Workflow
Public review aspects show reputation patterns
Managers can see which parts of the experience are showing up in public review text.
Features
Group feedback by the parts of the experience
Separate feedback about service, cleanliness, food, rooms, value, speed, and staff so managers can choose the next review point with evidence.
Show managers which part of the experience is creating praise or complaints, not just whether the feedback is positive or negative.
Product preview
Aspects stay connected to their evidence
Use aspect analysis to group repeated experience themes while keeping public review evidence and private feedback context separate.
Evidence
Public review filters keep examples inspectable
Review text, source, rating, and date remain available when a theme needs verification.
Outcome
Private feedback can add recovery context
Private records keep rating, status, and customer context close when a theme needs follow-up.
What aspect analysis is for
Aspect analysis translates customer language into operational categories. It makes review work usable by managers who need to know what part of the experience changed.
What managers can act on
Recurring problem area
See which part of the experience keeps producing complaints.
Source difference
Compare what customers publish with what they share privately.
Fix priority
Use volume and sentiment by aspect to choose the next operational focus.
Frequently asked questions
Group feedback by the parts of the experience
Show managers which part of the experience is creating praise or complaints, not just whether the feedback is positive or negative.
- Operational topic groups
- Source-specific feedback
- Manager signal brief