Covers every review in this sample from 2017 to 2026, so Las Vegas hotel owners can see long-running patterns beyond a single month.
Complaint ranking for Las Vegas hotels
Service accounts for 9% (2,009/21,871) of Las Vegas hotel reviews, followed by wait time at 6% (1,323/21,871).
Scroll to see more columns.
| Negative topic mention | Combined | Google Maps | Tripadvisor |
|---|---|---|---|
| Room | 11% (2,347/21,871) | 7% | 12% |
| Service | 9% (2,009/21,871) | 7% | 10% |
| Wait time | 6% (1,323/21,871) | 4% | 7% |
| Cleanliness | 6% (1,297/21,871) | 4% | 7% |
Google Maps and Tripadvisor coverage in Las Vegas
Google Maps contributes 6,561 Las Vegas hotel reviews dated 2019–2026; Tripadvisor contributes 15,310 Las Vegas hotel reviews dated 2017–2026.
What Las Vegas hotel owners can check
Room
Room complaints appear in 2,347 of 21,871 Las Vegas hotel reviews (11%); the excerpt below gives an example to investigate.
The rest of the trip was a one issue after another from the worst frozen margarita I’ve ever had at the Mexican restaurant to rock hard avocados in my breakfast burrito to a room phone that does not work.
Excerpt from a Tripadvisor review.
Check your own recent Las Vegas hotel reviews for similar room concerns. If the quoted experience fits your property, have maintenance test each room phone before release and record failed calls for repair.
Example owner reply to adapt: I’m sorry the room phone did not work during an already frustrating stay at our Las Vegas hotel; please share your room number and when you tried to use the phone.
Service
Service complaints appear in 2,009 of 21,871 Las Vegas hotel reviews (9%); the excerpt below gives an example to investigate.
and when I lost my room key and tried to get another one the lady at the front desk basically told me to f*** myself because it was under my moms name and not mine and I’m like we have the same last name
Excerpt from a Tripadvisor review.
Check your own recent Las Vegas hotel reviews for similar service concerns. If the quoted experience fits your property, coach reception to explain the identity checks needed for a replacement key and offer a respectful route through them.
Example owner reply to adapt: I’m sorry your request for a replacement key was handled disrespectfully at our Las Vegas hotel; please share the booking name and how the desk explained the replacement-key requirements.
Wait time
Wait time complaints appear in 1,323 of 21,871 Las Vegas hotel reviews (6%); the excerpt below gives an example to investigate.
The front desk woman was very rude and wanted me to wait in a huge line just to ask where the bell desk was and housekeepers were yelling all the way down the hall at each other very early in the morning.
Excerpt from a Tripadvisor review.
Check your own recent Las Vegas hotel reviews for similar wait time concerns. If the quoted experience fits your property, put bell-desk directions beside reception and have a queue host answer wayfinding questions without requiring a check-in wait.
Example owner reply to adapt: I’m sorry you were told to join a huge reception line simply to find the bell desk at our Las Vegas hotel; please share your arrival time and where you tried to get directions.
- Room — Combined
- 11%
-
- Service — Combined
- 9%
-
- Wait Time — Combined
- 6%
-
- Cleanliness — Combined
- 6%
-
Bars scaled 0–100%; rounded shares in labels.
What to preserve
Service receives praise in 32% (7,055/21,871) of Las Vegas hotel reviews; if your own guests describe the same strength, have the floor lead retain the greetings and follow-through that guests praise at your Las Vegas hotel.
Room receives praise in 31% (6,714/21,871) of Las Vegas hotel reviews; if your own guests describe the same strength, have housekeeping retain the room features and preparation guests praise at your Las Vegas hotel.
Cleanliness receives praise in 24% (5,327/21,871) of Las Vegas hotel reviews; if your own guests describe the same strength, keep the cleaning checks linked to the surfaces and linen guests praise at your Las Vegas hotel.
Start with one Las Vegas hotel check
Use the 2,347 room complaints in Las Vegas hotel reviews to choose which of your own comments to read first, then assign the relevant check above to a shift lead and review what they find after service.
Frequently asked questions
1 What is the top complaint in Las Vegas hotel reviews?
Room is the top complaint in 21,871 Las Vegas hotel reviews (11%), ahead of service and wait time.
2 How many reviews and listings are in the Las Vegas hotel sample?
The sample of Las Vegas hotels contains 21,871 analyzed reviews from 195 platform listings, with each review carrying equal weight.
3 Which years do the Las Vegas hotel reviews cover?
The Las Vegas hotel reviews span 2017–2026, giving owners a view across the full collection period.
4 What average ratings do the Las Vegas hotel reviews report?
For Las Vegas hotels, Google Maps averages 3.81 stars and Tripadvisor averages 3.76 stars among the analyzed reviews.
5 What should a Las Vegas hotel owner check first?
Check your own recent Las Vegas hotel reviews for similar room concerns. If the quoted experience fits your property, have maintenance test each room phone before release and record failed calls for repair.
Methodology and limitations
Data preparation: Reviato Insights team.
The combined sample covers reviews dated 2017–2026. Each platform’s coverage is listed below; the sample is not restricted to a shared time window. Years summarize coverage, not complete calendar years. Exact dates are in the source CSVs. The data-as-of label identifies when the snapshot was prepared, not when the reviews were written.
Each analyzed review record has equal weight: combined shares divide the sum of topic counts by the sum of analyzed reviews. Platforms and businesses with more reviews contribute more. Missing topic measurements are not treated as zero. Topics overlap, so their percentages must not be added. Displayed shares are rounded to whole percentages; rankings and CSVs retain greater precision.
The sample contains 195 platform listing records, not a verified count of unique businesses. Listings have not been matched across platforms, and possible cross-posted reviews have not been deduplicated. This analysis describes review records, not the average business or all customers. The platforms cover different periods; differences cannot isolate platform effects.
Google Maps: 6,561 analyzed reviews from 87 listing records, with review dates in 2019–2026; 9,726 stored reviews.
Average rating: 3.81 stars, arithmetic mean of ratings on the text-eligible analyzed reviews; blank-text reviews excluded (6,561 rated review records).
Excluded: 3,165 reviews with blank text. Text eligibility can change the rating and sentiment mix; these results do not describe excluded star-only reviews.
Tripadvisor: 15,310 analyzed reviews from 108 listing records, with review dates in 2017–2026; 15,310 stored reviews.
Average rating: 3.76 stars, arithmetic mean of ratings on the text-eligible analyzed reviews; blank-text reviews excluded (15,310 rated review records).
Topic counts come from automated classification that has not been validated. They describe this historical review sample, not confirmed problem rates, a diagnosis or current conditions. Quoted excerpts were checked for topic relevance; no measured classification precision is available.
Geography and category assignments have not been independently validated.