Atmosphere review insights for Ontario, Canada, Restaurants

1. Phoned to make reservation and inquired about Happy Hour menu and requested reservation for the bar area to use Happy Hour menu- Was seated by hostess and given Happy Hour menus- Was then told -“no we do not have Happy Hour on Saturday” I explained that they took my reservation knowing I wanted this menu, they sat us with the menu and the online menu only stipulated 4-6pm- they should have honoured the menu 2. Asked us if we preferred flat or sparkling water- answered flat. Charged us 3.22 each for flat “distilled water” 3. Charged the designated driver for each club soda- no refills on soda water! Paid $10.50 for 3 small glasses of club soda. 4. Two guests ordered off fresh fish market- $44 for red snapper and served with one potato and some Horta - these guests left still hungry after very small portioned meals. The other two meals ordered were Crispy Halibut and Souvlaki, both on which could have used a few more potatoes. Overall portions are small here. 5. Desserts were $13-$15 and again small portions. 6. Was seated at the bar area for a menu we couldn’t even use- and the entire time we were there was only 2 tables filled so the atmosphere was dull and servers slow. If I had known about the menu not be offered I would have reserved the other side of restaurant that looked more interesting. 7. Be prepared not to see guests on other side of table as the lamp decor too tall and blocked the person at my diagonal of table.

2nd time at this restaurant but this time disappointed. Had the valentines day prefixed set dinner. Lobster bisque was great, main course was very disappointing. Lobster not fresh, steak with lot of fat. A dessert was served sideway. Waiter David not good, never ask doneness for steak, never came to ask how's the food. I'm also surprised to see that the dessert, Smore's, one of the item on the pri-fix menu, would charge us extra? Never mention this on the menu. Sorry for the price I could have got way better food and services.

A few days ago we treated ourselves to a little Fried Chicken, today it was time for a full dinner. There was delicious Ramen with chicken and egg, plus some Gyozas and Fried Chicken. Everything was fresh, tasted great, and the price was perfectly acceptable. And for the Wakame, there was even a little personal message... 😍 The decor in the restaurant is a bit sparse, but then just get the food to go (which we did), the wait time is really not long (approx. 10 minutes).

5 being outstanding food atmosphere wait staff Awesomeness after driving around the city looking for a place to eat I’m so fortunate my wife found this place I highly recommend ⭐️⭐️⭐️⭐️⭐️

A big thank you to "Captain" and the wonderful staff at the Carisma. We had such an outstanding dining experience that we will definitely return when back in Toronto. Not only the beautiful atmosphere of the restaurant, but the attention to the guests and the exquisite food, made our dining quite memorable.

Absolutely horrible experience. I booked a month in advance for a group of 15 women. 2 hrs before the event I get a call from the restaurant trying to change our table. At the dinner the food was cold and the food also took so long to arrive. Acoustics are horrible you had to yell at dinner and the atmosphere is old and tired. I get it’s a historical mansion but it seriously needs an update.

The Facebook Asian guy suggesting this place is way off!! Do not believe and Facebook posts about this place!! The interior was 1970s and the food was nothing to brag about! Our server was a Chinese comedian that requested cash for a 5% discount, so they don't pay their taxes for sure!! I would not go back to this place again!!! We were entertaining guests from the US and this place was not what I expected!! This is 4 out of 10 Save your money!!

Review rating: 2.0

A set menu with family style appetizers not sufficient for the table. Waiters pouring wine excessively without care for amounts. Waiters not asking lead patron if they should open more bottles of wine or water. Bar serving most expensive tequila to a customer who simply asked for a riposado. Staff making us feel unwelcome after we had closed out the tab. It just seemed that the owners took advantage of a large group assuming the payor was not paying attention. I will not be revisiting Carisma again and will be discouraging others from doing so.

Review rating: 2.0

1. Phoned to make reservation and inquired about Happy Hour menu and requested reservation for the bar area to use Happy Hour menu- Was seated by hostess and given Happy Hour menus- Was then told -“no we do not have Happy Hour on Saturday” I explained that they took my reservation knowing I wanted this menu, they sat us with the menu and the online menu only stipulated 4-6pm- they should have honoured the menu 2. Asked us if we preferred flat or sparkling water- answered flat. Charged us 3.22 each for flat “distilled water” 3. Charged the designated driver for each club soda- no refills on soda water! Paid $10.50 for 3 small glasses of club soda. 4. Two guests ordered off fresh fish market- $44 for red snapper and served with one potato and some Horta - these guests left still hungry after very small portioned meals. The other two meals ordered were Crispy Halibut and Souvlaki, both on which could have used a few more potatoes. Overall portions are small here. 5. Desserts were $13-$15 and again small portions. 6. Was seated at the bar area for a menu we couldn’t even use- and the entire time we were there was only 2 tables filled so the atmosphere was dull and servers slow. If I had known about the menu not be offered I would have reserved the other side of restaurant that looked more interesting. 7. Be prepared not to see guests on other side of table as the lamp decor too tall and blocked the person at my diagonal of table.

Signal: 0.0%

2nd time at this restaurant but this time disappointed. Had the valentines day prefixed set dinner. Lobster bisque was great, main course was very disappointing. Lobster not fresh, steak with lot of fat. A dessert was served sideway. Waiter David not good, never ask doneness for steak, never came to ask how's the food. I'm also surprised to see that the dessert, Smore's, one of the item on the pri-fix menu, would charge us extra? Never mention this on the menu. Sorry for the price I could have got way better food and services.

Signal: 0.0%

A few days ago we treated ourselves to a little Fried Chicken, today it was time for a full dinner. There was delicious Ramen with chicken and egg, plus some Gyozas and Fried Chicken. Everything was fresh, tasted great, and the price was perfectly acceptable. And for the Wakame, there was even a little personal message... 😍 The decor in the restaurant is a bit sparse, but then just get the food to go (which we did), the wait time is really not long (approx. 10 minutes).

Signal: 0.0%