Service review insights for Ireland

Tripadvisor

Complaint signal is 8.5%.

Praise signal is 65.6%.

Baseline signal is 10.3%.

Delta vs baseline is -1.8 points.

Google Maps

Complaint signal is 6.0%.

Praise signal is 43.3%.

Baseline signal is 7.3%.

Delta vs baseline is -1.3 points.

Google Maps

Top complaints

• "I recently ordered breakfast for delivery from Lark Bistro through Just Eat while visiting a friend in Dublin. The estimated delivery time was 20 minutes, but after waiting over an hour and a half, I called the restaurant to inquire about the delay. I was informed that the road near the restaurant was closed for the Dublin marathon, preventing delivery drivers from accessing the area. The staff member I spoke to mentioned that there were around 10 orders waiting for collection, but no drivers could pick them up due to the road closure. When I asked why they were accepting orders if they knew delivery would be impossible, the response I received was dismissive – I was told, "it's not my problem," before the call was abruptly ended. Restaurants on Just Eat have the option to decline orders, and on a day with known delivery issues, it’s disappointing that Lark Bistro continued to accept orders, leaving customers waiting without any proactive communication. This experience felt unprofessional and frustrating, and I hope they reconsider their approach to handling orders during similar events in the future." (0.0%)
• ***STAY AWAY*** Ordered this for the family for the first time yesterday evening and we have all been ill since. Went to the shop today to say it to the manager and I was told "Go to your doctor and get a blood test". Terrible service and absolute slop served. (0.0%)
• **AVOID AT ALL COSTS*** rang for 2 spice bags and a sweet and sour sauce . Rang back 20 mins later to make sure they had the correct number the man on the phone said the drive was just leaving. Bear in mind I’m not from around this area me and my ms are visiting our sick child in crumlin hospital . Having ate all day we’re looking forward to a nice Chinese . Was waiting an hour an 10 mins I rang them back and they said the driver forgot my order can I wait another 10 mins. Such poor service . Please avoid at all cost wouldn’t waste my time on taking a risk especially if your not from around here. (0.0%)

Top praises

• Excellent food and service (0.1%)
• Amazing food and service! (0.0%)
• Great food and service. (0.0%)

Tripadvisor

Top complaints

• -Portion sizes were too exiguous and absolutely overpriced in proportion. I felt some sort of embarassment both when looking at the menu and after being served. -Excessive wait for the main course. Taste was good and as expected. -I didn't feel at ease seating beside a curtain. To summarize the experience, my partner and I, we were disappointed and the experience was meaningless. (0.0%)
• ... ok, maybe a text message saying "Avoid"... Not very happy at all about this place. Service snotty, pursed lips and all. The mussles where boring and bland. It's not advanced cuisine, this dish, and I have had better mussles and fries for half the prize many times in other places. The fries had that boring run-of-the-mill generic "grill seasoning" that you buy in supermarkets. And that's probably where they found the fries too by the way. The starter with Fried calamari was good but you had to pay extra 2,50 euros... You got three of them on a plate and that was it. Farcical. It's not cosy, just a bit sloppy and at the same time pretentious. It's dirty, a bit greasy and the decor is dated. The food isn't cooked with love and the portions are too small. They have 10% automatic service charge too, not worth it. The bill was risible, very expensive for that kind of bland, uninspired dishes. Avoid. (0.0%)
• 3 of us went for a Christmas night out. From the time we arrived the staff was rushing us to get the (tiny) table back! Our main courses arrived in minutes from arrival, the veal was dried up and the carbonara ravioli tasted like salty custard. When we mentioned being rushed they just said there were people waiting. When booking there was no mention of a time limit.! (0.0%)

