Workflow
Public review text can surface named clues
Staff names, places, rooms, menu items, and service details stay connected to the source review.
Features
Pull named clues out of customer feedback
Extract useful names, places, teams, items, and experience details from public reviews and private feedback while keeping the source visible.
Turn vague text into specific clues managers can investigate.
Product preview
Extracted clues stay attached to feedback records
Use public review clues for reputation investigation and private feedback clues when a customer conversation is possible.
Evidence
Private feedback keeps follow-up context close
When a customer shares details privately, managers can keep the clue near the rating, status, and contact context.
Outcome
Related clues can become operating themes
Use aspect analysis when repeated named details point to a broader service or experience issue.
What entity extraction is for
Entity extraction finds the concrete details inside customer language. It helps operators move from “someone complained” to the exact person, place, item, or context mentioned.
What managers can act on
Incident detail
Identify the named clue that makes a complaint investigable.
Repeated mention
See if the same item, place, or team appears across feedback.
Follow-up context
Use private feedback contact and consent when the customer can clarify the issue.
Frequently asked questions
Pull named clues out of customer feedback
Turn vague text into specific clues managers can investigate.
- Named detail extraction
- Source-specific feedback
- Operator handoff