Atmosphere review insights for England, United Kingdom

Tripadvisor

Complaint signal is 1.2%.

Praise signal is 21.5%.

Google Maps

Complaint signal is 0.7%.

Praise signal is 13.8%.

Google Maps

Top complaints

• amazing food options, the ability to have such great food while maintaining gluten free across the menu was impressive. Great bread, steak, and gnocci. The wine is more expensive than the food lol. The staff was extremely attentive, but it felt very awkward getting through the hotel and ordering. The vibe was weird because there were casually dressed people, formally dressed, but it just was awkward and no one knew how to act. (0.1%)
• Bad food bad vibes (0.1%)
• Great food Great waitress Very miserable, unprofessional and unpleasant reception lady Zero atmosphere Good for a quick lunch, not for a pleasant evening (0.1%)

Top praises

• "Indigo at One Aldwych is a hidden gem in the heart of London. The ambiance is elegant and inviting, perfect for a special night out. The menu offers a delightful selection of dishes, especially catering to those with dietary preferences. The service was impeccable, and the staff was attentive and knowledgeable. Overall, a wonderful dining experience that I highly recommend to anyone looking for a memorable meal in London." (0.1%)
• "What Ah Time was had !!! All Inclusives Events are Always Ah Vibe 🥳 (0.1%)
• A delicious meal with a wonderful server in a beautiful ambiance. My server was so knowledgeable about the menu, and then I heard her say to another table that it was her second week! I thought she had been working there for years given how much she knew of the menu. I ordered the lamb special which was accompanied by both potatoes and vegetables, which made it a good amount of food for the price. The ambiance was gorgeous as well. (0.1%)

Tripadvisor

Top complaints

• *Sigh* this is a tough one to write. My wife and I love Chef Ramsay so much & he’s one of the few celebrities for us that if we saw him we’d be starstruck. Unfortunately, I have to give the experience 3 stars out of 5. We have been to many Michelin starred restaurants all over the world and what separates these restaurants is the service/experience, less so the food. The food here was outstanding. The service, timing, and ambiance weren’t. Don’t get me wrong, the staff was extremely nice and attentive, but there were things that made the visit less than stellar. 1) Timing of the courses was quite inconsistent or delayed. I realize it can’t always be perfect but when the first few courses are spaced out < 5 minutes apart and then it takes 10-15 minutes before the main, you notice the gap. It was also a ~15 minute wait between them taking our last plates away and us receiving the check that we had to ask for. What was most disappointing was that when I’m at a restaurant of that caliber, the last thing I should be thinking is “where is the check so I can leave?” 2) The ambiance wasn’t there. There was only one room for dining and it seemed like there was maybe one too many tables in there. Sitting down at my table I was about a foot away from the guy sitting at the next table and I can tell you every word of their conversation. They faced everyone towards the center of the dining room which I liked, but it was difficult to get out from the table to visit the restroom or avoid bumping the guy to my side at the other table. 3) Service felt frantic. They take the approach of “no one should have an empty glass” and “if you see an empty tray or unfolded napkin, take care of it” - a real collaborative mentality. They take it so far that it’s a detriment to the service. I don’t need my water glassed re-filled every time I sip it and I’d like consistency on who is serving me so I can build a rapport over the meal. After $750 spent for two, I expected more. (0.0%)
• A decent dinner but slightly overpriced and over-rated in my view. Positives: Good service, fast and friendly. Decent whisky list and the Old Fashioned’s were lovely. The bone marrow toast for starters is delicious but the caramelised onion dominates a little. Steak was very good but not excellent. Far from the best I’ve eaten. The bone marrow gravy is delicious but the maple bacon was the highlight - absolutely slaps. Downsides: £155 per head. For that money I expect something superb and nothing about the night was superb aside perhaps from the company and the aforementioned maple bacon. The steak was good - I had the large Ribeye - but honestly not excellent. I’ve had substantially better steaks in London and steaks that have matched this one in FAR less lofty establishments. Noisy AF. This is my biggest pet peeve and a major issue with many London restaurants. Having to shout at my friends all night isn’t the vibe I am looking for. Huge dining room and it felt more like a school canteen than fine dining. Had to literally wedge myself into my seat on one occasion because tables were so packed together. (0.0%)
• A group of five visited late afternoon for a special occasion celebration. We were seated rather cramped in a cold draughty area from the entrance door opening/closing. I approached a staff member who offered an alternative table at the back of the restaurant which had no atmosphere so decided to stay where we were. Service was quite slow. Drinks - no archers or southern comfort available. Starter - A bruschetta was ordered and burrata was delivered. This was replaced. My main pasta dish was served in a several chipped terracotta bowl! I reported to staff this is a health hazard and spoke to a manager - Jacopo who was very understanding, professional and resolved the situation. Desserts are overwhelming. The waitress from Brazil was friendly and attentive. (0.0%)

