Aspect-based review analysis for teams who need specifics
Turn messy review text into clear buckets like service, cleanliness, and value. See aspect scores and sentiment highlights, then validate with search and track change over time.
Key Highlights
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Aspect breakdown
- Group feedback into practical buckets like service, cleanliness, value, and location so you can see where sentiment is landing.
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Aspect scores
- Rank aspects by impact to see what's hurting most. Focus on the bucket that's consistently negative.
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Sentiment highlights
- See the exact phrases driving each score. Know why cleanliness is down, not just that it is.
What aspect analysis shows in Reviato
Average ratings are blunt. They tell you something is wrong, but not what to fix.
Aspect analysis turns the noise into buckets your team can actually work with: service, cleanliness, value, location, and the themes that come up again and again.
How to use aspects
Prioritize the top negative aspect
Start with the single aspect doing the most damage. Pick one change you can deploy this week.
Verify with search & filtering
Use search and filters to confirm patterns. Is this only happening on weekends? A specific room type?
Watch the aspect trend after changes
After you make a change, watch the aspect trend. Did the score move the right way over the following weeks?
Compare aspects across platforms / locations
Aspect problems are often uneven. Compare breakdowns to isolate where the issue lives.
Frequently Asked Questions
Related Pages
Review trend tracking that answers "better or worse?"
Interactive charts for rating movement, topic shifts, and sentiment changes over time. Read trends without jumping to bad conclusions, then verify with the reviews behind the line.
Entity extraction from reviews (people, places, products)
Identify named entities mentioned in reviews—people, places, and products/amenities—so you can spot repeated mentions and investigate faster.
Redirect customers to external review sites (copy their feedback)
Collect an appraisal first (stars + text), then redirect to Google, TripAdvisor, Booking.com, Airbnb, or Facebook so customers can copy/paste their feedback.
Ready to see what's really happening?
Stop arguing about what's going wrong. Use aspects to make it obvious.