Covers every review in this sample from 2003 to 2026, so Dallas hotel owners can see long-running patterns beyond a single month.
Complaint ranking for Dallas hotels
Service accounts for 8% (1,536/18,109) of Dallas hotel reviews, followed by cleanliness at 7% (1,243/18,109).
Scroll to see more columns.
| Negative topic mention | Combined | Google Maps | Tripadvisor |
|---|---|---|---|
| Room | 10% (1,861/18,109) | 8% | 11% |
| Service | 8% (1,536/18,109) | 8% | 9% |
| Cleanliness | 7% (1,243/18,109) | 6% | 8% |
| Noise | 6% (1,064/18,109) | 5% | 7% |
Google Maps and Tripadvisor coverage in Dallas
Google Maps contributes 6,804 Dallas hotel reviews dated 2017–2026; Tripadvisor contributes 11,305 Dallas hotel reviews dated 2003–2026.
What Dallas hotel owners can check
Room
Room complaints appear in 1,861 of 18,109 Dallas hotel reviews (10%); the excerpt below gives an example to investigate.
“I’ll have to find out who was in the room before because they are going to be charged $250 for smoking.” The stale smell in both rooms told me it wasn’t the first time guests broke the no-smoking policy.
Excerpt from a Tripadvisor review.
Check your own recent Dallas hotel reviews for similar room concerns. If the quoted experience fits your property, have housekeeping inspect rooms for smoke odor before release and give reception an escalation route for disputed smoking charges.
Example owner reply to adapt: I’m sorry both rooms smelled stale and the smoking-charge conversation added to your concern at our Dallas hotel; please share the room numbers and when the smoke odor was reported.
Service
Service complaints appear in 1,536 of 18,109 Dallas hotel reviews (8%); the excerpt below gives an example to investigate.
Went to check out and get a receipt the morning clerk was being rude to the young lady buying a drink and very rudely almost in a yell 3 times in a row without giving us a chance to answer ask can I help you.
Excerpt from a Google Maps review.
Check your own recent Dallas hotel reviews for similar service concerns. If the quoted experience fits your property, coach morning reception staff to acknowledge checkout guests once, allow an answer and provide requested receipts calmly.
Example owner reply to adapt: I’m sorry the repeated raised-voice questions made checkout uncomfortable at our Dallas hotel; please share your checkout time and when you requested the receipt.
Cleanliness
Cleanliness complaints appear in 1,243 of 18,109 Dallas hotel reviews (7%); the excerpt below gives an example to investigate.
we were told that we might not have a room ready for an unknown period of time & then we were eventually sent up (many hours after our paid for and scheduled check-in time) to a room that was unclean.
Excerpt from a Tripadvisor review.
Check your own recent Dallas hotel reviews for similar cleanliness concerns. If the quoted experience fits your property, have housekeeping sign off cleanliness before reception marks a delayed room ready for check-in.
Example owner reply to adapt: I’m sorry you waited beyond the scheduled check-in time and still received an unclean room at our Dallas hotel; please share your arrival time and when the room was finally released.
- Room — Combined
- 10%
-
- Service — Combined
- 8%
-
- Cleanliness — Combined
- 7%
-
- Noise — Combined
- 6%
-
Bars scaled 0–100%; rounded shares in labels.
What to preserve
Service receives praise in 41% (7,377/18,109) of Dallas hotel reviews; if your own guests describe the same strength, have the floor lead retain the greetings and follow-through that guests praise at your Dallas hotel.
Room receives praise in 31% (5,570/18,109) of Dallas hotel reviews; if your own guests describe the same strength, have housekeeping retain the room features and preparation guests praise at your Dallas hotel.
Cleanliness receives praise in 24% (4,391/18,109) of Dallas hotel reviews; if your own guests describe the same strength, keep the cleaning checks linked to the surfaces and linen guests praise at your Dallas hotel.
Start with one Dallas hotel check
Use the 1,861 room complaints in Dallas hotel reviews to choose which of your own comments to read first, then assign the relevant check above to a shift lead and review what they find after service.
Frequently asked questions
1 What is the top complaint in Dallas hotel reviews?
Room is the top complaint in 18,109 Dallas hotel reviews (10%), ahead of service and cleanliness.
2 How many reviews and listings are in the Dallas hotel sample?
The sample of Dallas hotels contains 18,109 analyzed reviews from 202 platform listings, with each review carrying equal weight.
3 Which years do the Dallas hotel reviews cover?
The Dallas hotel reviews span 2003–2026, giving owners a view across the full collection period.
4 What average ratings do the Dallas hotel reviews report?
For Dallas hotels, Google Maps averages 3.79 stars and Tripadvisor averages 3.89 stars among the analyzed reviews.
5 What should a Dallas hotel owner check first?
Check your own recent Dallas hotel reviews for similar room concerns. If the quoted experience fits your property, have housekeeping inspect rooms for smoke odor before release and give reception an escalation route for disputed smoking charges.
Methodology and limitations
Data preparation: Reviato Insights team.
The combined sample covers reviews dated 2003–2026. Each platform’s coverage is listed below; the sample is not restricted to a shared time window. Years summarize coverage, not complete calendar years. Exact dates are in the source CSVs. The data-as-of label identifies when the snapshot was prepared, not when the reviews were written.
Each analyzed review record has equal weight: combined shares divide the sum of topic counts by the sum of analyzed reviews. Platforms and businesses with more reviews contribute more. Missing topic measurements are not treated as zero. Topics overlap, so their percentages must not be added. Displayed shares are rounded to whole percentages; rankings and CSVs retain greater precision.
The sample contains 202 platform listing records, not a verified count of unique businesses. Listings have not been matched across platforms, and possible cross-posted reviews have not been deduplicated. This analysis describes review records, not the average business or all customers. The platforms cover different periods; differences cannot isolate platform effects.
Google Maps: 6,804 analyzed reviews from 89 listing records, with review dates in 2017–2026; 9,516 stored reviews.
Average rating: 3.79 stars, arithmetic mean of ratings on the text-eligible analyzed reviews; blank-text reviews excluded (6,804 rated review records).
Excluded: 2,712 reviews with blank text. Text eligibility can change the rating and sentiment mix; these results do not describe excluded star-only reviews.
Tripadvisor: 11,305 analyzed reviews from 113 listing records, with review dates in 2003–2026; 11,305 stored reviews.
Average rating: 3.89 stars, arithmetic mean of ratings on the text-eligible analyzed reviews; blank-text reviews excluded (11,305 rated review records).
Topic counts come from automated classification that has not been validated. They describe this historical review sample, not confirmed problem rates, a diagnosis or current conditions. Quoted excerpts were checked for topic relevance; no measured classification precision is available.
Geography and category assignments have not been independently validated.