Top praises

• - classic Mediterranean menu options - fast service - lively atmosphere - borek and moussaka very good - we did not need to book (0.0%)
• 10/10 Absolutely outstanding Randall & Aubin in Soho completely impressed me. The seafood was incredibly fresh, the champagne perfectly chilled, and the cocktails beautifully crafted. The service was warm and attentive, and the whole place has that chic Paris-meets-London vibe that makes you want to stay longer. A true gem in the heart of Soho — can’t wait to come back. 🤍✨🖤 (0.0%)
• 10/10. Attentive service, great food and a lovely atmosphere (0.0%)

Google Maps · Complaint quote

"Bad food bad vibes"

Review rating: 1.0

Google Maps · Praise quote

"Yeasin Is the type off server you want to have in your restaurant, had a slight problem when the beer came flat and someone went to sort it. Yeasin came over and asked me about this and sorted me a wine instead. I was dining on my own but he asked if i wanted a picture which was nice even though i declined the offer and he seemed to know what my needs was even thought i’ve never met him which is a very high class touch to my experience. Anyways the food was lovely and well presented and i did really like the decor inside. Definitely a go too if your in the area."

Review rating: 5.0

Tripadvisor · Complaint quote

"I booked for a business lunch based on a recommendation from a colleague, I cant fault the atmosphere or service which was efficient and friendly, however, when it came to the food, I was extremely disappointed. I ordered the 'Some like it hot' pizza, expecting the warmth of chilli and the smoky spicy richness of njuda with the kick it promised, what an utter let down, the pizza was bland, no heat whatsoever and total lack of flavour, do the chefs not test their food to make sure it lives up to the description? I have had better tasting pizza from a hole in the wall vendor. Such a shame given the price and reputation of this restaurant."

Review rating: 3.0

Tripadvisor · Praise quote

"This is a centrally located restaurant which we chose for our birthday celebrations. The restaurant had a good atmosphere with friendly and attentive staff. The food was tasty and arrived in good time considering it was a busy Saturday night. We had a positive experience at this restaurant and would recommend."

Review rating: 5.0

"amazing food options, the ability to have such great food while maintaining gluten free across the menu was impressive. Great bread, steak, and gnocci. The wine is more expensive than the food lol. The staff was extremely attentive, but it felt very awkward getting through the hotel and ordering. The vibe was weird because there were casually dressed people, formally dressed, but it just was awkward and no one knew how to act."

Signal: 0.1%

"Bad food bad vibes"

Signal: 0.1%

"Great food Great waitress Very miserable, unprofessional and unpleasant reception lady Zero atmosphere Good for a quick lunch, not for a pleasant evening"

Signal: 0.1%

""Indigo at One Aldwych is a hidden gem in the heart of London. The ambiance is elegant and inviting, perfect for a special night out. The menu offers a delightful selection of dishes, especially catering to those with dietary preferences. The service was impeccable, and the staff was attentive and knowledgeable. Overall, a wonderful dining experience that I highly recommend to anyone looking for a memorable meal in London.""

Signal: 0.1%

""What Ah Time was had !!! All Inclusives Events are Always Ah Vibe 🥳"

Signal: 0.1%

"A delicious meal with a wonderful server in a beautiful ambiance. My server was so knowledgeable about the menu, and then I heard her say to another table that it was her second week! I thought she had been working there for years given how much she knew of the menu. I ordered the lamb special which was accompanied by both potatoes and vegetables, which made it a good amount of food for the price. The ambiance was gorgeous as well."

Signal: 0.1%

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