Aspect-based review analysis for teams who need specifics
Turn messy review text into clear buckets like service, cleanliness, and value. See aspect scores, sentiment highlights, and verify with search.
How to use this page
Use this page as a practical reference, then apply the ideas to your own operation and constraints.
Focus on one actionable change at a time and measure outcomes before moving to the next change.
Key Highlights
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Aspect breakdown
- Group feedback into practical buckets like service, cleanliness, value, and location so you can see where sentiment is landing.
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Aspect scores
- Rank aspects by impact to see what's hurting most. Focus on the bucket that's consistently negative.
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Sentiment highlights
- See the exact phrases driving each score. Know why cleanliness is down, not just that it is.
What aspect analysis shows in Reviato
Average ratings are blunt. They tell you something is wrong, but not what to fix.
Aspect analysis turns the noise into buckets your team can actually work with: service, cleanliness, value, location, and the themes that come up again and again.
Where this helps
Housekeeping vs service complaints
Separate cleanliness issues from front desk complaints so each team owns the fix.
Value vs location drift
See when guests talk about price or location more than service.
Seasonal shifts
Track which aspect changes when staffing or guest mix changes.
How to use aspects
Prioritize the top negative aspect
Start with the single aspect doing the most damage. Pick one change you can deploy this week.
Verify with search & filtering
Use search and filters to confirm patterns. Is this only happening on weekends? A specific room type?
Watch the aspect trend after changes
After you make a change, watch the aspect trend. Did the score move the right way over the following weeks?
Compare aspects across platforms / locations
Aspect problems are often uneven. Compare breakdowns to isolate where the issue lives.
Frequently Asked Questions
Ready to see what's really happening?
Stop arguing about what's going wrong. Use aspects to make it obvious.