Las Vegas hotels on TripAdvisor

TripAdvisor data for Las Vegas hotels shows a modest 4.01 average rating across 112 hotels and 959111 published reviews, with cleanliness and staff friendliness as clear strengths but recurring operational pain points hurting perceived value.

Overall rating reflects modest satisfaction

The average rating of 4.01 indicates guests are generally satisfied but not ecstatic, suggesting room for improvement across the portfolio. With 112 hotels and 959111 published reviews, the sample size is large enough to flag systemic issues that operators should address.

Evidence:

• 4.01 average rating
• 112 hotels
• 959111 published reviews

Cleanliness consistently praised

Guest comments repeatedly highlight pristine environments, with “Very clean.” accounting for 24% of all praised snippets and “Clean.” for 20%, making hygiene the most reliable advantage. Maintaining these standards can sustain the baseline goodwill that underpins the overall rating.

Evidence:

• Very clean. (24% praise)
• Clean. (20% praise)

Staff friendliness boosts guest sentiment

Positive interactions drive loyalty, as “Friendly staff.” appears in 21% of praised excerpts and a representative quote lauds customer service as “top notch.” Operators should continue to empower front‑line teams, as this sentiment directly offsets many operational complaints.

Evidence:

• Friendly staff. (21% praise)
• Horseshoe is great proximity, connected to Paris, and their customer service is top notch.

Resort fee and check‑in friction drive negative sentiment

Surprise resort fees and slow check‑in processes dominate complaints; a $50‑day surprise resort fee was not disclosed (0.01% of complaints) and guests repeatedly mention “Long check in lines” and broken kiosk kiosks. These friction points directly lower net promoter scores and should be streamlined or transparently disclosed.

Evidence:

• $50/day surprise resort fee not mentioned in my original booking. (0.01% complaint)
• Long check in lines. (0.01% complaint)
• Check in and rewards kiosks did not work so everyone had to wait in line for the 1-2 people working at the front desk. (0.01% complaint)
• self check in took ages (0.01% complaint)

Facility maintenance issues erode experience

Across multiple topics guests report severe maintenance failures: lingering cigarette smoke, moldy odors, leaking roofs, loud air‑conditioners, and non‑functional digital keys, each appearing in top complaints (e.g., “the smell was horrible!!! … mold” at 0.01%). Such recurring defects undermine brand trust and must be prioritized for remediation.

Evidence:

• the smell was horrible!!! … mold (0.01% complaint)
• Air conditioner was the LOUDEST unit we have ever experienced (0.01% complaint)
• digital room key didn’t work (0.01% complaint)
• Wi‑Fi was very slow and dropped out (0.01% complaint)

Value perception hinges on hidden fees and amenity gaps

Guests feel overcharged when undisclosed resort fees ($53 per night) combine with limited amenities such as closed pools, missing microwaves, and restricted breakfast options, fueling negative value judgments despite spacious rooms. Transparent pricing and reliable amenity access are essential levers to improve the perceived value proposition.

Evidence:

• $53 per night resort fee (0.01% complaint)
• no microwave (0.01% complaint)
• Pool/hot tub closed for winter (0.01% complaint)
• Free breakfast is a gimmick (0.01% praise mention)
• rooms were clean nothing fancy just a place to save your money and get a good night sleep if you’re on a budget this is perfect for you (0.01% praise)