Entity extraction from reviews (people, places, products)
Identify named entities mentioned in reviews—people, places, and products/amenities—so you can spot repeated mentions and investigate faster.
Key Highlights
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People mentions
- Spot staff names guests choose to highlight. Understand what service moments stand out.
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Place mentions
- Catch location expectations—what "central" or "close to transit" actually meant to guests.
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Products & amenities
- Track repeated operational issues—air conditioning, wifi, shower pressure—across reviews.
What entity extraction identifies
People
Names guests mention in reviews. Useful context for understanding what service moments stand out.
Places
Cities, landmarks, transit mentions. Often reveal expectation gaps about location and convenience.
Products/amenities
Air conditioning, wifi, espresso machine. Where you catch repeat operational issues.
Operational uses
Repeated mentions of a room/amenity
If "air conditioning" shows up again and again, quickly answer if it's all locations, one floor, or one unit type.
Location/place mentions tied to expectations
When guests mention "airport" or "metro" negatively, it's often an expectation-setting fix, not a branding debate.
Staff-name mentions (insight, not HR tooling)
Use for coaching moments and training opportunities. Not for ranking people.
Frequently Asked Questions
Related Pages
Aspect-based review analysis for teams who need specifics
Turn messy review text into clear buckets like service, cleanliness, and value. See aspect scores and sentiment highlights, then validate with search and track change over time.
Track positive vs negative review sentiment
Classify each review as positive or negative, then track sentiment over time. Spot early dips, compare platforms, and see the reviews behind the shift.
Review highlights that show the exact phrases behind sentiment
Highlight sentiment-bearing phrases inside reviews so you can triage faster and use evidence—not gut feel—when deciding what to fix.
Tired of vague feedback?
Start tracking the specific things guests name.