Service review insights for Illinois, United States, Restaurants

"This is our go-to spot in Chicago because the quality of the food is truly exceptional. However, there are times when the service doesn't match the culinary excellence. For example, during a recent visit on a quiet Monday evening (around 9:00 PM), the host initially handled our request for a table of six with unnecessary hesitation and doubt, despite the dining room having plenty of open seating and no reserve tables. A more welcoming and efficient approach from the host stand would significantly improve the overall guest experience, which is crucial for a restaurant of this caliber.

1st time at this location and they really give the minimum on each item. When you start out with asking for more rice, you already know how the rest will go. It was actually closing time and this young girl working barely wanted to put a full portion in our chipotle bowl. Had to ask for more tomatoes and corn and she gave us a dab of sour cream. Then she had the nerve to act irritated when we asked for a little more corn and cheese which we don't have to do at other chipotles. She literally gave us like 9 pieces of lettuces on top. At this point after she huffed and puffed... i didn't want to ask for more lettuce and I didn't address her attitude . I just know not to go back to this location. Terrible service

2 months ago I had a great experience. Im always fair with my reviews. Don't dine HERE. I was ignored by the white staff at the bar who only acknowledged the 2 white women who came in about 20mns after me. Not only did I not get acknowledged while sitting at the bar, I also watched the staff try to give my food to the white guy sitting next to me. Opened my food and after specifically requesting no onions due to allergy, I get my sandwich and it has onions. Eat at your own risk!

This is a busy/happening place with great food but so noisy it's not a place you want to visit if you want a good conversation, especially if there are more than two of you at a table (we were a table of 8). The Peruvian dishes were terrific and quite large; plenty to share so order carefully if you're not a big eater. Two of us split the deliciious Cebiche Vegetariano seasonal mix vegetable appetizer and the Chaufa Aeropuerto (stir-fried rice with pork, shrimp and egg). The latter was superb but so big we couldn't finish, even after sharing with others at the table. But worth every bite we had. Service was disappointing; the waiter hustled but still got our drink orders wrong; then, she deliberately withheld one of the couple's appetizers. When we asked where it was, she explained that we had so many other dishes arriving at our table, she decided to hold that one back--until after all the main courses were served. So one couple just sat and watched and waited as the rest of us starting eating our appetizers. We offered to share but they said they were waiting for their order to arrive.

Hello Id love some under Cooked pasta with a half glass of wine!! This pretty much summed up my experience at Riccardo Trattoria. Zagat claimed “think-you’re-in-Italy”. Well not so much. I have been to Italia several times and the scam they have fooling people in Lincoln park seems to be working. Small portions with far from superior seafood seamed to be the norm at this establishment. Take my advice if you want authentic Italian food seek else where in Chicago, your money will be better spent.

$22 for a cheese burger that was not cooked to medium rare like I asked, over salted and French fries that were the last little bits in the bottom of the frier is ridiculous. If you can't do a simple dish right, why would I trust that a more complicated, and expensive, one? The staff was amazing and the only reason I didn't send the food back.

Everything was fine, just need more menu options as well as desserts & non alcoholic drinks. Overall, it was a great dining experience.

Review rating: 4.0

The food was good, not fantastic. I’ve had lots better. The ambience was nothing special ,all open , tight, can hear other conversations. The wait staff was rude and unacceptable, the manager very unprofessional, when discussed the issues. Overpriced and a bad experience. Not worth 150.00$ Then being harassed once something was said.

Review rating: 1.0

"This is our go-to spot in Chicago because the quality of the food is truly exceptional. However, there are times when the service doesn't match the culinary excellence. For example, during a recent visit on a quiet Monday evening (around 9:00 PM), the host initially handled our request for a table of six with unnecessary hesitation and doubt, despite the dining room having plenty of open seating and no reserve tables. A more welcoming and efficient approach from the host stand would significantly improve the overall guest experience, which is crucial for a restaurant of this caliber.

Signal: 0.0%

1st time at this location and they really give the minimum on each item. When you start out with asking for more rice, you already know how the rest will go. It was actually closing time and this young girl working barely wanted to put a full portion in our chipotle bowl. Had to ask for more tomatoes and corn and she gave us a dab of sour cream. Then she had the nerve to act irritated when we asked for a little more corn and cheese which we don't have to do at other chipotles. She literally gave us like 9 pieces of lettuces on top. At this point after she huffed and puffed... i didn't want to ask for more lettuce and I didn't address her attitude . I just know not to go back to this location. Terrible service

Signal: 0.0%

2 months ago I had a great experience. Im always fair with my reviews. Don't dine HERE. I was ignored by the white staff at the bar who only acknowledged the 2 white women who came in about 20mns after me. Not only did I not get acknowledged while sitting at the bar, I also watched the staff try to give my food to the white guy sitting next to me. Opened my food and after specifically requesting no onions due to allergy, I get my sandwich and it has onions. Eat at your own risk!

Signal: 0.0%