Google Maps
Average rating
4.40/ 5
Listing records
970
Published reviews
1,048,151
Market review analysis
Restaurant review snapshot in United States
Service is the most common complaint theme, with a 9.6% average share of analyzed reviews across sources with a positive complaint share.
See the review patterns that stand out, compare the platforms, and open the source reports behind the numbers.
- Published reviews
- 2,397,188
- Listing records
- 2,775
- Platforms
- 2
- Updated
- Oct 08
Platform comparison
How the review sources compare
Ratings and review volume are shown side by side so differences are easy to spot. The combined row sums listing records across sources. The same business may appear on more than one platform.
Source
Average rating
Listing records
Published reviews
Tripadvisor
Average rating
4.29/ 5
Listing records
1,805
Published reviews
1,349,037
Total
All sources
Average rating
4.33/ 5
Listing records
2,775
Published reviews
2,397,188
Recurring themes
What guests mention when something goes wrong
These percentages summarize distinct analyzed reviews with complaint mentions. Open the source counts to see the provider shares behind each market signal.
Each provider share is complaint reviews divided by analyzed reviews. Provider shares are rounded to two decimal places before averaging. The market signal gives equal weight to positive provider shares and excludes zero shares.
-
01
Service
Analysis of service mentions.
Complaint signal
9.6%
Service source counts
- Google Maps
-
5,137 complaint reviews out of 66,604 analyzed reviews · 7.71%
Review period May 05, 2015 to August 29, 2026
Data updated October 06, 2026
- Tripadvisor
-
15,712 complaint reviews out of 138,075 analyzed reviews · 11.38%
Review period January 20, 2015 to August 31, 2026
Data updated October 04, 2026
-
02
Wait Time
Analysis of wait time and delays.
Complaint signal
7.5%
Wait Time source counts
- Google Maps
-
3,305 complaint reviews out of 66,604 analyzed reviews · 4.96%
Review period September 04, 2015 to August 07, 2026
Data updated October 06, 2026
- Tripadvisor
-
13,793 complaint reviews out of 138,075 analyzed reviews · 9.99%
Review period January 20, 2015 to August 28, 2026
Data updated October 04, 2026
-
03
Value
Analysis of value mentions.
Complaint signal
6.3%
Value source counts
- Google Maps
-
3,035 complaint reviews out of 66,604 analyzed reviews · 4.56%
Review period May 05, 2015 to August 28, 2026
Data updated October 06, 2026
- Tripadvisor
-
11,079 complaint reviews out of 138,075 analyzed reviews · 8.02%
Review period January 20, 2015 to August 27, 2026
Data updated October 04, 2026
-
04
Location
Analysis of location mentions.
Complaint signal
2.7%
Location source counts
- Google Maps
-
1,463 complaint reviews out of 66,604 analyzed reviews · 2.20%
Review period May 05, 2015 to August 20, 2026
Data updated October 06, 2026
- Tripadvisor
-
4,469 complaint reviews out of 138,075 analyzed reviews · 3.24%
Review period January 20, 2015 to August 28, 2026
Data updated October 04, 2026
-
05
Noise
Analysis of noise and volume mentions.
Complaint signal
2.5%
Noise source counts
- Google Maps
-
697 complaint reviews out of 66,604 analyzed reviews · 1.05%
Review period October 25, 2017 to August 28, 2026
Data updated October 06, 2026
- Tripadvisor
-
5,322 complaint reviews out of 138,075 analyzed reviews · 3.85%
Review period January 21, 2015 to August 09, 2026
Data updated October 04, 2026
-
06
Atmosphere
Analysis of ambiance and setting mentions.
Complaint signal
1.3%
Atmosphere source counts
- Google Maps
-
646 complaint reviews out of 66,604 analyzed reviews · 0.97%
Review period February 08, 2017 to August 28, 2026
Data updated October 06, 2026
- Tripadvisor
-
2,319 complaint reviews out of 138,075 analyzed reviews · 1.68%
Review period January 20, 2015 to August 28, 2026
Data updated October 04, 2026
Geographic coverage
What this market includes
The current United States analysis covers 15 localities. Open a city only when you need its local source reports.
-
Atlanta
3 review sources
Open city analysis -
Boston
3 review sources
Open city analysis -
Buffalo
3 review sources
Open city analysis -
Chicago
3 review sources
Open city analysis -
Dallas
2 review sources
Open city analysis -
Houston
3 review sources
Open city analysis -
Kansas City
3 review sources
Open city analysis -
Las Vegas
3 review sources
Open city analysis -
Los Angeles
3 review sources
Open city analysis -
Miami
3 review sources
Open city analysis -
New York
3 review sources
Open city analysis -
Orlando
3 review sources
Open city analysis -
Philadelphia
3 review sources
Open city analysis -
San Francisco
3 review sources
Open city analysis -
Seattle
3 review sources
Open city analysis
Source reports
Read the platform reports to see the source metrics and narrative behind this market summary.
Tripadvisor
RestaurantsValue in New York restaurants: Tripadvisor reviews
Recurring value praise in New York restaurant reviews, with a check operators can run in their own reviews.
New York · August 28, 2026
Read source report
Google Maps
RestaurantsAtmosphere in New York restaurants: Google Maps reviews
Recurring atmosphere praise in New York restaurant reviews, with a check operators can run in their own reviews.
New York · August 28, 2026
Read source report
Aggregate
RestaurantsService praise and complaints in New York restaurants
Service praise runs high in New York restaurant reviews, with service complaints to investigate and checks operators can run.
New York · August 28, 2026
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Tripadvisor
RestaurantsLocation in Seattle restaurants: Tripadvisor reviews
Recurring location praise in Seattle restaurant reviews, with a check operators can run in their own reviews.
Seattle · August 04, 2026
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Google Maps
RestaurantsCleanliness in Seattle restaurants: Google Maps reviews
Recurring cleanliness praise in Seattle restaurant reviews, with a check operators can run in their own reviews.
Seattle · August 04, 2026
Read source report
Aggregate
RestaurantsService praise and complaints in Seattle restaurants
Service praise runs high in Seattle restaurant reviews, with service complaints to investigate and checks operators can run.
Seattle · August 04, 2026
Read source report
How to read this analysis
Reviato standardizes public review metrics across sources, then calculates topic signals from distinct analyzed reviews. Platform labels and source reports stay visible so the findings can be checked.
Topic percentages describe distinct analyzed reviews, not every published review. Treat them as a market signal and confirm the pattern in your own recent feedback before acting.
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