What are "review highlights" in Reviato?

They highlight sentiment-bearing phrases inside the review text so you can see what drove the positive or negative signal.

Do highlights change the review content?

No. They only visually emphasize parts of the existing text.

Are highlights the same thing as sentiment analysis?

No. Sentiment gives you a label or trend; highlights show the specific phrases that explain why.

Does Reviato suggest rewrites or generate responses from highlights?

No. There are no rewrite suggestions, response generation, or tone correction claims here.

How do highlights help with triage?

They let you scan a review in seconds and focus on the line that matters instead of reading every sentence closely.

Can highlights be wrong?

Yes, especially with sarcasm, mixed feedback, or unclear wording. Use highlights as a pointer, then read the full review for context.

How do highlights help with aspect analysis?

When an aspect dips (like cleanliness), highlights help you see the exact words guests used, which makes the "why" obvious.

How do highlights work with review search?

Search narrows the set of reviews; highlights make the matching reviews faster to understand once you open them.

Is this available across platforms and locations?

Highlights apply to the review text you're looking at, regardless of platform or location, as long as the review content is available.

Features

Review highlights that show the exact phrases behind sentiment

Highlight sentiment-bearing phrases inside reviews so you can triage faster and use evidence, not gut feel, when deciding what to fix.

How to use this page

Use this page as a practical reference, then apply the ideas to your own operation and constraints.

Focus on one actionable change at a time and measure outcomes before moving to the next change.

Key Highlights

Phrase highlighting: Sentiment-bearing phrases are highlighted so your eyes go straight to the words that carry the meaning.
Faster triage: Get to the point in seconds. Most teams don't have time to read every review closely.
Evidence for decisions: Repeated phrases like "dirty bathroom" or "waited 40 minutes" are operationally specific.

Example highlights

Waited forever

"Food was great, but we waited forever."

Bathroom smelled

"Room was fine, the bathroom smelled."

Check-in was confusing

"Check-in was confusing and we got stuck outside."

Front desk was slow

"Front desk was slow at checkout."

Rude staff

"The server was rude about the allergy request."

Where this helps

Fast triage

Scan the key phrase instead of reading every line.

Root cause

Use the highlighted line as evidence when deciding a fix.

Team handoff

Share the exact phrase in a task or meeting note.

Combine with aspects + search

Highlights are strongest when you use them to move from signal -> proof -> action.

Start with sentiment analysis to spot a negative shift. Use aspect analysis to find the bucket taking the hit. Use review search to pull the exact set of reviews. Open them and use highlights to see the repeated phrases fast.

This workflow prevents the classic failure mode: fixing the loudest complaint instead of the most common one.

Move faster without cutting corners

Turn review reading into a quick scan, with evidence you can act on.

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