Collect
Public rental reviews show unit-level patterns
Source, rating, date, and guest text stay visible when managers inspect rental feedback.
See guest feedback across vacation rental units
Analyze public rental reviews and collect private stay feedback so hosts and operators can find unit-level issues earlier.
Rental review analysis and private stay feedback
Use public rental review evidence for reputation patterns and private feedback for recoverable unit-level context.
Recover
Private feedback captures stay context separately
Use private feedback forms when a guest issue needs more detail than a public platform review provides.
Analyze
Managers can triage recoverable feedback
The private feedback inbox keeps rating, status, contact context, and follow-up work together.
What vacation rental teams use Reviato for
Rental operators need to understand public platform reviews while also collecting private guest feedback tied to the unit and stay.
What managers can act on
Unit problem
Identify cleaning, access, amenities, or maintenance issues that repeat.
Guest recovery
Use consented contact details when private stay feedback needs follow-up.
Platform reputation
Watch public review themes without relying only on star averages.
Frequently asked questions
See guest feedback across vacation rental units
Give rental operators a clearer view of what guests publish and what they would tell you privately.