Google Maps
Average rating
4.41/ 5
Listing records
1,001
Published reviews
1,094,659
Market review analysis
Restaurant review snapshot in United States
Wait Time is the most common complaint theme, with a 6.3% average share of analyzed reviews across sources with a positive complaint share.
See the review patterns that stand out, compare the platforms, and open the source reports behind the numbers.
- Published reviews
- 2,469,191
- Listing records
- 2,823
- Platforms
- 2
- Updated
- Oct 14
Platform comparison
How the review sources compare
Ratings and review volume are shown side by side so differences are easy to spot. The combined row sums listing records across sources. The same business may appear on more than one platform.
Source
Average rating
Listing records
Published reviews
Tripadvisor
Average rating
4.29/ 5
Listing records
1,822
Published reviews
1,374,532
Total
All sources
Average rating
4.33/ 5
Listing records
2,823
Published reviews
2,469,191
Recurring themes
What guests mention when something goes wrong
These percentages summarize distinct analyzed reviews with complaint mentions. Open the source counts to see the provider shares behind each market signal.
Each provider share is complaint reviews divided by analyzed reviews. Provider shares are rounded to two decimal places before averaging. The market signal gives equal weight to positive provider shares and excludes zero shares.
-
01
Wait Time
Analysis of wait time and delays.
Complaint signal
6.3%
Wait Time source counts
- Google Maps
-
2,816 complaint reviews out of 69,808 analyzed reviews · 4.03%
Review period September 04, 2015 to October 08, 2026
Data updated October 13, 2026
- Tripadvisor
-
12,419 complaint reviews out of 144,529 analyzed reviews · 8.59%
Review period January 20, 2015 to October 09, 2026
Data updated October 14, 2026
-
02
Service
Analysis of service mentions.
Complaint signal
5.9%
Service source counts
- Google Maps
-
3,180 complaint reviews out of 69,808 analyzed reviews · 4.56%
Review period May 05, 2015 to October 09, 2026
Data updated October 13, 2026
- Tripadvisor
-
10,573 complaint reviews out of 144,529 analyzed reviews · 7.32%
Review period January 20, 2015 to October 09, 2026
Data updated October 14, 2026
-
03
Value
Analysis of value mentions.
Complaint signal
4.2%
Value source counts
- Google Maps
-
1,669 complaint reviews out of 69,808 analyzed reviews · 2.39%
Review period May 05, 2015 to October 09, 2026
Data updated October 13, 2026
- Tripadvisor
-
8,598 complaint reviews out of 144,529 analyzed reviews · 5.95%
Review period January 20, 2015 to October 08, 2026
Data updated October 14, 2026
-
04
Noise
Analysis of noise and volume mentions.
Complaint signal
2.5%
Noise source counts
- Google Maps
-
682 complaint reviews out of 69,808 analyzed reviews · 0.98%
Review period October 25, 2017 to October 09, 2026
Data updated October 13, 2026
- Tripadvisor
-
5,819 complaint reviews out of 144,529 analyzed reviews · 4.03%
Review period January 21, 2015 to October 07, 2026
Data updated October 14, 2026
-
05
Location
Analysis of location mentions.
Complaint signal
1.0%
Location source counts
- Google Maps
-
450 complaint reviews out of 69,808 analyzed reviews · 0.64%
Review period May 05, 2015 to October 08, 2026
Data updated October 13, 2026
- Tripadvisor
-
1,816 complaint reviews out of 144,529 analyzed reviews · 1.26%
Review period January 20, 2015 to October 07, 2026
Data updated October 14, 2026
-
06
Atmosphere
Analysis of ambiance and setting mentions.
Complaint signal
0.3%
Atmosphere source counts
- Google Maps
-
144 complaint reviews out of 69,808 analyzed reviews · 0.21%
Review period February 08, 2017 to October 09, 2026
Data updated October 13, 2026
- Tripadvisor
-
658 complaint reviews out of 144,529 analyzed reviews · 0.46%
Review period January 20, 2015 to October 08, 2026
Data updated October 14, 2026
Geographic coverage
What this market includes
The current United States analysis covers 15 localities. Open a city only when you need its local source reports.
-
Atlanta
1 review source
Open city analysis -
Boston
1 review source
Open city analysis -
Buffalo
1 review source
Open city analysis -
Chicago
1 review source
Open city analysis -
Dallas
1 review source
Open city analysis -
Houston
1 review source
Open city analysis -
Kansas City
1 review source
Open city analysis -
Las Vegas
1 review source
Open city analysis -
Los Angeles
1 review source
Open city analysis -
Miami
1 review source
Open city analysis -
New York
1 review source
Open city analysis -
Orlando
1 review source
Open city analysis -
Philadelphia
1 review source
Open city analysis -
San Francisco
1 review source
Open city analysis -
Seattle
1 review source
Open city analysis
Source reports
Read the platform reports to see the source metrics and narrative behind this market summary.
Review analysis
RestaurantsSeattle restaurants: where review records point owners to focus
12,963 analyzed Seattle restaurant review records on Google Maps and Tripadvisor, covering 2005–2026.
Seattle · October 12, 2026
Read source report
Review analysis
RestaurantsHouston Restaurants: Where Review Mentions Point First
11,330 analyzed Houston restaurant review records on Google Maps and Tripadvisor, covering 2005–2026.
Houston · October 12, 2026
Read source report
Review analysis
RestaurantsDallas Restaurants Review Priorities from Pooled Records
12,774 analyzed Dallas restaurant review records on Google Maps and Tripadvisor, covering 2004–2026.
Dallas · October 12, 2026
Read source report
Review analysis
RestaurantsPhiladelphia Restaurants: Review Themes Owners Should Check First
13,321 analyzed Philadelphia restaurant review records on Google Maps and Tripadvisor, covering 2004–2026.
Philadelphia · October 12, 2026
Read source report
Review analysis
RestaurantsNYC restaurant reviews: food, waits and service
21,952 analyzed New York restaurant review records on Google Maps and Tripadvisor, covering 2008–2026.
New York · October 12, 2026
Read source report
Review analysis
RestaurantsBuffalo New York Restaurant Review Priorities
11,876 analyzed Buffalo restaurant review records on Google Maps and Tripadvisor, covering 2007–2026.
Buffalo · October 12, 2026
Read source report
How to read this analysis
Reviato standardizes public review metrics across sources, then calculates topic signals from distinct analyzed reviews. Platform labels and source reports stay visible so the findings can be checked.
Topic percentages describe distinct analyzed reviews, not every published review. Treat them as a market signal and confirm the pattern in your own recent feedback before acting.
Your next step
Manage a business in this market?
See how Reviato approaches private feedback and public review analysis.