Is sentiment the same as star rating?

No. Sentiment reads the tone of the text; rating is the customer score.

Can private feedback have sentiment?

Yes. Reviato analyzes written private feedback.

Why does sentiment matter?

It shows how customers feel before a rating average changes.

Does sentiment trigger public replies?

No. It helps prioritize action and follow-up.

Features

See sentiment before star ratings move

Track the tone of public reviews and private feedback so teams can spot reputation drift before the average rating changes.

Help managers see whether guest language is getting warmer, colder, or more mixed before the rating average moves.

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Product preview

Sentiment stays tied to the feedback source

Compare public reputation tone with private feedback tone without hiding where each signal came from.

Workflow

Public review sentiment shows reputation risk

Managers can inspect the tone behind review text before the rating average moves.

Evidence

Private feedback can trigger recovery

Low private feedback keeps rating, status, and follow-up context close to the manager queue.

Outcome

Sentiment changes can become trends

Use trend tracking when tone shifts need to be watched over time.

What sentiment analysis is for

Sentiment analysis explains the tone behind ratings. It helps operators see whether customers sound confident, disappointed, angry, relieved, or mixed.

What managers can act on

Public risk

Identify sources where negative tone is already visible to future customers.

Private recovery

Prioritize private feedback where a customer left contact details and consent.

Team coaching

Use sentiment shifts to discuss service changes with staff.

Frequently asked questions

Low-rating alerts

Turn negative private feedback into manager follow-up.

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Google Maps

Analyze the tone of public Google reviews.

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