285 from TripAdvisor.
Evidence
Evidence snapshot
The article uses this TripAdvisor dataset scope before interpreting review themes.
- 5-star
- 61.76%
- 6,980 reviews
- 4-star
- 16.78%
- 1,896 reviews
- 3-star
- 8.7%
- 983 reviews
- 2-star
- 4.99%
- 564 reviews
- 1-star
- 7.77%
- 878 reviews
- Vancouver
- 4.19
- British Columbia
- 4.19
- Canada
- 4.09
- Locations
- 99
- Published reviews
- 213,264
- Reviews analyzed
- 11,301
- Reviews with ratings
- 11,301
- Average rating
- 4.19
- Review period
- February 24, 2006 to August 08, 2026