Wait Time review insights for United Kingdom

1-Star Review: Extremely Disappointing Experience – Poor Service & Tasteless Food I spent 7 wonderful days in Edinburgh exploring various local and international restaurants – Chinese, Indian, Japanese, McDonald’s, Nando’s, Wagamama, and many more. Sadly, my last meal of the trip turned out to be the worst experience of all. My family was looking for a vegetarian option and came across Hong Fu Noodle Bar and Restaurant. We entered and were told the restaurant was upstairs. Before dining, we asked to use the restroom to wash our hands. The staff told us it was downstairs – only for customers – then changed the answer seconds later saying food and toilets are both upstairs. This inconsistency was confusing and unwelcoming. Despite the restaurant being large, it was completely empty – which in hindsight, made sense. We were a group of 4 but chose to order just one dish initially to check the taste. From that moment, we felt unwelcome. The staff member, Jassice, made a comment to her colleague in Chinese while giving us a negative look and body language. It was clear we were being judged for ordering only one dish. While waiting, the children were quietly playing with chopsticks (as commonly done in many Asian cultures). Instead of handling it kindly, Jassice pointed her finger to her lips and sternly signaled the child to be quiet, leaving the child confused and upset. When I asked why, she said they were making noise and might break the chopsticks. Things got worse. While I was still reading the menu, she suddenly snatched it from my hand without asking. When I asked why, she replied, “They will get sticky and oily because your food is here.” I explained I was not eating yet and still reading. Her tone and approach were unnecessarily rude. When the food finally arrived, it was completely tasteless. We were relieved we hadn’t ordered more. This was not just bad service – it was disrespectful, unprofessional, and unnecessarily rude. The entire experience left a bitter end to an otherwise great trip. 📌 My recommendation: Avoid this restaurant completely. If the owner is not aware of this, I suggest reviewing the CCTV footage for staff behavior. This is a genuine review, and I will attach the receipt as proof of visit. 👎 Worst food and worst customer service in Edinburgh.

45 minute wait for appetizers, plus another 30 minutes for the roast to arrive. The waiter dropped our lemon wedge from the appetizer and said he'd be back with a new one and we never saw him again... Gordon would never stand for this. To be fair, the Sunday roast was decent and the sticky toffee pudding and tiramisu was very delicious. It saved the experience.

0 Please avoid this place we had a voucher to use and the girl could not find voucher reference. She left my sister waiting for ages until we had to phone my nephew who had gifted us for Xmas treat. We were made feel as if we had free meal and people were looking at us. Humiliating . Terrible service and meal mediocre not worth the money . Prices expensive for what you get please don’t go here . It will only waste your day !

10/10 Absolutely outstanding Randall & Aubin in Soho completely impressed me. The seafood was incredibly fresh, the champagne perfectly chilled, and the cocktails beautifully crafted. The service was warm and attentive, and the whole place has that chic Paris-meets-London vibe that makes you want to stay longer. A true gem in the heart of Soho — can’t wait to come back. 🤍✨🖤

£27 for a roast…and it was cold!!! knew it was cold as soon as it came considering the plate was stone cold. they only had 3/7 deserts available, 2 of those being ice cream so had to reorder what i originally wanted( twice as they also had no vanilla ice cream). £90 for 2 diet cokes and 2 mains and 2 deserts that were mediocre at best. much better gluten free food elsewhere. service was fairly slow aswell with no touch of personalised experience. would not come back

So I was suggested the Masala Dosa which didn’t disappoint in terms of flavour. It was actually quite delicious. Loved it 👌very nice The Masala dosa is a famous south indian rice crepe stuffed with spiced potato - served with 2 chutneys (coriander and coconut) and sambar (lentil curry) I ordered a masala dosa and they served to me in a takeaway bag which I didn’t request. Not that it bothered me much to be honest but for others maybe? I told the server that I shall seat myself outside to eat, had I actually asked for a takeaway I doubt they would have gave the mango lassi in a glass. Haha Waited 30minutes for the dosa ⏰ the mango lassi came to me within five minutes after ordering. 👍 The dosa was not that hot, it was as if it was sitting in that box for a while before it came to me which was a shame I feel like if I had eaten it absolutely freshly cooked without it sitting around before it being served to me I would have not bothered at all that I waited 30minutes for it because the flavours were actually exceptional. Pros: The taste of the masala dosa is great as well as the dips that are accompanied on the side. Cons: Waiting time, Confusion on how the order was handled. The total bill £17.50 for Masala Dosa and Mango Lassi. I would come again and suggest this place.

