Service review insights for England, United Kingdom

Absolutel joke , 0 customer service , unable to do drinkable coffee, barely someone speaking an English an been paying more attention to homeless guy then paying customers

Absolutely the worst Pret I have been to. Staff does not care one bit ! 6 of them behind counter and have to wait for them to stop chatting and acknowledge customers Always the longest que

Amazing and delicious food! Fish and chips , butter chicken , butter squash soup and of course sticky toffee for desert! We got right in no reservations but the wait staff were not my favorite ! I attempt to go to Any Ramsey place I can in every place I visit ! And again the food amazing no surprise and completely satisfied.

10 of us went for for dinner between colleagues. The food was very average as well as the service and the room amazingly noisy. Definitely not worth the price.

About 30 of us went for a staff meal and chose the A & B set menus and C for vegetarian where they shared starters then chose from the menu (the only options). B was £35 (incl. soft drinks), A was £50 incl. "unlimited alcohol" for 2 hours. The food was tasty but basic and not a lot - a platter of meat for 6 people had no lamb shish, only kofte-style and some chicken - the cheaper option - we had to order more bread, which didn't come for some time. I waited 40 minutes between bottles of beer so had 3 in the whole time we were there - every time I asked I was told to "wait" or "it's coming". They also took our payment as we sat down, so there would be no come-back if there were complaints at the end. I'm sure it's nice for pairs or fours but avoid for set menu large group meals.

£27 for a roast…and it was cold!!! knew it was cold as soon as it came considering the plate was stone cold. they only had 3/7 deserts available, 2 of those being ice cream so had to reorder what i originally wanted( twice as they also had no vanilla ice cream). £90 for 2 diet cokes and 2 mains and 2 deserts that were mediocre at best. much better gluten free food elsewhere. service was fairly slow aswell with no touch of personalised experience. would not come back

Had reserved a table for 8 PM, but the table wasn't ready until 8:20 PM. Wasn't the best start. Regarding the food and service, I had higher expectations. The food was okay, but not unique. The service was friendly, but a bit inattentive. The venue is fantastic, and the atmosphere accordingly. It was nice to visit London's "oldest" restaurant, but the prices are too steep for the product.

Review rating: 3.0

Went with 3 friends and when we walked in no one was there to greet us which was fine because the restaurant seemed busy. 4 older men walked in after us and as the lady came to greet us they started complaining very rudely how they were waiting there for ages (not true) and were absolutely horrible to this lady. Everyone inside the restaurant was shocked at how these men were talking to her and even some of them apologized that she had to be treated like that. After all, the manager (i assume) came to us and i asked for a table for 4 and she, very rudely said "You will have to wait, but you need to wait outside because I cant have you here in the middle of the way". He went outside to wait and watched as the men that came after us were allowed to wait inside and after a few minutes they were directed to a table. We went inside to tell them that we were there first and none of us had a reservation (we heard these men say). This lady, an older lady with short hair said to us "well you were outside so i sat them first". She kept arguing with us, zero professionalism. When I was explaining to her the whole situation she said "Do you want to keep talking or do you want to sit down?". She was completely horrible to us, the only reason i sat down was because it was my friends birthday trip otherwise i would've turned around and left. When she sat us down she was saying somethings in Italian under her breathe. Everyone around us that was also waiting for a table was baffled at her lack of professionalism and how she couldn't handle a situation she completely lost control of. She let those men inside after they were horrible to her staff, sent us outside to wait and let them stay because she knew she couldn't tell them/speak to them how she spoke to me and my friends. The whole situation was disgusting. Food was mid also so I am never coming back or recommend this place to anyone.

Review rating: 1.0

Absolutel joke , 0 customer service , unable to do drinkable coffee, barely someone speaking an English an been paying more attention to homeless guy then paying customers

Signal: 0.1%

Absolutely the worst Pret I have been to. Staff does not care one bit ! 6 of them behind counter and have to wait for them to stop chatting and acknowledge customers Always the longest que

Signal: 0.1%

Amazing and delicious food! Fish and chips , butter chicken , butter squash soup and of course sticky toffee for desert! We got right in no reservations but the wait staff were not my favorite ! I attempt to go to Any Ramsey place I can in every place I visit ! And again the food amazing no surprise and completely satisfied.

Signal: 0.1%