Topic

What hotel reviews say about cleanliness in Washington, United States

Cleanliness appears in 6.5% of analyzed complaint excerpts in this market.

Google Maps is below the baseline by 3.0 percentage points.

Confidence: 16,306; Reviews analyzed
Last update: July 24, 2026; 2 platforms in the sample

At a glance

Share of complaint snippets where this topic appears by platform.

This metric tracks topic presence in complaint snippets, not positive versus negative sentiment split.

Balance is praise minus complaint for this topic on the same platform.

Google Maps

Signal balance: +18.9pp

Complaint signal

5.0%

Praise signal

23.9%

Tripadvisor

Signal balance: +29.7pp

Complaint signal

8.0%

Praise signal

37.7%

How this market compares

Compare this subdivision with country-level Hotels patterns.

Largest gap: Google Maps is below baseline by 3.0 points.

Google Maps

Country baseline

8.0%

Tripadvisor

Country baseline

8.8%

Platform-by-platform signal

Compare complaint and praise mentions by source, including the available baseline.

Tripadvisor

Complaint signal is 8.0%.

Praise signal is 37.7%.

Baseline signal is 8.8%.

Delta vs baseline is -0.8 points.

Google Maps

Complaint signal is 5.0%.

Praise signal is 23.9%.

Baseline signal is 8.0%.

Delta vs baseline is -3.0 points.

Largest difference from baseline

This is the largest measured difference between the current market and its available baseline.

Google Maps

3.0pp below

Current signal is below baseline by 3.0 points (current 5.0%, baseline 8.0%).

Tripadvisor

0.8pp below

Current signal is below baseline by 0.8 points (current 8.0%, baseline 8.8%).

What reviewers keep mentioning

These themes appear most often in the analyzed excerpts for this market.

Google Maps Top complaints

3 days in we asked for our room to be cleaned - new towel - garbage taken out- 4 days in we have asked 3 xs

Google Maps Top praises

Very clean.

Google Maps Top praises

Clean rooms.

Google Maps Top praises

Clean.

Tripadvisor Top complaints

Dirty bathroom.

Tripadvisor Top complaints

The only issue is housekeeping did not clean our room during the four day stay.

Tripadvisor Top praises

Very clean.

Tripadvisor Top praises

Clean.

Tripadvisor Top praises

The room was clean.

Representative review quotes

These excerpts show the review language behind the measured signal.

Google Maps Praise quote

-clean/fresh/new modern

Review rating: 4.0

Tripadvisor Praise quote

It was spotlessly clean, incredibly comfortable, and very spacious.

Review rating: 5.0

What the signal means

Coverage

193 insight listings mention Cleanliness in this scope.

Signal strength

Complaint signal is 6.5% across available platforms.

Praise signal is 30.8% across available platforms.

Next step

Pick one issue worth checking, then use recent reviews to see whether the pattern is still present.

Compare Washington, United States with the national Hotels pattern to see what stands out locally.

Use the Cleanliness signal to decide where to look, then check it against recent feedback from your own Hotels.

Evidence behind this topic

Cleanliness groups review language such as clean, cleanliness, dirty, hygiene, pests, and sanitary, so the signal stays tied to concrete guest wording rather than a generic score.
Washington, United States, Hotels uses 16306 analyzed reviews across 2 platforms, 1 locality records, and 193 supporting insight listings for Cleanliness.
Tripadvisor has the strongest complaint signal for Cleanliness at 8.0%, compared with a measured average of 6.5% across platforms.
Tripadvisor has the strongest praise signal for Cleanliness at 37.7%, compared with a measured average of 30.8% across platforms.