Covers every review in this sample from 2004 to 2026, so Philadelphia restaurant owners can see long-running patterns beyond a single month.
Complaint ranking for Philadelphia restaurants
Wait time accounts for 8% (1,128/13,321) of Philadelphia restaurant reviews, followed by service at 7% (906/13,321).
Scroll to see more columns.
| Negative topic mention | Combined | Google Maps | Tripadvisor |
|---|---|---|---|
| Food | 9% (1,146/13,321) | 7% | 9% |
| Wait time | 8% (1,128/13,321) | 6% | 9% |
| Service | 7% (906/13,321) | 6% | 7% |
| Noise | 5% (698/13,321) | 2% | 6% |
Google Maps and Tripadvisor coverage in Philadelphia
Google Maps contributes 2,656 Philadelphia restaurant reviews dated 2022–2026; Tripadvisor contributes 10,665 Philadelphia restaurant reviews dated 2004–2026.
What Philadelphia restaurant owners can check
Food
Food complaints appear in 1,146 of 13,321 Philadelphia restaurant reviews (9%); the excerpt below gives an example to investigate.
The main course came out not looking at all appetizing the food was cold as ice the stuffing was burnt and only a small strip of turkey wih cranberry sauce no mashed potatoes it was the most awful dinner ever!
Excerpt from a Google Maps review.
Check your own recent Philadelphia restaurant reviews for similar food concerns. If the quoted experience fits your property, have the expeditor verify turkey-dinner temperature, stuffing condition and all listed sides before releasing the plate.
Example owner reply to adapt: I’m sorry the turkey dinner arrived cold with burnt stuffing and missing potatoes at our Philadelphia restaurant; please share the visit time and which sides were listed with your dinner.
Wait time
Wait time complaints appear in 1,128 of 13,321 Philadelphia restaurant reviews (8%); the excerpt below gives an example to investigate.
The wait staff was too busy running up and down the isles to pay any attention to our dining us trying to get their attention the fact we waited an hour to get our meals and one our water glass was dirty.
Excerpt from a Tripadvisor review.
Check your own recent Philadelphia restaurant reviews for similar wait time concerns. If the quoted experience fits your property, have the floor lead check glassware before seating and identify tables still waiting for mains after an hour.
Example owner reply to adapt: I’m sorry you waited an hour for meals and found a dirty water glass at our Philadelphia restaurant; please share your table time and when the glass and delay were reported.
Service
Service complaints appear in 906 of 13,321 Philadelphia restaurant reviews (7%); the excerpt below gives an example to investigate.
We didn’t see a waitress or anyone for that matter until the rest of the food was brought out so my mom’s food got extremely cold because she never received any ketchup or mustard for her crab cake and fries.
Excerpt from a Tripadvisor review.
Check your own recent Philadelphia restaurant reviews for similar service concerns. If the quoted experience fits your property, have servers deliver requested ketchup and mustard with crab cakes and fries before leaving the table.
Example owner reply to adapt: I’m sorry your mother’s crab cake and fries cooled while she waited for condiments at our Philadelphia restaurant; please share the order time and when the ketchup and mustard were first requested.
- Food — Combined
- 9%
-
- Wait Time — Combined
- 8%
-
- Service — Combined
- 7%
-
- Noise — Combined
- 5%
-
Bars scaled 0–100%; rounded shares in labels.
What to preserve
Food receives praise in 60% (8,018/13,321) of Philadelphia restaurant reviews; if your own guests describe the same strength, have the kitchen identify and retain the dishes praised by name at your Philadelphia restaurant.
Service receives praise in 41% (5,518/13,321) of Philadelphia restaurant reviews; if your own guests describe the same strength, have the floor lead retain the greetings and follow-through that guests praise at your Philadelphia restaurant.
Atmosphere receives praise in 11% (1,439/13,321) of Philadelphia restaurant reviews; if your own guests describe the same strength, retain the lighting, seating and atmosphere details guests praise at your Philadelphia restaurant.
Start with one Philadelphia restaurant check
Use the 1,146 food complaints in Philadelphia restaurant reviews to choose which of your own comments to read first, then assign the relevant check above to a shift lead and review what they find after service.
Frequently asked questions
1 What is the top complaint in Philadelphia restaurant reviews?
Food is the top complaint in 13,321 Philadelphia restaurant reviews (9%), ahead of wait time and service.
2 How many reviews and listings are in the Philadelphia restaurant sample?
The sample of Philadelphia restaurants contains 13,321 analyzed reviews from 147 platform listings, with each review carrying equal weight.
3 Which years do the Philadelphia restaurant reviews cover?
The Philadelphia restaurant reviews span 2004–2026, giving owners a view across the full collection period.
4 What average ratings do the Philadelphia restaurant reviews report?
For Philadelphia restaurants, Google Maps averages 4.31 stars and Tripadvisor averages 4.29 stars among the analyzed reviews.
5 What should a Philadelphia restaurant owner check first?
Check your own recent Philadelphia restaurant reviews for similar food concerns. If the quoted experience fits your property, have the expeditor verify turkey-dinner temperature, stuffing condition and all listed sides before releasing the plate.
Methodology and limitations
Data preparation: Reviato Insights team.
The combined sample covers reviews dated 2004–2026. Each platform’s coverage is listed below; the sample is not restricted to a shared time window. Years summarize coverage, not complete calendar years. Exact dates are in the source CSVs. The data-as-of label identifies when the snapshot was prepared, not when the reviews were written.
Each analyzed review record has equal weight: combined shares divide the sum of topic counts by the sum of analyzed reviews. Platforms and businesses with more reviews contribute more. Missing topic measurements are not treated as zero. Topics overlap, so their percentages must not be added. Displayed shares are rounded to whole percentages; rankings and CSVs retain greater precision.
The sample contains 147 platform listing records, not a verified count of unique businesses. Listings have not been matched across platforms, and possible cross-posted reviews have not been deduplicated. This analysis describes review records, not the average business or all customers. The platforms cover different periods; differences cannot isolate platform effects.
Google Maps: 2,656 analyzed reviews from 35 listing records, with review dates in 2022–2026; 3,602 stored reviews.
Average rating: 4.31 stars, arithmetic mean of ratings on the text-eligible analyzed reviews; blank-text reviews excluded (2,656 rated review records).
Excluded: 946 reviews with blank text. Text eligibility can change the rating and sentiment mix; these results do not describe excluded star-only reviews.
Tripadvisor: 10,665 analyzed reviews from 112 listing records, with review dates in 2004–2026; 10,665 stored reviews.
Average rating: 4.29 stars, arithmetic mean of ratings on the text-eligible analyzed reviews; blank-text reviews excluded (10,665 rated review records).
Topic counts come from automated classification that has not been validated. They describe this historical review sample, not confirmed problem rates, a diagnosis or current conditions. Quoted excerpts were checked for topic relevance; no measured classification precision is available.
Geography and category assignments have not been independently validated.