What is vacation rental review analytics?

It's turning Airbnb and Booking.com reviews into repeatable signals, recurring themes, aspect sentiment, and trends.

Which platforms are supported on this page?

Airbnb and Booking.com. The goal is a clean, focused view across the two platforms where most hosts and PMs live.

We already read reviews. What does analytics add?

Reading reviews tells you what one guest felt. Analytics tells you what keeps happening across stays.

Can Reviato analyze multiple properties and units?

Yes. It's built for property managers with multiple units. You can filter by property and unit.

What aspects matter most for vacation rentals?

Cleanliness, location accuracy, check-in, communication, value, and amenities.

Does Reviato automate guest messaging or replies?

No. Reviato is analytics and investigation. It doesn't do messaging or auto-responses.

How does "unit-level" investigation work?

Filter to a single unit and timeframe, then use search and highlights to confirm what guests are repeating.

How do we compare across properties without spreadsheets?

Use the same filters (time window + platform) across properties and compare aspect trends.

What are platform links per property?

Direct links back to the source platforms so you can jump from an insight to the original listing.

Is this useful for small portfolios (five to 20 units)?

Yes. Smaller portfolios still suffer from pattern blindness because reviews come in slowly and across platforms.

Solutions

Vacation Rental Review Analytics for Airbnb & Booking.com

Manage multiple units without drowning in reviews. Reviato aggregates Airbnb and Booking.com reviews, tracks aspect sentiment and trends.

How to use this page

Use this page as a practical reference, then apply the ideas to your own operation and constraints.

Focus on one actionable change at a time and measure outcomes before moving to the next change.

Key Highlights

Airbnb + Booking.com: Aggregate reviews from both platforms in one view. Stop switching tabs.
Aspect sentiment: Track cleanliness, location accuracy, check-in, communication, value, and amenities.
Unit-level investigation: Filter to a single unit and timeframe. Confirm what guests are repeating.
Trend tracking: Watch topic shifts and sentiment changes. See if fixes actually show up in feedback.
Search & filter: Filter by property, unit, platform, date range, and keywords.
Portfolio comparison: Compare trends across properties without spreadsheets. See deltas fast.

Aspects that matter for rentals

Cleanliness

Turnover quality, linens, bathroom, odors. Words: "spotless", "dirty", "smelled", "stains".

Location accuracy

Distance, neighborhood expectations, noise. Words: "as described", "far", "sketchy".

Check-in

Instructions, lockbox, timing, friction. Words: "easy", "confusing", "couldn't get in".

Communication

Clarity, responsiveness, expectations. Words: "helpful", "unclear", "hard to reach".

Value

Fairness vs price, fees, what's included. Words: "overpriced", "worth it", "hidden fees".

Amenities

Wi-Fi, AC, parking, kitchen, extras. Words: "strong Wi-Fi", "no AC", "parking".

Examples

Unit A vs Unit B

Unit A shows rising cleanliness mentions, Unit B shows check-in confusion.

Amenity complaints

Filter to amenities and compare across properties.

Platform bias

Compare Airbnb vs Booking.com comments for the same unit.

What hosts and property managers miss

Most teams don't miss reviews. They miss patterns.

What usually slips through: slow drift (cleanliness gradually getting worse), unit-specific issues masked by portfolio averages, platform bias (Booking.com guests complain about one thing, Airbnb guests about another), and fixes that didn't stick because nobody tracked the trend.

What it is not

Reviato is not a shared inbox for replying to reviews, a messaging platform, or a listings manager.

What you will see

Unit filters

Filter reviews down to a single unit.

Aspect breakdown

Cleanliness, check-in, communication, and amenities.

Trend chart

Sentiment changes over time by property.

Manage multiple units without drowning

Get a portfolio-level view of what's repeating across stays.

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