Service review insights for Ireland

"I recently ordered breakfast for delivery from Lark Bistro through Just Eat while visiting a friend in Dublin. The estimated delivery time was 20 minutes, but after waiting over an hour and a half, I called the restaurant to inquire about the delay. I was informed that the road near the restaurant was closed for the Dublin marathon, preventing delivery drivers from accessing the area. The staff member I spoke to mentioned that there were around 10 orders waiting for collection, but no drivers could pick them up due to the road closure. When I asked why they were accepting orders if they knew delivery would be impossible, the response I received was dismissive – I was told, "it's not my problem," before the call was abruptly ended. Restaurants on Just Eat have the option to decline orders, and on a day with known delivery issues, it’s disappointing that Lark Bistro continued to accept orders, leaving customers waiting without any proactive communication. This experience felt unprofessional and frustrating, and I hope they reconsider their approach to handling orders during similar events in the future."

***STAY AWAY*** Ordered this for the family for the first time yesterday evening and we have all been ill since. Went to the shop today to say it to the manager and I was told "Go to your doctor and get a blood test". Terrible service and absolute slop served.

**AVOID AT ALL COSTS*** rang for 2 spice bags and a sweet and sour sauce . Rang back 20 mins later to make sure they had the correct number the man on the phone said the drive was just leaving. Bear in mind I’m not from around this area me and my ms are visiting our sick child in crumlin hospital . Having ate all day we’re looking forward to a nice Chinese . Was waiting an hour an 10 mins I rang them back and they said the driver forgot my order can I wait another 10 mins. Such poor service . Please avoid at all cost wouldn’t waste my time on taking a risk especially if your not from around here.

It’s been just over a week since my visit to Boeuf & Frites, and I haven’t stopped talking about it since. The food was absolutely outstanding, easily some of the best I’ve ever had. That said, our experience didn’t start off on the right foot. A week before our visit, I called to confirm whether the location was wheelchair accessible. I was assured that it was. I also included a note with our reservation stating that one of our party would either be using mobility aids or a wheelchair. I even followed up 24 hours in advance to confirm it would, in fact, be a wheelchair, and again, I was told it wouldn’t be an issue. Unfortunately, that wasn’t the case when we arrived. We were left waiting while staff scrambled to set up a table near the bar, which felt like an afterthought. It was awkwardly close to other diners and made us feel like we were in the way. Things got worse when our wheelchair user needed an accessible restroom. The corridor was too narrow for the chair, and the bathroom itself had to be cleared of staff belongings (bags, etc...) before it could be used. Thankfully, our guest had some mobility and I was able to assist them, but it was far from ideal and quite disheartening after being told the venue was accessible. All that said, the food truly was phenomenal. The steak was cooked to absolute perfection, hands down the best I’ve had in a restaurant. And the garlic bread? I would honestly come back just for that. It was that good. I only wish I’d been given accurate accessibility information ahead of time. If I had, I would have chosen a different location. Boeuf might deliver on flavour, but it still has a long way to go in terms of accessibility and inclusivity.

-Portion sizes were too exiguous and absolutely overpriced in proportion. I felt some sort of embarassment both when looking at the menu and after being served. -Excessive wait for the main course. Taste was good and as expected. -I didn't feel at ease seating beside a curtain. To summarize the experience, my partner and I, we were disappointed and the experience was meaningless.

... ok, maybe a text message saying "Avoid"... Not very happy at all about this place. Service snotty, pursed lips and all. The mussles where boring and bland. It's not advanced cuisine, this dish, and I have had better mussles and fries for half the prize many times in other places. The fries had that boring run-of-the-mill generic "grill seasoning" that you buy in supermarkets. And that's probably where they found the fries too by the way. The starter with Fried calamari was good but you had to pay extra 2,50 euros... You got three of them on a plate and that was it. Farcical. It's not cosy, just a bit sloppy and at the same time pretentious. It's dirty, a bit greasy and the decor is dated. The food isn't cooked with love and the portions are too small. They have 10% automatic service charge too, not worth it. The bill was risible, very expensive for that kind of bland, uninspired dishes. Avoid.

Lovely meal downstairs in the cellar area! Service from Kris and Dima was great and very quick. Only let down was no affogato on the menu and we were told it couldn’t be done!

Review rating: 4.0

Felt very rushed. Food ok. You could tell staff were under pressure to turn over customers as quick as possible, therefore they had a smile but wern't polite.

Review rating: 2.0

"I recently ordered breakfast for delivery from Lark Bistro through Just Eat while visiting a friend in Dublin. The estimated delivery time was 20 minutes, but after waiting over an hour and a half, I called the restaurant to inquire about the delay. I was informed that the road near the restaurant was closed for the Dublin marathon, preventing delivery drivers from accessing the area. The staff member I spoke to mentioned that there were around 10 orders waiting for collection, but no drivers could pick them up due to the road closure. When I asked why they were accepting orders if they knew delivery would be impossible, the response I received was dismissive – I was told, "it's not my problem," before the call was abruptly ended. Restaurants on Just Eat have the option to decline orders, and on a day with known delivery issues, it’s disappointing that Lark Bistro continued to accept orders, leaving customers waiting without any proactive communication. This experience felt unprofessional and frustrating, and I hope they reconsider their approach to handling orders during similar events in the future."

Signal: 0.0%

***STAY AWAY*** Ordered this for the family for the first time yesterday evening and we have all been ill since. Went to the shop today to say it to the manager and I was told "Go to your doctor and get a blood test". Terrible service and absolute slop served.

Signal: 0.0%

**AVOID AT ALL COSTS*** rang for 2 spice bags and a sweet and sour sauce . Rang back 20 mins later to make sure they had the correct number the man on the phone said the drive was just leaving. Bear in mind I’m not from around this area me and my ms are visiting our sick child in crumlin hospital . Having ate all day we’re looking forward to a nice Chinese . Was waiting an hour an 10 mins I rang them back and they said the driver forgot my order can I wait another 10 mins. Such poor service . Please avoid at all cost wouldn’t waste my time on taking a risk especially if your not from around here.

Signal: 0.0%