Review rating: 3.0

Great venue but food was nothing to write home about and very overpriced for what it was. Simple bowl of not that special gnocchi for £24! Two slices of tomato with radicchio for £7. Very unimaginative vegetarian selection. But we were most disappointed by the unsmiling serving and the long wait after the mains. We felt ignored. We waited so long, in fact, we decided to go elsewhere for desert. We won’t be returning.

Review rating: 2.0

1-Star Review: Extremely Disappointing Experience – Poor Service & Tasteless Food I spent 7 wonderful days in Edinburgh exploring various local and international restaurants – Chinese, Indian, Japanese, McDonald’s, Nando’s, Wagamama, and many more. Sadly, my last meal of the trip turned out to be the worst experience of all. My family was looking for a vegetarian option and came across Hong Fu Noodle Bar and Restaurant. We entered and were told the restaurant was upstairs. Before dining, we asked to use the restroom to wash our hands. The staff told us it was downstairs – only for customers – then changed the answer seconds later saying food and toilets are both upstairs. This inconsistency was confusing and unwelcoming. Despite the restaurant being large, it was completely empty – which in hindsight, made sense. We were a group of 4 but chose to order just one dish initially to check the taste. From that moment, we felt unwelcome. The staff member, Jassice, made a comment to her colleague in Chinese while giving us a negative look and body language. It was clear we were being judged for ordering only one dish. While waiting, the children were quietly playing with chopsticks (as commonly done in many Asian cultures). Instead of handling it kindly, Jassice pointed her finger to her lips and sternly signaled the child to be quiet, leaving the child confused and upset. When I asked why, she said they were making noise and might break the chopsticks. Things got worse. While I was still reading the menu, she suddenly snatched it from my hand without asking. When I asked why, she replied, “They will get sticky and oily because your food is here.” I explained I was not eating yet and still reading. Her tone and approach were unnecessarily rude. When the food finally arrived, it was completely tasteless. We were relieved we hadn’t ordered more. This was not just bad service – it was disrespectful, unprofessional, and unnecessarily rude. The entire experience left a bitter end to an otherwise great trip. 📌 My recommendation: Avoid this restaurant completely. If the owner is not aware of this, I suggest reviewing the CCTV footage for staff behavior. This is a genuine review, and I will attach the receipt as proof of visit. 👎 Worst food and worst customer service in Edinburgh.

Signal: 0.0%

45 minute wait for appetizers, plus another 30 minutes for the roast to arrive. The waiter dropped our lemon wedge from the appetizer and said he'd be back with a new one and we never saw him again... Gordon would never stand for this. To be fair, the Sunday roast was decent and the sticky toffee pudding and tiramisu was very delicious. It saved the experience.

Signal: 0.0%

0 Please avoid this place we had a voucher to use and the girl could not find voucher reference. She left my sister waiting for ages until we had to phone my nephew who had gifted us for Xmas treat. We were made feel as if we had free meal and people were looking at us. Humiliating . Terrible service and meal mediocre not worth the money . Prices expensive for what you get please don’t go here . It will only waste your day !

Signal: 0.0%

10/10 Absolutely outstanding Randall & Aubin in Soho completely impressed me. The seafood was incredibly fresh, the champagne perfectly chilled, and the cocktails beautifully crafted. The service was warm and attentive, and the whole place has that chic Paris-meets-London vibe that makes you want to stay longer. A true gem in the heart of Soho — can’t wait to come back. 🤍✨🖤

Signal: 0.0%