Philadelphia Hotels snapshot: 117 analyzed locations, 447,985 published reviews, and a reported average rating of 4.24.
The Philadelphia hotel snapshot
Evidence
Evidence snapshot
The article uses this TripAdvisor dataset scope before interpreting review themes.
- Locations
- 117
- Published reviews
- 447,985
- Reviews analyzed
- 14,561
- Average rating
- 4.24
This Philadelphia snapshot covers 117 analyzed hotel locations, with 447,985 published reviews alongside a reported average rating of 4.24. It offers a bounded view of one locality within Pennsylvania, so the figures describe the included locations and review volume without establishing broader patterns across the state.
Evidence:
- Snapshot: analyzed locations: 117; published reviews: 447,985; reported average rating: 4.24; localities count: 1
Room feedback becomes concrete
Evidence
Room evidence
TripAdvisor reviews show how this topic splits between complaints and praise.
- Complaint share
- 17.25
- Praise share
- 58.97
- Complaint share
- 17.3%
- Praise share
- 59%
- Reviews analyzed
- 14,561
Very clean.
Dirty room
The illustrative room comment focuses on two tangible aspects of the stay: water pressure and room cleanliness. Its phrasing suggests that both were basic expectations for this particular reviewer, while offering no detail about the specific cleanliness issue or what happened with the water pressure.
Evidence:
- Room: percentage: 17.25%; reported praise percentage (denominator not supplied): 58.97%; sample reviews analyzed: 14,561
- Illustrative room comment: At least we could have had water pressure and a clean room.
Uncertainty shapes the service account
Evidence
Service evidence
TripAdvisor reviews show how this topic splits between complaints and praise.
- Complaint share
- 13.06
- Praise share
- 64.08
- Complaint share
- 13.1%
- Praise share
- 64.1%
- Reviews analyzed
- 14,561
Friendly staff.
Poor customer service
The illustrative service comment describes a guest explaining a situation to staff but remaining unsure whether a charge was removed. The account centers on unresolved communication and the guest’s stated stress and frustration, without clarifying the original charge, the staff’s response, or the final outcome.
Evidence:
- Service: percentage: 13.06%; reported praise percentage (denominator not supplied): 64.08%; sample reviews analyzed: 14,561
- Illustrative service comment: I explained the situation to the staff, and I’m not sure whether the charge was ultimately removed, but it was quite stressful and frustrating.
Location framed through walkability
Evidence
Location evidence
TripAdvisor reviews show how this topic splits between complaints and praise.
- Complaint share
- 6.72
- Praise share
- 49.41
- Complaint share
- 6.7%
- Praise share
- 49.4%
- Reviews analyzed
- 14,561
Great location.
$230/night for a basic 2 queen room (filled with mold), $25/day for parking (not included w/ stay, littered with trash), $30/person for the waterpark (more like a zoo - ape exhibit extends into the hotel lobby).
The illustrative location comment connects convenience with being able to reach most tourist attractions on foot. That makes walkability the specific feature behind this guest’s positive description, although the account does not identify the attractions, distances involved, or the hotel’s precise position within Philadelphia.
Evidence:
- Location: percentage: 6.72%; reported praise percentage (denominator not supplied): 49.41%; sample reviews analyzed: 14,561
- Illustrative location comment: The hotel is very conveniently located, and you can visit most tourist attractions within walking distance.