What the reviews show
Positive cleanliness mentions appeared in 32.87 percent of analyzed Tripadvisor reviews and 20.63 percent of analyzed Google Maps reviews. That is a gap of 12.24 points, computed from exact counts before rounding. These are unmatched review samples, so the gap does not rank the platforms or establish a cause.
The practical question: Which cleanliness praise shows up in recent Tripadvisor reviews, and what should a business protect?
- Cleanliness complaints: 558 reviews across 84 businesses.
- Cleanliness praise: 3,823 reviews across 99 businesses.
- One review described the experience this way: “The hotel had a great atmosphere, and the room was comfortable and well equipped, with excellent heating and air conditioning and a clean, modern bathroom.”
- One review described the experience this way: “However, the suite was not very clean: toilet brush on a bathroom shelf, dirty compost bin lid, filthy chairs that had horrible stains, patches in the walls that needing fixing.”
Evidence
Cleanliness evidence
Tripadvisor reviews show how this topic splits between complaints and praise. Figures reflect current listings and reviews and can differ from the frozen analyzed sample cited in the article text.
- Complaint share
- 4.64%
-
- 578 of 12,466 analyzed reviews mention this · complaint mentions across 84 locations · 95% interval 4.3–5%
- Praise share
- 32.6%
-
- 4,064 of 12,466 analyzed reviews mention this · praise mentions across 99 locations · 95% interval 31.8–33.4%
Bars scaled 0–40%; exact shares in labels.
- Maintenance
- 67.94%
-
- Service
- 66.8%
-
- Location
- 60.5%
-
- Cleanliness
- 32.6%
-
- Amenities
- 25.85%
-
Bars scaled 0–82%; exact shares in labels.
- Complaint share
- 4.6%
- Praise share
- 32.6%
- Reviews analyzed
- 12,466
- Locations with complaint mentions
- 84
- Locations with praise mentions
- 99
Why this matters to an operator
The market figures are a benchmark, not a diagnosis. Compare recent cleanliness mentions by location and period; a local cluster is more useful than the market percentage when deciding where to investigate.
What to compare in your reviews
Start with recent cleanliness mentions in your own reviews. Compare positive and negative experiences by business and period before changing procedures.
- Which cleanliness details recur in your own recent reviews?
- Do cleanliness reviews cluster by location or period in your own reviews?
- Compare your cleanliness pattern with the market baseline before changing operations.
Confidence and limits
These figures describe unmatched platform samples, not every business in the market. Use them as context, then confirm any local concern with recent reviews and operating records.
- Google Maps and Tripadvisor may attract different reviewers and cover different sets of hotels in Vancouver, British Columbia, Canada.
- Reviews describe guest experiences; they do not establish what caused them.
- The pattern will not apply to every hotel in Vancouver, British Columbia, Canada.
- Numbers in the article text describe the frozen analysis sample; market-context cards elsewhere on this page update separately.
- Positive and negative examples both appear, so compare both with your own reviews.
Coverage and recency
The topic comparison uses 11,631 distinct analyzed Tripadvisor reviews across 99 businesses in the analyzed sample from 2010-07-01 through 2026-08-08, with the Google Maps sample as descriptive context. Per-platform collected totals live in the evidence snapshot on this page.
Evidence
Evidence snapshot
The full Tripadvisor listing inventory and review archive behind this article. Dated spans here can differ from the analyzed sample because inventory and analysis cover different populations; figures in the article text cite the analyzed sample and its own dates.
- 5-star
- 62.93%
-
- 7,855 reviews
- 4-star
- 16.44%
-
- 2,052 reviews
- 3-star
- 8.55%
-
- 1,067 reviews
- 2-star
- 4.82%
-
- 602 reviews
- 1-star
- 7.26%
-
- 906 reviews
Bars scaled 0–100%; exact shares in labels.
- Vancouver
- 4.16
-
- British Columbia (province)
- 4.19
-
- Canada
- 4.09
-
Bars scaled 0–5; exact shares in labels.
- Listing records
- 87
- Published reviews
- 173,335
- Collected reviews
- 12,482
- Reviews with ratings
- 12,482
- Average rating
- 4.16
- Review period
- February 24, 2006 to October 07, 2026