Vacation Rental Review Analytics for Airbnb & Booking.com
Manage multiple units without drowning in reviews. Reviato aggregates Airbnb and Booking.com reviews, tracks aspect sentiment and trends, and lets you investigate issues by property/unit—fast.
Key Highlights
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Airbnb + Booking.com
- Aggregate reviews from both platforms in one view. Stop switching tabs.
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Aspect sentiment
- Track cleanliness, location accuracy, check-in, communication, value, and amenities.
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Unit-level investigation
- Filter to a single unit and timeframe. Confirm what guests are repeating.
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Trend tracking
- Watch topic shifts and sentiment changes. See if fixes actually show up in feedback.
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Search & filter
- Filter by property, unit, platform, date range, and keywords.
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Portfolio comparison
- Compare trends across properties without spreadsheets. See deltas fast.
Aspects that matter for rentals
Cleanliness
Turnover quality, linens, bathroom, odors. Words: "spotless", "dirty", "smelled", "stains".
Location accuracy
Distance, neighborhood expectations, noise. Words: "as described", "far", "sketchy".
Check-in
Instructions, lockbox, timing, friction. Words: "easy", "confusing", "couldn't get in".
Communication
Clarity, responsiveness, expectations. Words: "helpful", "unclear", "hard to reach".
Value
Fairness vs price, fees, what's included. Words: "overpriced", "worth it", "hidden fees".
Amenities
Wi-Fi, AC, parking, kitchen, extras. Words: "strong Wi-Fi", "no AC", "parking".
What hosts and property managers miss
Most teams don't miss reviews. They miss patterns.
What usually slips through: slow drift (cleanliness gradually getting worse), unit-specific issues masked by portfolio averages, platform bias (Booking.com guests complain about one thing, Airbnb guests about another), and fixes that didn't stick because nobody tracked the trend.
Frequently Asked Questions
Related Pages
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Manage multiple units without drowning
Get a portfolio-level view of what's repeating across stays.