Top praises

• "31 Lennox: Perfect breakfast spot! Delicious food, cozy ambiance, and friendly service." Would recommend to everyone (0.0%)
• 'Pickel is an amazing restaurant and a must try', we have heard this a thousands of times from different people. Yesterday I finally came here with my partner. We are foodies and we love food dates and hogging. We went half an hour early than the time we actually booked the table at because we were feeling very hungry and eager to get an experience. We were expecting some trouble but surprisingly the manager and the staff warmly welcomed us and gave us a table. That was a good start of the day. All the staff was so welcoming and polite. They served everything on time and explained all the dishes with its sauces and sides. We also observed that the communication between the manager and the staff was really strong. We started our day by trying Prawns tandoori which had a great garnishing and the avocado sauce with it, had such a smooth texture and was really very tasty and Achari chicken tikka in the starters. Prawns tandoori was good but chicken tikka was so so authentic and had a perfect Indian food taste which we had not yet got in any other Indian Restaurant before in Ireland. It's so mouth watering and comes with a perfectly garnished mint sauce and a small base of chopped onions, beans, pomegranate and a tasty sauce and pickled onion, I don't remember the name of the sauce but that was amazing and juicy, I definitely would recommend everyone not to leave the restaurant before trying it. Next we tried the Pickel's chicken biryani and it's famous Farmer's butter chicken with Dehli wala naan (best and perfect of all, in Ireland) and masala chilli cheese naan which again brought happy tears into our eyes because we could remember our favorite restaurant's taste from Mumbai. Biriyani was very nice and we could taste all the different flavours in it clearly and both the raita and the sauce with it were mouth watering as well. And the butter chicken (we asked them to make it spicy for us as usual) was the best again out of all the other restaurants in Ireland that we have tried. It is again a must try. We wanted to get some more dishes but we were felling stuffed already. So we decided to order dessert. We tried the gulab jamun which was nicely garnished and was good and warm. We also tried it's Kesar kulfi falooda, bruh it was soo delicious, we could not stop eating it even when we were feeling so stuffed. Later we also wanted to try the Chocolate Ferrero as it was described so nicely on the menu. It did not really match our expectations as written in the menu, as it was a tiny piece but was really tasty and very well garnished. Special thanks to chef Sunil and all the other chefs for such an amazing food. It was an excellent experience and really made our day very much special. We had a good amount of bill as well, as we already knew it won't be cheap. But to be very honest, the food was worth the money. Our next hogging will be at Street food by Sunil and we are definitely going to come back hear soon. We couldn't leave a good tip for them this time but next time I would definitely give them better for their service as they deserve it. Most recommended. Thank you. (0.0%)
• - delicious Mediterranean food - very friendly staff - fair prices for food - a bit overpriced for drinks - nice decor (0.0%)

Google Maps · Complaint quote

"Dropped $200 for the worst steak I’ve ever had in my life. Took 20 minutes to get a drink every time we asked the server for one. Half of our stuff didn’t even come that we ordered. The quality of meat is subpar. Definitely a place for college kids to go that don’t know any better about good food. I feel like I got robbed. No wonder they were the only place that I could get a reservation the same night at 8:30. Do yourself a favor and avoid this place like the plague."

Review rating: 1.0

Google Maps · Praise quote

"Non existent service and the worst steak I had in a long time. We had the 1.1 kg Cote de Beauf and it was lowest quality. Really bad and cheap for Irish standards. I have been to this restaurant frequently and the quality is very much hit and miss. This time it was a huge miss."

Review rating: 2.0

Tripadvisor · Complaint quote

"Felt very rushed. Food ok. You could tell staff were under pressure to turn over customers as quick as possible, therefore they had a smile but wern't polite."

Review rating: 2.0

Tripadvisor · Praise quote

"We celebrated our 65th wedding anniversary with our family. We had a wonderful evening and the food was amazing. Every dish delicious. Looking forward to going there again. The staff exceedingly good."

Review rating: 5.0

""I recently ordered breakfast for delivery from Lark Bistro through Just Eat while visiting a friend in Dublin. The estimated delivery time was 20 minutes, but after waiting over an hour and a half, I called the restaurant to inquire about the delay. I was informed that the road near the restaurant was closed for the Dublin marathon, preventing delivery drivers from accessing the area. The staff member I spoke to mentioned that there were around 10 orders waiting for collection, but no drivers could pick them up due to the road closure. When I asked why they were accepting orders if they knew delivery would be impossible, the response I received was dismissive – I was told, "it's not my problem," before the call was abruptly ended. Restaurants on Just Eat have the option to decline orders, and on a day with known delivery issues, it’s disappointing that Lark Bistro continued to accept orders, leaving customers waiting without any proactive communication. This experience felt unprofessional and frustrating, and I hope they reconsider their approach to handling orders during similar events in the future.""

Signal: 0.0%

"***STAY AWAY*** Ordered this for the family for the first time yesterday evening and we have all been ill since. Went to the shop today to say it to the manager and I was told "Go to your doctor and get a blood test". Terrible service and absolute slop served."

Signal: 0.0%

"**AVOID AT ALL COSTS*** rang for 2 spice bags and a sweet and sour sauce . Rang back 20 mins later to make sure they had the correct number the man on the phone said the drive was just leaving. Bear in mind I’m not from around this area me and my ms are visiting our sick child in crumlin hospital . Having ate all day we’re looking forward to a nice Chinese . Was waiting an hour an 10 mins I rang them back and they said the driver forgot my order can I wait another 10 mins. Such poor service . Please avoid at all cost wouldn’t waste my time on taking a risk especially if your not from around here."

Signal: 0.0%

"Excellent food and service"

Signal: 0.1%

"Amazing food and service!"

Signal: 0.0%

"Great food and service."

Signal: 0.0%

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